Questions & Answers

Name: GE - Cync Indoor Smart Plug, Works with Alexa and Google Home - White
Brand: GE
SKU: 6331745
Price: 5.99 USD
Rating: 4.4 (930 reviews)

GE - Cync Indoor Smart Plug, Works with Alexa and Google Home - White

Model:: 93103491; |
SKU:: 6331745

User rating, 4.4 out of 5 stars with 930 reviews.

Highly rated by customers for:

Clearance

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QuestionCan your product connect to 802.11ax
Asked 2 years ago by Ribby.
- Answer Hello Ribby- Cync devices should be supported by Wi-Fi 6 routers that are backwards compatible with Wi-Fi 5 devices, which at the present time is true of all major-brand Wi-Fi 6 routers. However, we cannot 100% guarantee functionality. -Cync Support
  Answered 2 years ago by Cync Support
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QuestionCan this be used without Alexa or Google Home?
Asked 2 years ago by Tamtam.
- Answer Yes. It can be use as long as WiFi is available.
  Answered 2 years ago by Texan88
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QuestionDo you have to have a subscription to use this smart plug?
Asked 2 years ago by Subscription.
- Answer No. Only have an Alexa type product.
  Answered 2 years ago by SamuelT
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QuestionCan this device work with just Bluetooth, no wifi?
Asked 2 years ago by anon.
- Answer Hello Anon, thank you for reaching out! This device requires a Wi-Fi connection to pair and use with the Cync, Alexa, and Google Home apps and will not be able to be controlled without a Wi-Fi Connection. Feel free to contact us at 1-844-302-2943 if you have any further questions. -Cync Support
  Answered 2 years ago by Cync Support
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QuestionWill it help reduce my electric bill? or just the opposite b/c it runs-on wifi?
Asked 3 years ago by Whitney.
- Answer The power draw from this Device is very minimal
  Answered 2 years ago by DarrenK
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QuestionWhat happens when there is a power interruption? I have had two other brands of smart plug and when the power goes out, the plugs lose WiFi connectivity and become "local only". I have to do a factory reset. After a few times they refuse to connect. Thank
Asked 3 years ago by Barbara.
- Answer I haven't had to deal with this yet on this wifi plug, but I have the same brand light bulbs and when they go off they still hold the information I need to stay connected. Another cool thing is it syncs with Google. You have to setup your account on GE's Cync first but after that Google makes it simple to integrate it into your network.
  Answered 3 years ago by Heat
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QuestionWill this smart plug work with Ring app?
Asked 3 years ago by SojrnHR.
- Answer No, these are two different brands. This will work with Alex or Google.
  Answered 3 years ago by LoveIt
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QuestionC by GE smart plug turns electric blanket off just fine. But when Alexa turns blanket on only the on green light glows and nothing happens. Help please!!
Asked 3 years ago by Millie.
- Answer Hi Millie- we would love to understand a bit more about the circumstances surrounding this. We strongly encourage you reach out to 1-844-302-2943 to speak with a Technician directly. In the meantime, we have a very helpful guide for troubleshooting that can be found here cyncsupport.gelighting.com/s/article/controlling-plugs. -Cync Support Team
  Answered 3 years ago by Cync Support
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QuestionIs this product only for Lights? For example: I wanted to plug in a box fan to the smart plug to turn on the fan with my voice using Google assistant.
Asked 3 years ago by Alex.
- Answer Hi! We appreciate your interest in the smart plug. It is fan compatible. You can plug in electric devices and add more comfort and convenience- like scheduling your fan to turn on before you arrive. We hope this information suits your needs!- Kianna@GEA
  Answered 3 years ago by GE Answers
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QuestionDoes this work with adt pulse?
Asked 3 years ago by RJM2020.
- Answer Thank you for this great question! Currently our devices not work with ADT Pulse. Should you have any further questions please feel free to contact us directly at 1-844-302-2943 or chat with us at cyncsupport.gelighting.com. – Cync Support Team
  Answered 3 years ago by Cync Support
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QuestionCan this outlet be protected with a password?
Asked 3 years ago by Vinnie.
- Answer Hi Vinnie, there is a password required to log into the app to use this plug, however we do not have individual passwords for specific devices. Feel free to contact us at 1-844-302-2943 if you have any additional questions. -Cync Support Team
  Answered 3 years ago by Cync Support
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QuestionI've factory reset my plug many times and still can't get passed the connecting to Wi-Fi screen. What is going on?
Asked 4 years ago by KayMc.
- Answer Try setting up the plug closer to your router/strong network signal. I had trouble with some devices before. When I had them closer to my router I was able to set them up and then moved them to where I had wanted them, and they work fine now.
  Answered 4 years ago by Jeff
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QuestionCan I use it to turn TV off totally, without kids able to turn it on again?
Asked 4 years ago by Magaly.
- Answer Yes, technically you would be unplugging the tv.
  Answered 3 years ago by LoveIt
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QuestionCan you assign a C by GE wall switch to toggle this smart plug? and if so... can I assign more than one smart plug to a single wall switch? Thanks!
Asked 4 years ago by silverslc.
- Answer Thanks for reaching out! Yes you can control a plug with a wall switch as the switch acts as a hub, however you will need to add each plug to a separate room with your switch. Feel free to reach out to us at 1-844-302-2943 if you have any additional questions. -Cync Support Team
  Answered 4 years ago by Cync Support
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QuestionCan I plug this in the extension cord?
Asked 4 years ago by Janelle.
- Answer I'm not sure what is recommended, but I would suggest that you plug the Smart Switch plug into the outlet, then plug your extension cord into the Smart Switch.
  Answered 4 years ago by JimW
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QuestionCan I plug this on an extension cord?
Asked 4 years ago by Janelle.
- Answer Yes you can I did
  Answered 4 years ago by Lighting
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QuestionWill this work with Samsung SmartThings?
Asked 4 years ago by DKNice.
- Answer Thanks for reaching out! This smart plug will work in the C by GE app, Amazon Alexa, and Google Home. It is not supported for smart things app. Feel free to contact us at 1-844-302-2943 if you have any additional questions. -C by GE Support
  Answered 4 years ago by Cync Support
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QuestionIs this device compatible with Samsung SmartThings?
Asked 4 years ago by Justin.
- Answer Hi Justin, our devices are intended for use with Google assistant the C by GE app, or syncing to Alexa. If you need any assistance please reach out to us at 1-844-302-2943 or [email protected]. -C by GE Support
  Answered 4 years ago by Cync Support
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QuestionI need bulb or only the plug
Asked 4 years ago by peten.
- Answer Hi Mario. No bulb is needed. Once you download and register on the C by GE App then you can customize automations and scenes for your smart plug. - C by GE Support
  Answered 4 years ago by Cync Support
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QuestionDo I need special bulbs?
Asked 4 years ago by nanny.
- Answer No you don't
  Answered 4 years ago by Rcromer
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Showing 21-40 of 53 questions

