A:AnswerThis model is not Energy Star certified. Please check out model GUD27EESNWW that is Energy Star certified and can be found here: https://www.bestbuy.com/site/searchpage.jsp?id=pcat17071&st=GUD27EESNWW.
A:AnswerYou will not be able to remove the agitator. To properly clean your unit, please review the "Care And Cleaning - Washer" section on pg. 13 of the Owner's Manual. -Don@GEAppliances
A:AnswerYour new washer may sound different from your prior unit because of the newer technology. Clicks, flowing water, gear sounds followed by pauses, and electric hum sounds are all part of the normal wash cycle. For a description of the sounds that are considered normal, please take a moment to review the support article on the GE Appliances website titled: "Washer - Unitized Washer Normal Sounds." If you consider the noise you're hearing to be abnormal, we recommend scheduling a service appointment for one of our Bodewell technicians to assess your unit. You can schedule an appointment by calling us at: 833-4BODEWELL (833-426-3393), Monday – Friday: 8 a.m. – 8 p.m. ET, Saturday – Sunday: Closed. -Don@GEAppliances
A:AnswerThe power cord is not included with the unit. Power cords are sold separately to ensure that they comply with all state and local wiring codes. A list of compatible power cords can be found on pg. 8 of the Installation Instructions in the "Power Cords" section. -Don@GEAppliances
A:AnswerIf you have not done so already, we recommend turning off the breakers to the unit for 2-3 minutes to reset the electronics. If the issue persists once power is restored, we recommend contacting our GE Appliances team of experts Bodewell at 1-833-4BODEWELL (833-426-3393) Monday – Friday: 8 a.m. – 8 p.m. ET to have your unitized washer/dryer evaluated and repaired as needed. -Vikki@GEAppliances
A:AnswerThanks for checking with us. We recommend checking to see if you have a 3 or 4 prong outlet and purchase the corresponding cord. Electric Models should be connected to a dedicated 240V or 208V 30-amp time-delay fuse or circuit breaker. The 240/208V will power the dryer, and the unit internally steps it down to 110/120V for the washer. Power cords sold separately. Joyce@GEAppliances
A:AnswerA proper drain hose will be supplied with your unit, and its length is approximately 70". You can find this and more of whats included in your instalation guide on the website bottom of page one. Dianna@GE Appliance
A:AnswerYes, the specifications will show a photo of the dryer door open. With the dryer door open the measurement is 47 1/2". Thanks for checking! Joyce@GEAppliances
A:AnswerWe're glad you reached out. Please reset your unit by unplugging it for 2 minutes. If the issue persists, we recommend scheduling a service appointment for one of our qualified technicians to assess your unit. You can schedule an appointment by calling us at: 1-800-432-2737. -Don@GEAppliances
A:AnswerIf you have not already done so, we encourage you to disconnect power to your unit for 2-3 minutes to reset the electronics. If you continue to have concerns once the power has been restored, we recommend calling Bodewell, our authorized service team directly at 1-833-4BODEWELL (833-426-3393) Monday – Friday: 8 a.m. – 8 p.m. ET to have your washer/dryer unit evaluated and repaired as needed. -Vikki@GEAppliances
A:AnswerWe do not offer a vent-less stackable dryer and matching top load washer. All our laundry centers must be vented to the outside. If you have interest in a front load style washer, check out our Profile UltraFast Combo models PFQ83HSSWWW or PFQ97HSPVDS. These units don’t require venting and will operate on a 120-volt circuit.
A:AnswerThis appliance should be connected to an individual, properly-grounded branch circuit with 240/220 volt single-phase 60 Hz electrical service and should be protected by 30-amp time-delay fuses or circuit breakers. The power cord is available to purchase separately. Purchase the proper voltage cord that matches your existing 240 volt outlet.
A:AnswerTerrible delivery of product. No water lines brought to new construction. Paid for electric hookup, did not due. Luckily, had a handyman over as I was moving in and he hooked up product, cost me another $100.
