Questions & Answers
- Model:
- GFE28GMKES
- |
- SKU:
- 4997901
Q: QuestionI just installed my GE fridge yesterday. It is freezing most of the items all over the refrigerator. I have turned up the temperature to the max 42 degrees but it's still freezing. Any suggestions? Thank you!
Asked by Al.
- A:Answer Hi Al- Thanks for choosing GE. We are sorry to hear your foods are freezing and apologize for any inconvenience this has caused. We suggest to set the temperatures at factory settings- 37F for the refrigerator and 0F for the freezer. Allow 24 hours for the temperatures to stabilize. Food load is an important factor. The drawers and compartment should ideally be 1/2 full or more. Freezing occurs when the refrigerator does not having enough food to absorb the cold air. If foods in the crisper, deli, and/or snack drawers are freezing, make sure the bins are at least 1/2 full. If the drawer has adjustable temperature and items are freezing, adjust the drawer to a lower setting. If the refrigerator temperature sensor is blocked, it may not be able to correctly sense temperature to control cooling. The temperature sensor is located at the top of the refrigerator, on the ceiling above the top shelf. The sensor looks like a dome with slats. Move items so there is 6 inches of clearance around the sensor. If this does not help, service may be required. If you would like to schedule a service appointment, please contact GE Appliance Service at 1-800-432-2737 or schedule an appointment online: http://www.geappliances.com/ge/service-and-support/service.htm?ICID=GEARsupportflyout-service - We hope this is helpful. Keep in touch! SUEatGEA
Answered by GE Answers

Q: QuestionDoes this unit have a linear compressor? How many evaporators?
Asked by ShoppingForFridge.
- A:Answer Hi ShoppingForFridge - The refrigerator has a reciprocating compressor, designed to give years of reliable service. We do not offer a refrigerators with linear (inverter) compressors. Also, the refrigerator is equipped with TwinChill™ Evaporators and Frost Guard. Dual evaporators maintain separate environments in both the fresh food and freezer compartments to manage temperature and humidity levels and keep foods fresh. Cold, dry air stays in the freezer compartment to prevent freezer burn, and more humid air stays in the fresh food section to keep fresh food fresh longer. Frost Guard (adaptive defrost) means that the refrigerator will only defrost as needed. It accounts for door openings and usage to determine when it is necessary to defrost and how long the defrost cycle needs to run. If the refrigerator is not being frequently used (ex. family on vacation), it will not defrost as often. See the following link for more details: http://products.geappliances.com/appliance/gea-support-search-content?contentId=16699 - Also, always have extra ice on hand with an optional second icemaker in the freezer (IM5D kit sold separately). Play Video: https://www.youtube.com/embed/R6mw--0jJeY?rel=0 - We hope this is helpful. We take pride in the craftsmanship, innovation and design that goes into every GE Appliances product, and we think you will too. Keep in touch! SUEatGEA
Answered by GE Answers

Q: QuestionHi. This is an excellent refrigerator. Please tell me how to remove the full width drawer (for cleaning) located in the lower area of the refrigerated section. Thanks
Asked by Jerry.
This question was asked about the related product: GE - 27.8 Cu. Ft. French Door Refrigerator
- A:Answer Hi Jerry- We are excited to hear you are enjoying your new refrigerator model GFE28GGKWW! The instructions for removing the drawer can be found on page 21 of the Owner's Manual at the following link: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-60764.pdf - We suggest to clean with a mixture of two tablespoon of baking soda and one quart of water. For cleaning tips visit HOW TO CLEAN THE REFRIGERATOR INTERIOR: http://products.geappliances.com/appliance/gea-support-search-content?contentId=16886 - Keep in touch! SUEatGEA
Answered by GE Answers

Q: QuestionDo magnets adhere to the finish of a gfe28gskss with regular brushed stainless finish refrigerator 27.8 cu ft 3 door
Asked by Bookworm.
- A:Answer Hi Bookworm- Our 2017 French-door refrigerators will hold magnets. Keep in touch! SUEatGEA
Answered by GE Answers

Q: QuestionHave there been issues with the ice maker leaking on the GE 27.8 cu ft french door refrigerator? The Ice maker on our Samsung has leaked and destroyed the front door of our refrigerator. Thank you
Asked by DonaG.
- A:Answer Hi DonaG- We are sorry to hear of this unfortunate experience with your Samsung refrigerator. Creating a quality product for your home is our ultimate goal; therefore, you should not expect leaking issues from the icemaker in your new GE® ENERGY STAR® French-Door Refrigerator GFE28GSKSS. We take pride in the craftsmanship, innovation and design that goes into every GE Appliances product, and we think you will too! You can contact us anytime at GEAppliances.com: http://www.geappliances.com/ge/service-and-support/contact.htm?icid=GEARtopnav-contact - Keep in touch! SUEatGEA
Answered by GE Answers

