Questions & Answers

Q: QuestionOlder (20+ yrs), GE double-wall built-in oven; top oven stopped working, bottom one works fine. Can JUST the top oven be replaced with a newer model of the same size? Will the controls of the newer upper oven work on the older bottom oven? Thanks.

Asked 3 years ago by JunieM.

• A:Answer Hi there. Thanks for reaching out. Double ovens are designed as one model and are wired together. You cannot replace just one of the ovens. You would need to replace the entire double oven. We’re sorry about any inconvenience this may have caused. Please let us know if you have other questions.- Don@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionHow to reset clock on GE wall double oven after power outage ? Thank

Asked 3 years ago by Doc.

• A:Answer Hello, thank you for reaching out to us! You should be able to reset your clock by pressing the “Set Clock” pad, then use the number pads to set the time. Press “Set Clock” again to toggle between AM and PM. Press “Start” to save the time. We hope this helps. Best regards – Matthew@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionHello, will this double wall oven fit (old wall oven GE JKP14WOP3WG and GE Monogram microwave JET343G 002) if we remove microwave shelf? Total vertical cutout is approx. 50 1/4 inches. Thanks!

Asked 3 years ago by Leanne.

• A:Answer Thanks for your interest in this wonderful wall oven. The maximum height for the cutout is 51 1/8” and the max width 25 ¼” for this unit. You can view additional information in the Quick Specs here: https://files.bbystatic.com/4O6Sc3aZ5UbWdZmJ1YlO6Q%3D%3D/5ae3ecaf-0385-428a-9ea7-d3d5e06b65ae.pdf. Please let us know if you need additional assistance and we’ll be happy to help. -Gina@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionDoes the 'BAKE' option use only the bottom heating element or does it use both bottom and top heating elements? Is there a bottom-only cooking option?

Asked 3 years ago by JulianPaul.

• A:Answer Hello. Thanks for reaching out! The bake mode uses heat primarily from the lower element but also from the upper element to cook food. There currently is not a lower element only cooking option. We hope this helps, and should you have any additional questions, please reach out to us!- Kianna@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionWhat is the weight of this model?

Asked 3 years ago by Anonymous.

• A:Answer Hi! Thanks for taking the time to ask. This model has a net weight of 208 lbs. Hope this is helpful! Best wishes. -Michael@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionCan I purchase the upper unit only?

Asked 3 years ago by Kurt.

This question was asked about the related product: GE - 27" Built-In Double Electric Wall Oven - Black

• A:Answer Hello. Thanks for reaching out about this oven! This model is designed to operate in a dual fashion. If you are looking for a single oven, we offer some great wall ovens. We encourage you to check out some of our models such as PSB9100SFSS and PSB9120BLTS to explore which ones will fit your needs. We hope this helps, and if you have any additional questions, please reach out. We are happy to help!- Kianna@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionWe currently have a GE double wall oven model ZEK755WP5W. 25 yrs old. Can you tell if this model 27" will fit in the space we have? Thank

Asked 4 years ago by Nhend.

• A:Answer Hi there, thank you for taking the time to reach out to us. We were able to locate your double oven's model and found it has the following cutout dimensions: 25” - 25-1/4” W x 49 1/2” - 50-1/8" D x 23-1/2’’ Min. D. With that said, we're pleased to let you know that the only difference of model JKD3000SNSS is that it has a minimum cutout height of 49-11/16". As long as you can meet this requirement, we're pleased to let you know this new double oven should make a great fit. We'd love nothing more than to keep you in our GEA family, so please let us know if you need anything else from us. - Guy@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionWill a 27" Double oven, model # JDK3000SN fit as a replacement for my JKP2660T1BB (no longer manufactured)! Approximate cost and installation? Also, is it too late to get the FIT guarantee?

Asked 4 years ago by George.

• A:Answer Hello- We appreciate you reaching out and checking with us. Your current model is 26-3/4 x 51- 1/4 x 23-1/2 and the new models specifications are in the following link: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=JKD3000DN_SN_R2_19.pdf As you can see your current model is slightly larger than the new model and there may be some modification needed to help accommodate it in your space. The Fit Guarantee can still be used. Please see the following link to view details. https://www.geappliances.com/content/migrated-ge/wall-oven/79756_built_in_ge_rebate.pdf We recommend checking with a cabinet person and be sure to take before, during and after photos so you can submit that with the Fit Guarantee form. Please be sure to read the fine print. We would not be able to tell you the cost of installation, considering modification needs to be done. If you have any questions in the future, please let us know. We are always happy to help! Joyce@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionIf I ordered a ge double built in oven and ordered the professional services for installation, do they take out the old unit and discard it

Asked 4 years ago by Diane.

• A:Answer Yes

  Answered 3 years ago by Install

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Q: QuestionIs Wi-Fi required to use this oven? Will it operate without Wi-Fi?

Asked 4 years ago by Lynnie.

• A:Answer Hello, Good question! We appreciate your interest and we'd be happy to help. This model does not require WiFi to operate. If WiFi is unavailable the oven should still work correctly. Thanks for asking and have a great day! -Sylvia@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionWe've an old Hotpoint double oven (early 70s). Catalog No: R K 7660R1WH The cabinet cut-out dimensions are: 49 5/8" H x 24 3/4" W x 24" D. Would this GE model JKD3000SNSS fit?

Asked 4 years ago by Lisa.

