A:AnswerHi,
Good question! We're glad to have your interest and we'd be happy to give you an answer. Normally these models take 15-20 minutes to preheat. Thanks for checking with us!
-Sylvia@GEA
A:AnswerTo use the convection feature you need to engage the control panel, otherwise it is turned off. I have not baked or used this function due to the extreme heat we are experiencing.
I have been using the stove top to cook due to the outside heat, and discovered a melt setting today on the small back burner, a surprise to me.
A:AnswerHi Tim - Thanks for viewing GE JB655FKDS! The 6"/9" PowerBoil™ (3100 Watt) element is 20% more powerful than the standard 6"/9" element and the PowerBoil packs the same wattage as the 12-inch elements into an element that is 33% smaller. By concentrating the heat, our time to boil has been reduced by approximately 14%. The 12"/9" dual element lets you choose between 12-inch and 9-inch electric elements for a more convenient cooking experience. Play Video: https://www.youtube.com/embed/9Bs5u79gGNY?rel=0 - Keep in touch at GEAppliances.com. Sue
A:AnswerJust push the air fyer button then start. And set to desired temp. It automatically goes to 400 degrees when you push start. You can change the temp using the key pad on stove. Do not have to wait for the air fryer to preheat like the bake feature which is nice. Does not come with an air fryer basket. I use a regulat pan and spray with cooking spray. Also does not come with directions
for cooking times and temperatures for different foods, Which is a con. But with that said, really enjoying the air fyer option.
A:AnswerHi there, and thanks for reaching out to us! We hate to hear you did not receive a manual for your range; we know that is valuable for a new appliance, and are glad to advise you can view the manual online. If you go to our GE website and look up your model number, you can click on the product page and use the 'Owner Support' link (under the picture of the appliance) to pull up that document. The instructions for cleaning the range, including the Self Clean option, start on page 16 of the manual. There are also safety instructions at the beginning of the manual for Self Clean, because of the very high temperatures. To give an overview: before operating Self Clean, wipe up grease and soils from the oven. Remove all items from the interior other than dark color enamel racks. Shiny or silver racks, cookware and other items need to be removed. Close and latch the door, and press the Self Clean pad. A default time will be displayed which you can alter if you wish using the plus and minus options; once you have the preferred time press Start. It will take at least 3 and at most 5 hours; the oven will reach extremely high temperatures during this time and for safety reasons needs to stay locked and closed. The oven will turn itself off when the cycle is complete. Once it has cooled down it can be unlocked and any remaining ash wiped up. The first time you use Self Clean, we recommend venting your kitchen with an open window, or using a ventilation fan or hood. If you own birds we advise moving them to another well-ventilated room; their health can be sensitive to the fumes given off during this cycle. We hope this information is helpful, and are available for any other concerns or questions. Best wishes! -Sarah@GEA
A:AnswerHey there,
Thank you so much for reaching out. We'll be happy to provide an answer. This model range does not use True Convection. If you are looking for a similar modes that does have True Convection, then check out model PB935YPFS. Wishing you well! Mike@GEA
A:AnswerYou can press the "Timer" button and use the +- buttons to add or subtract time. Press the "Start" pad and the timer will begin counting down. If you'd like, you can view the full instructions for this on page 10 of the Use and Care manual.
A:AnswerI don’t believe there’s a difference a convection oven has a fan that circulates the heated air. I cook a lot of roasts and never need to use the convection. If you use the convection feature, you need to lower the temperature by 25° (325 instead of 350). The oven might even do this automatically for you.
A:AnswerThank you for connecting with us! To get a better understanding of your inquiry, we highly recommend reaching out to us on social media. We’ll be happy to investigate this further if you can provide your model number, a copy of your question, and any photos of this issue. We look forward to hearing from you. All the best – Matthew@GEA
A:AnswerHi - Thank you for reaching out to us and for your interest in a new GE Appliances range. We offer the JB655 model in a variety of colors. While the base model number - JB655 remains the same, the letters that follow change depending on color JB655YKFS - fingerprint-print resistant stainless, JB655SKSS is our stainless finish model, JB655EKES is our slate finish model. These are a few examples and we hope this addresses your question. If not, please reach out to us directly on social media. Kind regards - Vikki@GEA
A:AnswerThanks for your interest in this wonderful range. The cooktop is a dark gray patterned ceramic glass. If you have any additional questions, we’re happy to answer. Have a wonderful day. -Gina@GEA
A:AnswerWe appreciate you wanting to know more about this great feature and are sorry you did not receive an owner's manual. Convection ovens utilize a fan that circulates hot air over, under, and around the food. In American-style convection systems, only the bake (lower) and broil (upper) heating elements are used in conjunction with the convection fan to supply the heat. Convection baked foods are evenly cooked and browned, often in less time or with a lower temperature. Good results come through convection baking, even when using multiple shelves at once. Convection roasting provides the same results as using a rotisserie. If you would like us to send you a physical copy of your owner's manual for free, just reach out to us on social media and we will be happy to get that going for you. If you'd like to learn more, just let us know! -Chris@GEA
A:AnswerHi, Thanks for reaching out, we're very sorry for the trouble you're having with the broil feature. To use the Hi broil mode, press the Broil pad once and then press "Start". Also make sure you are applying enough pressure when pressing the start pad. If this issue persists, try disconnecting power to to the range for 30 seconds to reset the electronics. If that doesn't work, we recommend calling GE Service at 1-800-432-2737. Hope this helps! - Sharon@GEA
A:AnswerHi,
Thanks for the question! We appreciate your interest and we'd be happy to help. We found that this model has a depth of 28". This information can be found in the specifications section on the product page. Have a great day!
-Sylvia@GEA