Questions & Answers

GE - Cync Indoor Smart Plug, Works with Alexa and Google Home - White

Q: QuestionCan your product connect to 802.11ax

Q: QuestionCan this be used without Alexa or Google Home?

Q: QuestionDo you have to have a subscription to use this smart plug?

Q: QuestionCan this device work with just Bluetooth, no wifi?

Q: QuestionWill it help reduce my electric bill? or just the opposite b/c it runs-on wifi?

Q: QuestionWhat happens when there is a power interruption? I have had two other brands of smart plug and when the power goes out, the plugs lose WiFi connectivity and become "local only". I have to do a factory reset. After a few times they refuse to connect. Thank

Q: QuestionWill this smart plug work with Ring app?

Q: QuestionC by GE smart plug turns electric blanket off just fine. But when Alexa turns blanket on only the on green light glows and nothing happens. Help please!!

Q: QuestionIs this product only for Lights? For example: I wanted to plug in a box fan to the smart plug to turn on the fan with my voice using Google assistant.

Q: QuestionDoes this work with adt pulse?

Q: QuestionCan this outlet be protected with a password?

Q: QuestionI've factory reset my plug many times and still can't get passed the connecting to Wi-Fi screen. What is going on?

Q: QuestionCan I use it to turn TV off totally, without kids able to turn it on again?

Q: QuestionCan you assign a C by GE wall switch to toggle this smart plug? and if so... can I assign more than one smart plug to a single wall switch? Thanks!

Q: QuestionCan I plug this in the extension cord?

Q: QuestionCan I plug this on an extension cord?

Q: QuestionWill this work with Samsung SmartThings?

Q: QuestionIs this device compatible with Samsung SmartThings?

Q: QuestionI need bulb or only the plug

Q: QuestionDo I need special bulbs?

Top Rated

QuestionCan your product connect to 802.11ax

QuestionCan this be used without Alexa or Google Home?

QuestionDo you have to have a subscription to use this smart plug?

QuestionCan this device work with just Bluetooth, no wifi?

QuestionWill it help reduce my electric bill? or just the opposite b/c it runs-on wifi?

QuestionWhat happens when there is a power interruption? I have had two other brands of smart plug and when the power goes out, the plugs lose WiFi connectivity and become "local only". I have to do a factory reset. After a few times they refuse to connect. Thank

QuestionWill this smart plug work with Ring app?

QuestionC by GE smart plug turns electric blanket off just fine. But when Alexa turns blanket on only the on green light glows and nothing happens. Help please!!

QuestionIs this product only for Lights? For example: I wanted to plug in a box fan to the smart plug to turn on the fan with my voice using Google assistant.

QuestionDoes this work with adt pulse?

QuestionCan this outlet be protected with a password?

QuestionI've factory reset my plug many times and still can't get passed the connecting to Wi-Fi screen. What is going on?

QuestionCan I use it to turn TV off totally, without kids able to turn it on again?

QuestionCan you assign a C by GE wall switch to toggle this smart plug? and if so... can I assign more than one smart plug to a single wall switch? Thanks!

QuestionCan I plug this in the extension cord?

QuestionCan I plug this on an extension cord?

QuestionWill this work with Samsung SmartThings?

QuestionIs this device compatible with Samsung SmartThings?

QuestionI need bulb or only the plug

QuestionDo I need special bulbs?