A:AnswerWe have not performed reliability and safety testing on protectors or liners for cooktop surfaces on our ranges and cooktops/rangetops. We are unable to make a recommendation for them.
A:AnswerWe recommend using ceramic cooktop cleaner for every day and deep cleaning. Apply a few drops of a ceramic cooktop cleaner directly to the cooktop. Use a paper towel or a non-scratch cleaning pad for ceramic cooktops to clean the entire cooktop surface. Use a dry cloth or paper towel to remove all cleaning residue. For burned on food soils, we recommend you review the online Owner's Manual. It is available by clicking on the Features tab and scrolling to the bottom of the Features list. -Vikki@GEAppliances
A:AnswerThis cooktop features two 6” 1200W elements (left front and right rear) and two 8” 2500W elements (left rear and right front). Lauren@GEAppliances
A:AnswerTo better answer your question, please reach out to Best Buy support by calling 1-888-BEST BUY (1-888-237-8289) or by visiting the Support Center at the Best Buy website. They can either answer your question or direct you to your local store for further assistance. Lauren@GEAppliances
A:AnswerThis model has a Cutout Depth of 19-5/8” and a Cutout Width of 28-1/2”. For more information, see the Cutout Dimensions section on page 4 of the Installation Instructions, which can be viewed at the bottom of the Features tab on the product page of the Best Buy website.
A:AnswerHi - Thank you for reaching out to us and for your interest in a new GE Appliances cooktop. This unit requires 240 volts to operate properly. It will not operate on 120 volts. We are glad you checked with us. Kind regards - Vikki@GEA
A:AnswerHi sb - Thanks for reaching out to us! We truly appreciate your interest in this built-in cooktop and are happy to offer you some guidance in this. This 36" cooktop requires cutout opening dimensions of 33-7/8 x 19-1/8 (Width x Depth). If your cabinetry countertop can be installed for this cutout, the cooktop will properly fit in this opening. We would recommend that you refer to pages 4-5 of the cooktop's Use and Care Manual for additional guidance on preparing the cutout opening to ensure that this installation will work for you! Please feel free to reach out if you have any additional questions about this cooktop or installing it in the future. We are always happy to help! -Eliza@GE
A:AnswerHi ds - - Thanks for reaching out to us and for your patience! We appreciate your interest in this electric cooktop and are happy to offer you some guidance in this. The required cutout dimensions for this cooktop are 19-1/8" depth x 33-7/8" width. Given that your current cutout is slightly larger, unfortunately this cooktop will not properly fit. - We do offer a cooktop filler kit for 30" cooktops that can be used for replacing a larger cooktop with a smaller one that requires a smaller cutout in the counter; however, there is not a filler kit for 36" cooktops. We apologize for any inconvenience this may cause. - Please feel free to reach out to us via our Contact Us page online and we will be happy to answer any questions you may have about finding a replacement cooktop model that will work for you. We are always happy to help! -Eliza@GEA
A:AnswerHi Casey - Thanks for considering GE! When it is used as a 12" burner, it is 2700 watts; when it is used as a 9" burner it is 2000 watts. We hope this is helpful. If you have any additional questions, do not hesitate to ask, we are also happy to help at GEAppliances.com! Sue
A:AnswerHi Jerry - Thanks for choosing GE Model JP3036DLBB! We do not provide the AWG wiring size or gauge (the physical thickness of the wire) for those trying to wire their house for any cooking appliance. There are too many variables involved, such as: length, type of wire, etc. This is a safety issue; if the wrong size wire is used, the insulation covering the wire can overheat, melt and cause a fire. The power leads supplied with this appliance are suitable for connection to heavier gauge household wiring. The insulation of these leads is rated for temperatures much higher than the temperature rating of the household wiring. The current-carrying capacity of the conductor is governed by the wire gauge and the temperature rating of the insulation around the wire. Local electrical codes must always be followed for these situations. Please contact a local licensed electrician for more detailed information. Cooktops have 3 wires - red, black, and bare ground. (The neutral from the house is not used and should be capped). GE Appliances uses all copper wires, there is however a light coating of tin covering the wire. This gives the appearance of aluminum wiring and prevents the copper from oxidizing. Here's the link to the Installation Guide: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=31-11072-4.PDF - Also, the Quick Specs at the following link provides electrical data: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=JP3036DL_TL_SL_R2_16.pdf - We’re glad to have you in the family. Keep in touch at GEAppliances.com. Sue
