Questions & Answers

Q: QuestionI have a GE profile microwave model PVM1970sr1ss and what GE models will fit the same over the range space? I cannot seem to locate my original model # to purchase again.

Asked 3 years ago by Penny.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Stainless Steel

• A:Answer As long as you have a 30 inch opening it fits, you may need to drill new holes for bolts which I had to.

  Answered 3 years ago by OldGuy

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Q: QuestionThe slate microwave that I am replacing has the timer lights green. I ordered a different ge slate microwave, and the lights are a very bright white that doesn’t match the stove lights that this sits over. What color are the lights on this version?

Asked 3 years ago by Lala.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Slate

• A:Answer The same very bright white on my black one.

  Answered 3 years ago by HBS82

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Q: QuestionIs the only difference between Black and Black Slate that they have different handle colors? By this I am asking if the body of the Black and Black Slate microwaves are basically the same.

Asked 3 years ago by AlwaysTakeBikes.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Black

• A:Answer No, the Black Slate is more like a stainless-steel finish but black.

  Answered 3 years ago by cheralikeVerified Purchase

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Q: QuestionHi, I need to replace stainless steel, over the counter, recirculating micro. Model JVM1653SH01(discontinued). What is a similar model?

Asked 3 years ago by Vinnsam.

Q: QuestionHi, I need to replace my over the stainles steel,counter, recirculating microwave, model #. JVM1653SH01. It is discontinued. Can you tell me similar replacement available ?

Asked 3 years ago by Vinnsam.

Q: QuestionIs the Black Slate more a charcoal color or is it just black matte? and is the black color shiny or is it black matte?

Asked 3 years ago by AlwaysTakeBikes.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Black

• A:Answer No idea. I bought a stainless steel.

  Answered 3 years ago by RudyL

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Q: QuestionCan I open the microwave when it is working without the fuse shuting down the power .?

Asked 3 years ago by francisco.

• A:Answer Hello – thanks for reaching out about this over-the-range microwave. When microwave cooking, the microwave door can be opened mid-cycle. However, doing this is harder on the appliance over its life. Using the Start/Pause button or waiting until the timer expires to open the microwave door is the best for the product life. If you’re concerned about the electrical arrangement setup, we recommend consulting a certified electrician. We hope this helps and let us know if we can be of any further assistance. Kind Regards. Lauren@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionIs there a replacement for Microwave model J EM31L 004? I do not want a turntable.

Asked 3 years ago by Rory.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Stainless Steel

• A:Answer Hello- Thank you for reaching out with your question. We are more than happy to help but we will need some more information. If you could please reach out to us via private message on social media with your model and serial number( or picture of the rating plate), we will be glad to further assist you with this information. Let us know if you have any other questions. Take care! Dianna@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionLooking to replace Spacemaker HVM1759 DM1 1.7 Cu ft. It just fits in the wall cutout which has a height of 16.1". Will your 1.7 or 1.9 cu ft model fit in its place even though the Installation Guide says 16.5" is needed?

Asked 3 years ago by RichRedondo.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Slate

• A:Answer Hello- Thank you for reaching out. We want to help but we will need some additional information. If you could please reach out to us on social media with a full model and serial number (or a picture of the rating plate) via private message. We would be happy to assist further. We hope to hear from you soon! Take care! Dianna@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionHi Guys, I have existing GE JVM1870SK02 Microwave and I need to replace with this. I am not looking to drill additional wholes on top to match wholes. Can I replace this microwave and what are specs differences b/w my existing microwave GE JVM1870SK02 ?

Asked 3 years ago by Specifications.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Stainless Steel

• A:Answer Hey - we checked the information for this unit, and there are some changes for the installation between this microwave and your current model. While this newer model would work in the same space as your current unit, the mounting brackets are not the same and the place for the bracket openings might not align. -- We recommend referring to the installation instructions for this unit to learn more about the appropriate installation steps for this microwave. You can find the instructions by looking up the model number (#JVM7195SKSS) on our GE Appliances website and going to the "Owner's Support" section. -- Please know you can also reach out to us on social media if we can assist you further. Have a great one. - Pablo@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionHello. Can you tell me the best replacement microwave for the GE JVM1490WD unit? I'm looking to do a drop-in replacement that will use the same mounting holes and hardware. Thank you.

