A:AnswerHello Shb,
Thanks for reaching out. We'd recommend contacting our parts store. You can call them at 1-877-959-8688 .Mon-Fri 8am to 8pm, Sat 8:30am-5pm ET. We hope this helps. Best wishes -Mike
A:AnswerHi MickeyD - Thanks for considering GE Washer Model # GTW465ASNWW! The matching dryers are GE® 7.2 cu. ft. Capacity Gas Dryer Model # GTD42GASJWW (44 H x 27 W x 29 1/2 D) and GE® 6.2 cu. ft. Capacity Gas Dryer Model # GTX42GASJWW (44 H x 27 W x 26 3/4 D). The dryer drum is deeper on 7.2 cu. ft. Capacity Model # GTD42GASJWW. We suggest viewing the Quick Specs document for an illustration here :
https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=GTD42GASJ_c4.pdf - We'd love to have you in the family and hope this is helpful. If you have any additional questions, don’t hesitate to ask. We are also happy to help at GEAppliances.com. Sue
A:AnswerHi Janet - Thanks for choosing GE Model GTW465ASNWW! We are happy to address your concern regarding the agitation. The Dual Action Agitator provides better circulation and turnover of clothes than a single action agitator. The top half operates independent of the bottom half to help drive the clothes down into the water. The top 1/2 of the agitator rides on lubricated nylon bearings. The agitator movement is approximately 360 degrees. The dual action agitator top portion (auger) only rotates in one direction as it “locks” to the agitator in one direction and rotates freely in the other. This auger action moves clothes downward in the center towards the agitator base where mechanical cleaning action takes place. The bottom agitator portion moves in both directions. Also, the variable speed motor adjusts the agitation and spin speeds throughout the cycle based on the cycle selected, the load size, and the amount of torque (resistance) it gets from the load. We suggest viewing videos at this link: https://products.geappliances.com/appliance/gea-support-search-content?contentId=23061 - A technician may be required for an accurate diagnosis. To schedule service online visit: https://www.geappliances.com/ge/service-and-support/service.htm - If you have any additional questions, don’t hesitate to ask. We are also happy to help at GEAppliances.com! Sue
A:AnswerHello,
Thanks for reaching out. The dimensions of this washer are 44"H x 27"W x 27"D. We do not have a model with the exact dimensions you provided. The closest we can provide is model GFW148SSMWW. We hope this helps. Best wishes -Mike
A:Answerno mine never done that, it just goes thru its normal rutine of cycles fill, wash, spin, rinse, and spin then off. but what cycle did you have set for when that happened.
A:AnswerHello and thank you for the excellent question on our laundry products. Most electric dryers do not come with power cords due to the variety of outlets in our owners' homes. They should be purchased as accessories according to the outlet to be used for your dryer. Gas dryers are usually supplied with the dryer. Please feel free to reach out with the model number of the dryer you are interested in and we will be happy to help further. Thanks! - JB
A:AnswerHi,
Excellent question! When selecting a specific cycle, the washer machine will soak the clothes for as long as necessary. You can read more about the different cycles starting on page 9 of the owner's manual. https://files.bbystatic.com/CPyEVasqZ%2BZzAzKphDnN5g%3D%3D/F286593F-2DB5-4DBA-A0F1-4D5BFEFA5780.pdf. Hope this helps. Best wishes -Mike
A:AnswerI am not a professional clothes washer, but I can tell you one thing about the washing machine that I have noticed. The clothes are really wet when the machine is done. So I told my old lady that I think we have it on the wrong spin cycle.. so we switch the spin cycle write two times plus extra. I think that is the setting. I am not sure what your question is asking?
A:AnswerHi there, Lugangirl - Great question! This washer's dimensions are 44 H x 27 W x 27 D. We hope that this helps. Thanks so much for considering GE Appliances! -Mikayla
A:AnswerHi zoomer - Thanks for choosing GE Model GTW465ASNWW! The matching dryer is GTD42EASJWW/GTD42GASJWW. A rear exhaust opening cover (Kit
WE49X22606) is required for side or bottom vented dryers. We suggest viewing page 15 of the Installation Guide here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=31-16775-4.pdf - If you have any additional questions, don’t hesitate to ask. We are also happy to help at GEAppliances.com! Sue
A:AnswerHi JC - Thanks for reaching out to us! We are sorry an Owner's Manual was not included with your new washer Model GTW465ASNWW and apologize for any inconvenience this has caused. The manual is available online here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-90576-3.pdf - You can also request a manual at GEAppliances.com or call 1-800-626-2005, Monday-Friday: 8 a.m.-8 p.m. ET
Saturday: 8 a.m.-7 p.m. ET. Keep in touch. We are always eager to help! Sue
A:AnswerHi Jackie - Thanks for reaching out to us regarding your new GE washer Model GTW465ASNWW! This model has Precise Fill option which allows the washer to determine the optimum water required to wash the items in the basket. It will sense the load during the water filling portion of the cycle to determine how much water is needed and will not fill completely fill the tub. Take a look at the following link- TOP LOAD WASHERS - PRECISE FILL AUTOMATIC LOAD SENSING: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16938 - You can also manually choose the water level by selecting Low, Medium, High or Max. We suggest viewing pages 8 and 15 of the Use and Care Manual here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-90576-3.pdf - We're glad to have you in the family. If you have any additional questions, don’t hesitate to ask. We are also happy to help at GEAppliances.com. Sue
A:AnswerHi Mary - Thanks for your question! The automatic fabric softener is located on top of the agitator. We suggest viewing page 14 of the Use and Care Manual here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-90576-3.pdf - Select Deep Rinse option to ensure clothes are rinsed free of detergent, fabric softener and stubborn soils. Play Video: https://www.youtube.com/embed/fbkVOdkZJ5E?rel=0 - If you have any additional questions, don’t hesitate to ask. We are also happy to help at GEAppliances.com! Sue
A:AnswerHi there, Izzy - Great question! The washer can accommodate a king size sheet set and most size comforters as long as it fits below the washer tub gasket and isn't stuffed into the tub tightly. The thickness and density of the comforter should be taken in account when deciding whether to wash the comforter in the washer. Bulky Items cycle provides a Deep Fill/max fill wash water level to wash bulky and waterproof items. Also incorporates a Deep Fill rinse to effectively rinse bulky items and a low spin speed appropriate for these items. We hope this helps! -Mikayla
A:AnswerYes you can.. just hold the Start/Pause button for a count of 3 seconds as indicated on the machine...ALL lights will go out and no more actions will take place!
