Questions & Answers

Q: QuestionSince this model does not have a permanent press cycle, what cycle is recommended in place of perm press?

Asked 4 years ago by BarryMcKokinner.

• A:Answer Hi! Thanks for asking. In this case, we'd recommend using the Normal cycle. If you're concerned about wrinkles, you can also try using the Power Steam option. This option adds steam into the washer before the wash cycle begins to assist with loosening stains on the NORMAL, WHITES, TOWELS, BULKY Bedding, SANITIZE+Allergen and POWER CLEAN cycles. - To use it, just follow these steps: 1. Press the Power pad to “wake up” the washer and select a wash cycle. 2. Press the POWER STEAM pad to activate steam. 3. Press the Start/Pause pad. - Hope this helps! Best wishes. -Michael@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionHi, Can I stack an LG dryer on top of this GE washer model? OR do I need the matching dryer?

Asked 4 years ago by SalLF.

• A:Answer Hello- We appreciate your question and are happy to help! An LG dryer can't be stacked on top of a GE washer. The matching dryer for this washer is GFD85ESPNRS, and the stacking kit is GFA28KITN. If you have any questions in the future, please let us know. We are always happy to help! Joyce@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionWhy does the fabric softener pour into the blue seal as soon as I pour it into the dispenser? Isn't it suppose to come out only during rinse cycle???

Asked 4 years ago by Ht20212021.

• A:Answer Mine doesn’t make yours has a defect?

  Answered 3 years ago by Jenpic

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Q: Questionwhich cycles allow to use smart dispense feature?

Asked 4 years ago by mewantwasher.

• A:Answer Hello- We appreciate your question and are happy to help! The Smart dispense is available on most cycles. However there are so many combinations of cycles that you can select there may be one that won't allow. If the light is not illuminated and pressing the Smart Dispense pad results in a beeping tone, then Smart Dispense isn't allowed for the cycle that has been selected. Detergent will need to be added directly to the detergent compartment for these cycles. If you have any additional questions in the future, please let us know. We are here to help! Joyce@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionDoes it have 2nd rinse?

Asked 4 years ago by R.

• A:Answer Hello - We appreciate your question and we're happy to help! This terrific washer features an extra rinse option that allows for an extra rinse during a cycle to remove excess dirt and detergent from soiled loads. You can simply press the extra rinse to select. If you have any other questions, we're always happy to help! Have a great day. - Sharon@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionHow long is the quick cycle?

Asked 4 years ago by Anonymous.

• A:Answer Hey there, and thanks for reaching out to us about this attractive front load washer! We appreciate your interest, and can advise the Quick Wash is approximately 34 to 36 minutes. This can vary by several minutes more or less based on the load size and the need of the washer to redistribute and balance the load. We hope this clarifies the matter, and that this cycle option would be convenient for you. If you have any other questions or concerns, we're always glad to help. Best wishes! -Sarah@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionCan the door be reversed? I need the washer door to swing right.

Asked 4 years ago by IM.

• A:Answer Hello- This is a great question and we are happy to help! This particular models door is reversible. We would like to be sure you know of some of the common mistakes when trying to reverse the door. Attempting without a lock bar. Be sure this isn't thrown away during the delivery/installation. The hinge cover is a separate piece from the hinge. There are 6 screws through metal under the 3 screws through plastic (shown in steps 2 and 5). Not turning striker 180 degrees in step 3. **We hope this is helpful! If you have any questions in the future, please let us know. We are always happy to help! Joyce@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionWhy does the washer he smart 850 turn on and I can’t cancel it?

Asked 4 years ago by Jean.

• A:Answer Hello there, We're terribly sorry to hear that you are having some trouble with cancelling a cycle and do understand your concern. Sometimes disconnecting the power for a few minutes can resolve the issue. If that does not work then we would recommend a service appointment. You can schedule an appointment by calling 1-800-432-2737. Let us know if you need anything! Mike@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionWith the GE Washer front loader, I accidently hit the power button off after starting machine, do I have to put more liquid laundry detergent in it to start over?

Asked 4 years ago by Funnyface.

• A:Answer Hey there, and thanks for reaching out to us! We certainly understand your concern if you accidentally hit that button and are happy to clarify. You should only need to press the Start button to start a wash cycle. If the washer is paused, pressing Start again would usually be enough to restart; if it had time to turn off completely you may need to push Power and then Start. Please note that if the cycle is paused and not restarted within 15 minutes, the current wash cycle is canceled and in that case you may need to start over. On this model, the detergent should be flushed from the detergent dispenser at the beginning of the wash cycle. If you turn the washer back on and the detergent either hasn’t dispensed yet, or has dispensed but the water hasn’t drained, putting in more detergent shouldn’t be necessary. We hope this information helps, and are available for any other concerns or questions. Wishing you all the best! -Sarah@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionCan I get this dryer in gas instead of electric

Asked 4 years ago by Sony75.

