A:Answer Hello - Thank you for reaching out to us regarding your microwave. We are sorry to hear of the difficulty you are experiencing and we are glad to assist. This microwave model has a built-in 5-minute internal timer as a safety feature preventing the microwave from cooking without food inside, since doing so can cause the unit to overheat. If food is placed into the cavity before selecting a cooking sequence, opening and closing the door activates the switch, initiating the 5-minute internal timer. The door latch switch must be opened and closed before hitting “START,” which signals the unit that food has been placed inside. The "FOOD" or "Insert Food" message on the display means the microwave thinks food has not been added yet. To correct the issue, open and close the door again and press “START.” We hope that this helped. Thanks for checking. Olga
