A:Answer Hi Janet - Thanks for choosing GE Model GTW465ASNWW! We are happy to address your concern regarding the agitation. The Dual Action Agitator provides better circulation and turnover of clothes than a single action agitator. The top half operates independent of the bottom half to help drive the clothes down into the water. The top 1/2 of the agitator rides on lubricated nylon bearings. The agitator movement is approximately 360 degrees. The dual action agitator top portion (auger) only rotates in one direction as it “locks” to the agitator in one direction and rotates freely in the other. This auger action moves clothes downward in the center towards the agitator base where mechanical cleaning action takes place. The bottom agitator portion moves in both directions. Also, the variable speed motor adjusts the agitation and spin speeds throughout the cycle based on the cycle selected, the load size, and the amount of torque (resistance) it gets from the load. We suggest viewing videos at this link: https://products.geappliances.com/appliance/gea-support-search-content?contentId=23061 - A technician may be required for an accurate diagnosis. To schedule service online visit: https://www.geappliances.com/ge/service-and-support/service.htm - If you have any additional questions, don’t hesitate to ask. We are also happy to help at GEAppliances.com! Sue