Asked 3 years ago by RollingThunder.

• A:Answer Thank you for reaching out to us! We highly recommend checking out the PVM9179DRWW over the range microwave! Please note that the dimensions of this unit are slightly different from your current microwave; therefore, we recommend using the mounting hardware that comes with this microwave. We hope this helps, and if you have additional questions, please contact us. All the best – Matthew@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionDoes it have a rack

Asked 3 years ago by Daniel.

• A:Answer No.

  Answered 3 years ago by RudyL

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Q: QuestionAre the two mounting bolt holes through the cabinet universally in the same place?

Asked 3 years ago by OldGuy.

• A:Answer Hello. Thanks for checking with us! The mounting requirements are specific to each model. If you have any additional questions, please reach out. We are happy to help!- Kianna@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionWhat are the differences between JVM7195SKSS and JVM71956KSS?

Asked 3 years ago by Ben.

• A:Answer Hello, that's a great question! We apologize for any confusion. The model is the same, but the extra 6 is an engineering code. For example, if you needed an extra part, searching for the model number that is on your microwave would allow you to see the part breakdown for your specific model. We hope this helps!-Kianna@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionNeed to replace a GE JVM 3670SK06 over range microwave vented outside with a filler kit to cover the 36" opening - not sure kit would work for a newer model. May need replacement all with installation. Pls suggest a good replacement for all and $ cost.

Asked 3 years ago by Bpriz.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Stainless Steel

• A:Answer Hi - Thank you for your interest in a new GE Appliances microwave. This is a great model to consider as a replacement with respect to capacity and features. As you have discovered our current models fit in a 30" wide opening. You will also need the JX36BSS filler kit to fill in the additional 3" opening on each side of the microwave. Please contact the store directly for pricing information for the products and installation. We wish you all the best! Kind regards - Vikki@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionHow many lights are underneath for lighting the range top. How bright are the lights that are there. A picture of the underneath would be helpful.

Asked 3 years ago by Microguy.

• A:Answer Hi - Thank you so much for your interest in a new GE Appliances over-the-range microwave. This model offers a single light to provide lighting for the cooking surface below. We are glad you checked with us. Kind regards - Vikki@GEA

  Answered 3 years ago by GE Answers

  
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Q: Questionwe are replacing our obsolete model # jvm1850sh rear top venting which we turned around to vent out the front .We'd like to replace it with a GE jnm7196skss which has a recirculating fan. Would this work for us? Thank you

Asked 3 years ago by flipandcurly.

• A:Answer Thank you for asking this great question! Depending on the space available, this jnm7196skss should work well as a replacement unit! Please keep in mind that this microwave is roughly 1/4th of an inch deeper than your current unit, as well as 1/10th of an inch shorter. We hope this helps, and if you need any additional information, please reach out to us on social media. All the best – Matthew@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionI have this microwave which is vented for outside but some reason the air comes out from top too is this normal?plus now and then i do see grease on the top and i did check outside the house the air is venting out tooo so why is this throwing air inside

Asked 3 years ago by Umer.

• A:Answer All I can say is that it is NOT normal for me. Ours is vented from the outside and as far as I can tell, little or no air is coming out from the vent.

  Answered 3 years ago by RicTheGVerified Purchase

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Q: Questiondoes the height measurement include the overhang of the light or is light in addition to the 16 1/2" H ?

Asked 3 years ago by Brian.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Stainless Steel

• A:Answer Hello and thank you for inquiring about this great microwave! We're happy to let you know that the height measurement does include the overhang of the light. 16&1/2" is the total height of the unit. If we can answer any additional questions you have, please come back, and let us know as we're always happy to help. -Kacie@GEA

  Answered 3 years ago by GE Answers

  
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