Q: QuestionDoes this come with a water/ice filter?
Asked by Anonymous.
- A:Answer Yes
Answered by Anonymous
Q: QuestionWhat colors are available ?
Asked by Anonymous.
- A:Answer Hello - This model is available in White, Black, Slate, and Stainless Steel. - TREY@GEA
Answered by GE Answers

Q: QuestionI need the dimensions on this refridgerator please
Asked by lucky.
- A:Answer The dimensions of the product are as follows: 69.7" x 35.75" x 36.3".
Answered by CommunityAnswer
Q: QuestionAre there any refrigerators with a width under 33 inches?
Asked by Rfairfax.
- A:Answer Hi Rfairfax- This is Sue at GE Appliances. Thanks for viewing our GE Series French-Door Refrigerators! We suggest to view our GE® ENERGY STAR® 23.8 CU. FT. FRENCH-DOOR REFRIGERATOR GFE24JSKSS (32 3/4" wide) that fits a 33" wide space: http://www.bestbuy.com/site/ge-23-8-cu-ft-french-door-refrigerator-stainless-steel/5009845.p?skuId=5009845 - Check out the Quick Specs at the following link for all dimensions: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=GFE24JMK_JSK_c2.pdf - Also, you might be interested in our GE® ENERGY STAR® 20.8 CU. FT. FRENCH-DOOR REFRIGERATOR GNE21FSKSS (29 3/4" wide): http://www.bestbuy.com/site/ge-20-8-cu-ft-french-door-refrigerator-stainless-steel/5009900.p?skuId=5009900 - See the Quick Specs for all dimensions: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=GNE21FMK_FSK_c2.pdf - We hope this is helpful. Love the look of a stainless steel kitchen? Our extensive line of stainless steel appliances offers infinite design possibilities. Learn more: http://www.geappliances.com/ge/stainless-steel.htm - Keep in touch!
Answered by GE Answers

Q: QuestionHow much ice does this make? I see specs for some models and the range is 1 lb to 4 lbs?
Asked by ab.
- A:Answer Not enough! The ice container is on one of the doors and is very small. My old refrigerator had a large container but took up more freezer space. So with the new bottom freezer you gain storage space but lose ice space.
Answered by AngelT01
Q: QuestionDoes the door display have lights for the water,ice etc. so you can see when the kitchen is dark. ?.?
Asked by Anonymous.
- A:Answer Yes, there is an option to have the light one where the water comes out.
Answered by Rachel
Q: Questioncan we get it without the things on the door
Asked by frig.
- A:Answer Hi frig- This is Sue at GE Appliances. We are excited to hear of your interest in our French-door refrigerators in Slate! We suggest to view our GE® SERIES ENERGY STAR® 28.5 CU. FT. FRENCH-DOOR REFRIGERATOR GNE29GMKES. It features a factory-installed icemaker with water filtration system- Refrigerator comes ready to automatically create filtered ice. We also offer GE® SERIES ENERGY STAR® 24.8 CU. FT. FRENCH-DOOR REFRIGERATOR GNE25JMKES. Thanks for checking with us. Keep in touch!
Answered by GE Answers

Q: QuestionDoes this refrigerator show finger prints - stainless steel model
Asked by Laughter.
- A:Answer YES
Answered by Sixsous
Q: QuestionIs the ice maker in one of the doors?
Asked by Anonymous.
- A:Answer Yes & no. The mechanical parts are in the door & unit. When shut, everything lines up and voila!! Ice.
Answered by Katiehepburn
Q: QuestionWhat are the dimensions of the shelves?
Asked by Anonymous.
This question was asked about the related product: GE - 27.8 Cu. Ft. French Door Refrigerator
- A:Answer Hi, I am happy to help. The fresh food shelves are approximately 16.75" X 15." I hope this helps. Thank you for checking with us. Lisa from GE Appliances.
Answered by GE Answers

