Questions & Answers

Q: QuestionDo you have the washer in stock and ready for pick up

Asked 5 years ago by Jude.

Q: QuestionWhat are the spin cycle times? I am looking for a washer with a short spin cycle 20-30 mins.

Asked 5 years ago by Shacole.

• A:Answer Hello Shacole - Thank you for your interest in this amazing washer. We are always happy to help. The cycle and spin time can vary greatly on cycle selections and load types. Spin time on most washers, including this one, will average between 5 and 10 minutes. A drain and spin cycle only will typically take around 20 minutes. Please let us know if you have any more questions. - John@GEA

  Answered 5 years ago by GE Answers

  
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Q: QuestionIs there a cold rinse option, especially for delicates?

Asked 5 years ago by Goose.

• A:Answer Hello Goose - We appreciate the curiosity in this amazing washer. The rinse water temperature will match the setting selected for the cycle unless the Warm Rinse setting is chosen. If Cold or Tap Cold are chosen, the rinse will match this selection. Stay safe and keep in touch! - John@GEA

  Answered 5 years ago by GE Answers

  
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Q: QuestionDoes the "10 year warranty" guarantee cover the entire washer if anything should malfunction or not work properly, or does the "10year warranty" ONLY cover the motor if it should fail and nothing else? Should the 5 year protection plan be purchased also?

Asked 5 years ago by somegirl.

• A:Answer I hope you bought the extended warranty. Mine isn’t 2 years old, has already been repaired once, and needs to be repaired again.

  Answered 3 years ago by DebbyVerified Purchase

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Q: QuestionThe features state "10-year warranty : Rest assured knowing your washer is backed by a 10-year warranty." but the warranty on parts and labor only show 1 year. What am i missing?

Asked 5 years ago by Joe51.

• A:Answer Hello Joe51 - We appreciate the interest in this great washer. The unit comes with a full 1 year factory warranty on any manufacturing defects. The 10 year warranty would be for the motor only. We recommend reaching out to your local Best Buy for information on any extended warranties they may offer. Thanks and let us know if you have any more questions. - John@GEA

  Answered 5 years ago by GE Answers

  
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Q: QuestionWhy does this washer drum appear to be lose and it makes a loud noise when it spins.

Asked 5 years ago by Anonymous.

• A:Answer Howdy! Thank you for being part of the GE Appliance family. We are happy to answer any question you may have. All GE Appliances washer tubs move freely within our exclusive auto balance suspension system. It is a rod and spring floating suspension, designed to withstand extensive out of balance situations without the need for an "out of balance" switch. If the sound you are hearing does not sound normal, please reach out to us on our Contact Us page or social media. Thanks! - John@GEA

  Answered 5 years ago by GE Answers

  
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Q: QuestionWhen will this washer be manufactured??? I have looked at this pair for two weeks and attempted to order on different occasions and it says it is not available within 250 mile radius from Kingsport/Bristol, Tennessee. Hard to call it a Black Friday Sale

Asked 5 years ago by Bambis37663.

Q: QuestionHello.This washer was delivered to me today and when I took the drain cap off, a small amount of water came out, why is that?

Asked 5 years ago by sam.

• A:Answer Hello Sam - This is an excellent question and we will be happy to help. Every GEA washer is tested for leakage before being packed for shipment. Therefore, the washer may have a small amount of water in the tub when they reach your home. We hope this helps and enjoy the new washer! We know you'll love it! - JB

  Answered 5 years ago by GE Answers

  
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Q: Questionhow does the steam dryer operate? do you need to add water somewhere?? do you need a permenate water connection?? and what does it do. for what do you use it for.???

Asked 5 years ago by Nannasz.

• A:Answer I have a dryer with the steam feature although not the GE model. Mine has a flap that opens on top where there's a removable plastic water container for refilling. I haven't seen a steam feature with a water connection. I use mine to freshen clothing with a scented dryer sheet or to help with wrinkles . I like the feature very much.

  Answered 5 years ago by Shelia

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Q: QuestionCan you use regular detergent or must you always use H E?

Asked 5 years ago by billyk.

• A:Answer Hello billyk, You can use regular detergent in your High-Efficiency washer. We do recommend that you use High-Efficiency detergent with your washer for the best performance. Best wishes -Mike

  Answered 5 years ago by GE Answers

  
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Q: QuestionJust received this set today dryer does not get hot enough.Why is that? Clothes are still lightly damp almost 2hours drying and it was a light load.

Asked 5 years ago by Anonymous.

• A:Answer Change your settings, remove ecodry and put on more dry

  Answered 5 years ago by Moorep52Verified Purchase

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Q: QuestionIf I order this setup with delivery and installation, will you dispose of my old washer and dryer?

Asked 5 years ago by Wayno.

• A:Answer There is an answer I saw earlier stating a $24.95 fee. I have had scrappers pick mine up which helps them and saves a pick up and disposal fee.

  Answered 5 years ago by Anonymous

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Q: QuestionThe specifications say that a power cord is not included. Do I seriously need to buy the power cord separately?

Asked 5 years ago by Stephan.

• A:Answer no it does come with a power cord. i asked the same question to the Best Buy store in my location and they assured me it had a power cord.

  Answered 4 years ago by ArkiMom

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Q: QuestionHow hot does the water in the sanitize cycle get and how long are the clothes kept at this temperature?

Asked 5 years ago by KSGirl.

• A:Answer No. I have not noticed how hot the water gets during sanitize, not how long. I will try paying attention. MBANKS

  Answered 5 years ago by SarahVerified Purchase

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Q: QuestionWhat is the normal wash time?

Asked 5 years ago by Anonymous.

• A:Answer Hi - Thanks for considering GE Model GTW725BSNWS! Most cycles are between 30 - 60 minutes. Colors Normal is approximately 42 minutes and Whites is approximately 41 minutes. Cycle times will vary based on water pressure and load differences (weight and type). Also, the actual run time could be several minutes more or less based on the need of the washer to redistribute and balance the wash load to reach maximum spin speed. We'd love to have you in the family. Keep in touch at GEAppliances.com. Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionDoes this model GTW725BPN (grey) have a dual agitator? Does it include the power plug ?

Asked 5 years ago by TiredMom.

• A:Answer Hi - Thanks for viewing GE Model GTW725BPNDG! The washer is equipped with a dual-action agitator and 120v, 3-prong power cord. If you have any additional questions, do not hesitate to ask, we are also happy to help at GEAppliances.com! Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionIs this unit "American Made"? If not, what country?

Asked 5 years ago by bernie.

• A:Answer Yes, this is american made.

  Answered 5 years ago by CommunityAnswer

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Q: QuestionDoes it come in white

Asked 5 years ago by Nan.

• A:Answer Hi Nan - Thanks for considering GE Model GTW725BPNDG! Yes, this washer in white is Model #:GTW725BSNWS. If you have any additional questions, do not hesitate to ask, we are also happy to help at GEAppliances.com! Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionI got this washer this week and have done several loads with different settings, but I noticed the softener tray dispenser is not being emptied during the wash cycle. What is wrong with the machine or am I doing something wrong?

Asked 5 years ago by Rachel.

• A:Answer Hi Rachel - Thanks for choosing GE Model GTW725BPNDG and welcome to the family! In order for the fabric softener to dispenser properly, you will need to select Deep Rinse option. See "Options" on page 12 of the Use and Care Guide at the following link: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-3000187.pdf - If you have any additional questions, do not hesitate to ask, we are also happy to help at GEAppliances.com! Sue

  Answered 5 years ago by GE Answers

  
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