• A:Answer Hello. The model JKD3000SNSS needs a cutout opening of: 50 1?8" H x 25 1/4" W x 23 1/2" D. You will need to modify your current cutout opening. The height and width need to be modified. Please check out the GE Appliance Fit Guarantee. Stay well. Geoff@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionFor installation purposes, is this oven hard-wired or does it come with a 4-prong power cord?

Asked 4 years ago by Chino.

• A:Answer The installers hard wired the oven, although it came with a 4 prong cord.

  Answered 4 years ago by EarbudsVerified Purchase

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Q: QuestionCan this be used as a replacement for JKP65W0P3WG?

Asked 4 years ago by DB.

• A:Answer Hi there! Thanks for checking, we'd be happy to help. Your older model's cutout dimensions are as follows: Cabinet width: 27", Cutout width: 25" min., height: 41 1/4" max, depth: 23 5/8" min. Cutout location from floor, minimum, 22". - It looks like your old model was a microwave/wall oven combo unit. The cutout space needed for the new double wall oven that you're looking into is: (w x h x d) (in.) 25-1/4 x 50-1/8 x 23-1/2, cabinet width: 27", cutout location from floor: 13 1/4" min. - We found a microwave/wall oven combination unit that you may like, you can take a look at it by searching for: JK3800SHSS. - This unit's cutout dimensions are as follows: (w x h x d) (in.) 25 x 41-1/8 x 23-1/2, cabinet width: 27", cutout location from floor, minimum, 21 5/8". We hope that this is helpful and that you're staying safe. -Michael@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionWhat is a good replacement for an old GE JKP27008 double oven. What were the cut out dimensions for this oven?

Asked 4 years ago by JKP27008.

• A:Answer Hi! Thanks for reaching out. We'd love to help look into this further for you. We're having a little issue locating your old model in our system. If you can, take a picture of your old unit's rating plate and reach out to us on social media with your questions here. We'd love to help you look for a replacement and find the old cutout dimensions. Hope to hear from you soon. -Michael@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionHow long does it take to pre-heat to 350 degrees?

Asked 5 years ago by Davud.

This question was asked about the related product: GE - 27" Built-In Double Electric Wall Oven - Black

• A:Answer Hello davud, Good question! We thank you for your interest in GE Appliances, and we'd be happy to help you with this range. We found that the time for preheating an oven can vary depending on what the temperature setting is. Most ranges have a Preheat that will signal when the oven has reached a temperature hot enough to add food, rather than when the set temperature is reached. Typically the range will signal after about 7-12 minutes, depending of the temperature you set. If you decide to wait until the oven has reached 350 degrees, it could take 10-20 minutes. We hope this answers your question. Please let us know if there's anything else we can help with. Have a great day! -Sylvia@GEA

  Answered 5 years ago by GE Answers

  
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Q: QuestionHello. Will this be a good replacement for my GE True Temp JKP45BOA2BB? thanks

Asked 5 years ago by dsgs2.

This question was asked about the related product: GE - 27" Built-In Double Electric Wall Oven - Black

• A:Answer Hello Dsgs2 - Thank you for choosing GE Appliances, we are always happy to help. Model JKD3000DNBBwould make a wonderful replacement for your current oven. They both have the same cutout installation specifications should it will fit perfectly. It also comes with all of your current features and more! Stay in touch! - John@GEA

  Answered 5 years ago by GE Answers

  
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Q: QuestionWill the jkd3000snss fit the opening for my current JKP27G0J4BG? If not, which model will?

Asked 5 years ago by MichelleS.

Q: QuestionI have an old Hotpoint 27 inch double oven(30 years). Model# RK767GOD1BG. Will the GE 27 inch JKD3000SNSS fit in the same location? And/or do I qualify for monetary help to make the adjustments to the space? I know GE bought Hotpoint a few years ago.

Asked 5 years ago by Marcie.

• A:Answer Hi Marcie, thanks for your question! We're seeing that your older model has the following cutout requirements: height: 48 5/8", width: 24 3/4", depth: 24" minimum, minimum height from the floor to the bottom of the cutout space: 13 1/4". The cut out dimensions for the new unit, as seen in the Quick Specs, are: height: 49 11/16" minimum 50 1/8" max, width: 25" minimum 25 1/4" max, depth: 23 1/2" minimum, minimum height from the floor to the bottom of the cutout space: 13 1/4". GE Appliances guarantees your new qualifying 27" or 30" GE Profile or GE built-in standard single, double or microwave combination wall oven will fit your existing cabinet cut-out of compatible model width and configuration or we will provide up to $300 in the form of a prepaid MasterCard toward the cost of professionally modifying your cabinet’s height or width. Note: A prepaid Visa card will be issued for purchases made through Costco. Please let us know if you have any other questions via email or social media. We hope that this helps! Stay safe. -Michael

  Answered 5 years ago by GE Answers

  
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Q: QuestionNew (2 weeks old) GE Model JKD3000SNSS double oven shuts all power off when it heats up. What could the causes be?

Asked 5 years ago by AT1040.

• A:Answer Hello, we are sincerely sorry your double wall oven is not operating properly. We understand how that would be frustrating and would love to look into this further as this is not the ownership experience we strive for. We recommend you take advantage of your warranty and schedule an appointment with our certified technicians by calling 1-800-432-2737. -CV

  Answered 5 years ago by GE Answers

  
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