Q: QuestionWhat is the warranty cover & how long it would cover? I changed the filter 3 months ago, still have problem on the slow running water from dispenser & how to resolve this issue? Is the refrigerator give you signal that the filter needed to changed?
Asked by Anonymous.
- A:Answer Hi - Thanks for choosing GE. We are happy to help! WARRANTY: Parts Warranty Limited 1-year entire appliance; Labor Warranty Limited 1-year entire appliance; 30- Day Water Filter( if included). We suggest to view the written warranty details on page 50 of the Owner's Manual: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-60792-2.PDF - The refrigerator has a Water Filter Indicator Light on the control panel. We suggest to view pages 9 and 17 for details regarding the water filter: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-60792-2.PDF - Also, see the following link REFRIGERATOR – FILTER MAINTENANCE ALERT MESSAGE: http://products.geappliances.com/appliance/gea-support-search-content?contentId=19694 - Also, check out troubleshooting tips at this link- REFRIGERATOR - SLOW WATER FROM DISPENSER: http://products.geappliances.com/appliance/gea-support-search-content?contentId=16239 - If you need further assistance, we encourage you to contact GE Appliance Service at 1-800-432-2737 or conveniently schedule an appointment online: http://www.geappliances.com/service_and_support/service/ - We hope this is helpful. Keep in touch at 1-800-626-2005 or visit our Contact Us page at GEAppliances.com: http://www.geappliances.com/ge/service-and-support/contact.htm - SUE@GEA
Answered by GE Answers

Q: QuestionMy ice maker makes a very loud knocking noise when water dispense like after you get ice . Is this normal ??
Asked by LLW.
- A:Answer Hi LLW- Thanks for choosing GE! WE hope you are enjoying the smudge-proof Slate finish. Water lines supplying the refrigerator may make a loud bang due to a condition called "water hammer". Water hammer is a knocking or banging noise in a water line that occurs when the water valve opens and closes. This is caused by high water pressure from the house going into the refrigerator. For reference, see page 41 of the Installation Instructions: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-60792-2.PDF - Also, a snapping sound will be heard about 4 seconds after removing a glass from a dispenser. This is the sound of the dispenser chute closing. We hope this is helpful. Keep in touch at 1-800-626-2005 or visit our Contact Us page at GEAppliances.com: http://www.geappliances.com/ge/service-and-support/contact.htm - SUE@GEA
Answered by GE Answers

Q: QuestionHow far out does the freezer drawer pull out from the refrigerator? I see lot's of specs, but none that tell me how far the drawer pulls out. I am wondering how much space I need in order to be able to access the freezer drawer if standing in front.
Asked by Karen.
- A:Answer Hi Karen- Thanks for choosing our GE® ENERGY STAR® 27.8 Cu. Ft. French-Door Refrigerator GFE28GSKSS! Depth with freezer drawer completely open (without handle) is 51 7/8" (with handle 53 3/8"). We suggest to view the Quick Specs at the following link for reference and additional dimensions: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=GFE28GMK_GSK_C2.pdf - Also, always have extra ice on hand with an optional second icemaker in the freezer (IM5D kit sold separately). Play Video: https://www.youtube.com/embed/R6mw--0jJeY?rel=0 - We hope this is helpful. Keep in touch and let us know your favorite feature! SUEatGEA
Answered by GE Answers

Q: Questionthe front control panel words (ie, fridge, freezer, ice, water) are hard to see, are they supposed to be lighted or does that panel have backlighting, , other than the lighting for the dispenser? The one we saw in the store was not plugged in.
Asked by fromflorida.
- A:Answer Hi fromflorida - Thanks for considering GE! The control panel is not backlit. The external controls, “wake-up” when the control is touched. The refrigerator controls will turn-off/fade after a certain period of non-use. Press and release the Freezer or Fridge pad. The display will show the set temperature. A light will appear above Water, Crushed, Cubed options when selected and will remain until a new selection is made. We hope this is helpful. Keep in touch! SUEatGEA
Answered by GE Answers

Q: QuestionMy GE GFE28GSKSS fridge has stopped making ice. The unit is only 6 months old. The water works fine. The ice tray and cube maker are empty and all parts appear to move freely. Any ideas?
Asked by Chris.
- A:Answer Hi Chris - Thanks for reaching out to us and for choosing GE! It sounds as though the icemaker was inadvertently turned off. Press "Icemaker" on the control panel to activate the icemaker. Options include: Ice Top On/Off- Ice Bottom On/Off (This model has an option for 2nd Icemaker IM5D in the freezer (sold separately). Play Video: https://youtu.be/rVDwFAWHFAc - Also, see pages 11 and 23 of the Owner's Manual: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-60792-3.pdf - Keep in touch at GEAppliances.com or 1-800-626-2005. Sue
Answered by GE Answers

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