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Questions & Answers

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Page Showing 1-20 of 26 questions
  • QuestionWhat is the voltage type that this thermostat uses?

    • Answer This thermostat uses low voltage.
    This question and answer was generated by AI based on customer and product data.
  • QuestionDoes this thermostat have a touch screen?

    • Answer Yes, this thermostat features a touch screen.
    This question and answer was generated by AI based on customer and product data.
  • QuestionCan I use voice commands to adjust the temperature settings?

    • Answer Yes, once you pair your thermostat with a voice assistant, you can customize temperature settings with your voice.
    This question and answer was generated by AI based on customer and product data.
  • QuestionIs this thermostat compatible with air conditioners?

    • Answer Yes, this thermostat is compatible with air conditioners.
    This question and answer was generated by AI based on customer and product data.
  • QuestionCan I control the temperature with my voice using this thermostat?

    • Answer Yes, you can control the temperature with your voice using Amazon Alexa and Google Assistant.
    This question and answer was generated by AI based on customer and product data.
  • QuestionCan I control the thermostat when I am away from home?

    • Answer Yes, you can control the temperature away from home using the Cync app.
    This question and answer was generated by AI based on customer and product data.
  • QuestionDoes this require a remote sensor?

    Asked by Crys.

    • Answer Hello! Thank you for taking the time to ask your question. The thermostat contains a built-in sensor, and does not require a remote sensor! - Cync Support

      Answered by Cync Support

  • QuestionIs the thermostat Matter compatible?

    Asked by Chris.

    • Answer Hello Chris - Thank you for this great question! Cync Smart Thermostats do not currently offer Matter compatibility and can only be setup and controlled in the Cync app. If you have any additional questions, please consider contacting us directly at 1-844-302-2943 and a member of our support team will gladly assist. -Cync Support

      Answered by Cync Support

  • QuestionIs this device 5g compatible?

    Asked by Gee.

    • Answer Yes

      Answered by JuanM

  • QuestionCan we control this thermostat on a rental in NC from our FL home? We have 5 G wifi at both and are familiar with apps like Ring and Google home

    Asked by Candice.

    • Answer You can control from wherever you want. It is compatible with Alexa.

      Answered by JuanM

  • QuestionCan you lock this thermostat

    Asked by Jjdahboss.

    • Answer Hello - Thank you for this excellent question! Cync Smart Thermostats do not currently offer a locking feature. If you have any additional questions, please do not hesitate to contact us directly at 1-844-302-2943 and a member of our support team will gladly assist. -Cync Support

      Answered by Cync Support

  • QuestionDoes it matter what kind of furnace you have for a thermostat

    Asked by Anonymous.

    • Answer Hello - Thank you for this great question! Yes, your furnace type does matter for Cync Thermostat compatibility. We would recommend using our online compatibility tool to confirm compatibility, or reaching out to us directly at 1-844-302-2943 and a member of our support team will gladly assist. -Cync Support

      Answered by Cync Support

  • QuestionConnectivity, electricity

    Asked by Anonymous.

    • Answer 24 VAC. The connection will depends of your equipment and the numbers of the available wires in your old thermostat.

      Answered by JuanM

  • Questionconnectivity

    Asked by Anonymous.

    • Answer Hello - Thank you for taking the time to submit a question in regard to out Cync Smart Thermostat. We will need more information in order to better assist you. Please consider contacting us directly at 1-844-302-2943 and a member of our support team will gladly assist. -Cync Support

      Answered by Cync Support

  • QuestionCan this thermostat work with a dual-fuel system (propane heat and electric/heat-pump cooling)?

    Asked by JohnS.

    • Answer Hello John - Thank you for this excellent question! If you would like to confirm if your HVAC system is compatible with our Cync Thermostats, we would recommend using our online compatibility tool. If you have any additional questions, please considering contacting us directly at 1-844-302-2943 and a member of our support team will gladly assist. -Cync Support

      Answered by Cync Support

  • QuestionCan the thermostat be locked so the temp cant be changed by unauthorized users?

    Asked by Anonymous.

    • Answer Hello - Thank you for this great question! Our Cync Smart Thermostat does not currently offer a locking feature to prevent unauthorized users from controlling the temperature. If you have any additional questions, please contact us directly at 1-844-302-2943 and a member of our support team will gladly assist. -Cync Support

      Answered by Cync Support

  • QuestionOnce installed, the air did not blow out cold, do you know what the issue could be?

    Asked by NicH.

    • Answer Hello - Thank you for this great question. We are sorry to hear that you are experiencing difficulties with our Cync Smart Thermostat. We understand you are having problems with the Thermostat controlling your HVAC system properly. We are here to help and need a few more details. Please reach out to us at 1-844-302-2943 so we can assist. -Cync Support.

      Answered by Cync Support

  • QuestionHow low are you able to set the thermostat at?

    Asked by Maddy.

    • Answer Hello Maddy - Thank you for this excellent question! Cync Smart Thermostats cannot be lowered below 40 degrees Fahrenheit. If you have any additional questions, please contact us directly at 1-844-302-2943 and a member of our support team will gladly assist. -Cync Support

      Answered by Cync Support

  • QuestionDoes the app have a trackable function to show how many times in the day the heat/ac has kicked on?

    Asked by Starship.

    • Answer Hello - Thank you for this excellent question! The Cync app does offer a history feature for Cync Thermostats that tracks when your heating and cooling systems turn on and off throughout the day. If you have any additional questions, please contact us directly at 1-844-302-2943 and a member of our support team will gladly assist. -Cync Support

      Answered by Cync Support

  • Questiondoes it display outdoor temps

    Asked by TP12282.

    • Answer Hello - Thank you for this excellent question! Cync Smart Thermostats do not display outdoor temperatures. Cync Thermostats also cannot be installed outdoors as they are unable to endure outdoor environments. If you have any additional questions, please contact us directly at 1-844-302-2943 and a member of our support team will gladly assist. -Cync Support

      Answered by Cync Support