• A:Answer Hi there, and thanks for reaching out to us about dryer options! We appreciate your interest in this model and understand how important having a gas option available is; we would like to help. The dryer that matches this washer is indeed available in gas, under model number GFD85GSPNRS. We hope this is helpful, and are confident these units would make great additions to your home. Best wishes! -Sarah@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionCan you get the dryer in gas

Asked 4 years ago by Sony75.

• A:Answer Yes

  Answered 4 years ago by ConsumerVerified Purchase

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Q: QuestionIs the diamond gray a gloss finish or matte finish (like the sapphire blue)?

Asked 4 years ago by Vinson.

• A:Answer It is a blue. I love the color!!! I have had tons of complements on it!!

  Answered 4 years ago by TJohnson5Verified Purchase

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Q: QuestionThe SmartDispense function on my newly installed washer defaults to 'More' not 'Auto' (per the manual) when powering up. I'm also not able to correct by holding the button. Is this something we'll need to have repaired or is there another fix?

Asked 4 years ago by KMC102.

• A:Answer Hi - Thank you for having purchased a GE front-load washer. When initially "powering up" the washer with the tub empty it should automatically default to Auto. If your unit is not doing this, please disconnect power to the washer for 1-2 minutes to reset the electronics. If the issue persists, we would recommend service. All our best! Vikki@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionAny special installment requirements for this washer and electric dryer set (I currently use a gas dryer)? May I initially use this washer/dryer without "APP" i.e. Internet access-modem-router and then connect to "APP" later if i change my mind?

Asked 4 years ago by Basquiat.

• A:Answer Hi there, thanks for asking! We'd love to help out. We'd recommend taking a look at your washer and dryer's installation instructions for information about the electrical and clearance requirements for these models. - You can use the washer and dryer without connecting to your home wifi. The wifi connection features are simply there for added convenience. Hope this helps! All the best. -Michael@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionWhat is the proof that GE Washer Model GFW850SPNRS is a High-Efficiency washer? I didn't find any.

Asked 4 years ago by Iryna69.

• A:Answer Hello, thank you for your question. This washer is Energy Star Certified as proof of its efficiency. If you would like to learn more about this certification, we recommend you check out Energy Star's website. We hope this helps! Please don't hesitate tor each out with any further questions or concerns you may have. -Chris@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionCan this model be paired with the gas dryer model GFD55GSPNDG?

Asked 4 years ago by RaeshanC.

This question was asked about the related product: GE - 5.0 Cu. Ft. High-Efficiency Front Load Washer with UltraFresh Vent System - Diamond Gray

• A:Answer Hello, Thanks for asking! We appreciate you choosing GE Appliances and we're here to help. We found that this model can be paired with GFD55GSPNDG. Let us know if you have any more questions or concerns. Have an amazing day! -Sylvia@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionIf I have a pedestal that's same depth&width doI need new one?

Asked 4 years ago by Anonymous.

• A:Answer Hi, Thanks for asking! We appreciate you choosing GE Appliances and we're here to help. We don't recommend using a pedestal from another model. The pedestal for this specific washer is GFP1528SNWW. You can see it here: https://www.bestbuy.com/site/ge-washer-dryer-laundry-pedestal-with-storage-drawer-white/6387862.p?skuId=638786 Hope this helps! -Sylvia@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionWe were told that the WiFi capability allowed you to add time to the drier which was a big selling feature. Does this set have that capability? Also how long does the air vent take to dry out the washer after a load?

Asked 4 years ago by Justpurchased.

This question was asked about the related product: GE - 5.0 Cu. Ft. High-Efficiency Front Load Washer with UltraFresh Vent System - Diamond Gray

• A:Answer Hi there - Great question! With the SmartHQ app, you'll be able to monitor cycle status, time remaining, extend the dry cycle, and receive an alert when your cycle is finished. During the operation of the UltraFresh vent system, the washer will intermittently spin at low speeds for up to 8 hours. The feature may be cancelled at any time by pressing the Power pad, turning the cycle knob, or pressing the UltraFresh Vent pad. Thanks for asking. All the best! -Mikayla@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionI bought a ge washer dryer that you can stack on top of each other, but I only have a 240 volt power outlet in the room and nothing else. Can I plug my washer power cord into my dryer? I read that some brands let you do that.

Asked 4 years ago by Angel.

• A:Answer Hi there - Great question! No, this washer must be plugged directly into a properly grounded 3-prong wall outlet. We hope this helps. Feel free to reach out to us on social media if any questions or concerns come up. Thanks so much for checking! -Mikayla@GEA

  Answered 4 years ago by GE Answers

  
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