Questions & Answers

Q: QuestionDoes this electric range have a self-cleaning option?

• A:Answer Yes, this electric range has a self-cleaning high heat option.

Q: QuestionCan I control this range with my smartphone?

• A:Answer Yes, you can control this range from anywhere with your smartphone or tablet using the SmartHQ App.

Q: QuestionIs the electric range fingerprint resistant?

• A:Answer Yes, the electric range is fingerprint resistant.

Q: QuestionDoes this electric range have a storage drawer?

• A:Answer Yes, this electric range has a soft-close storage drawer.

Q: QuestionDoes this range have a fast preheat option?

• A:Answer Yes, this range has a fast preheat feature.

Q: QuestionAre the oven racks safe to leave in during self-clean cycle?

• A:Answer Yes, the oven racks can be left in the oven during the self-clean cycle.

Q: QuestionWhat accessories come with this model? It says it has meat probe. Is it included?

Asked 3 years ago by Lovetoshop.

• A:Answer Hello there - we checked the information for this unit, and we can confirm that there is a glass cleaner and a meat probe included with the range. There are also other optional accessories that can be purchased separately (Smart Pan, Roller Rack, Trim Kit) to complement your cooking experience. -- We hope this response was helpful, and please reach out to us on social media if any other questions or concerns come up. Take care. - Pablo@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionHow fine grained is the power level control on the induction stovetop? Most cheaper stoves only have 10 steps from L to Power boil. How many does the GE Profile have?

Asked 3 years ago by TomL.

• A:Answer Hi - Thank you for your interest in this beautiful Profile Induction Range. This range offers 19 power levels, including a Boost setting. The power level is shown in the display window. Power levels range from L to 9 in precise half-step increments. For example: 1, 1 ½, 2, 2 ½ and up to power level 9. Power Level L, the lowest setting, is recommended for Keep Warm. The power level increases one-half level with each touch. Power level 9 is the highest normal power setting. We hope you choose this great model for your home. Kind regards - Vikki@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionI understand the cooktop is induction but what is the heating element in oven? Is the oven radiant heat? Can ceramic and glass bakeware be used in the oven?

Asked 2 years ago by JC.

• A:Answer Hello - This ranges uses the convection cooking technology. You can use ceramic and glass bakeware in the oven. For more information about the cookware that can be used with this unit, please review pg. 18 of the owner's manual. We hope this information helps. Have a great day! -Don@GEAppliances

  Answered 2 years ago by GE Answers

  
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Q: Questionwhat are the sizes of the cooktop elements?

Asked 3 years ago by JRM.

• A:Answer Thank you for connecting with us! This cooktop features two 6” heating elements, two 8” heating elements, and one 11” heating element. We hope this information helps; if you have additional questions, please feel free to reach out to us. All the best – Matthew@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionDoes this model require a range hood? Currently have a microwave with vent fan above our freestanding range.

Asked 4 years ago by Flabob.

• A:Answer Your current microwave with vent should be fine. This range should not require anything different than your current freestanding range.

  Answered 4 years ago by Bobert

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Q: QuestionHow much space is needed between the back of the unit and the wall? Or can it go pretty much flush against the wall? I've got a very tight spot. Thanks.

Asked 2 years ago by Jean.

• A:Answer The range may be placed with 0” clearance (flush) at the back wall and side walls of the cabinet. This information and more can be found in the installation instructions on our website.

  Answered 2 years ago by GE Answers

  
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Q: QuestionWhat is the lowest temperature can be started for bread proof function? Also, can it do fermentation?

Asked 2 years ago by Anonymous.

• A:Answer Hi - Thank you for reaching out to us. The Proof mode will create the perfect oven environment for activating yeast in homemade bread. When using the Proof feature, the halogen oven light is illuminated to provide the warm temperatures needed to help yeast rise during the proofing process. The approximate temperatures reached when the oven is set for the Proof Mode is approximately 80° to 95°F. Fermentation is a process, not a feature of the range. We do not have information to share regarding the fermentation process. We wish you the best! - Vikki@GEAppliances

  Answered 2 years ago by GE Answers

  
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Q: QuestionWhen using the air fryer does it make oven dirty? How do you keep it clean?

Asked 3 years ago by Valerie.

• A:Answer I have done chicken legs on air fryer mode, with the meat on a wire rack sitting on a half sheet pan covered in foil. The pan was easy to clean up, and there was no grease or splatter in the oven at all. And they came out great!

  Answered 1 year ago by StephanieW

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Q: Questionhow many prongs are in the power cord?

Asked 3 years ago by gem.

• A:Answer You buy your own power cord depending on your house’s needs.

  Answered 3 years ago by AnonymousVerified Purchase

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Q: QuestionWhat does it mean Inducrion true convection range? Is it induction Range? What does convection mean here?

Asked 3 years ago by Mido.

• A:Answer Hey, We'll be glad to answer your questions. The description means that the cooktop used induction cooking. This means that only certain cookware will work. To best determine if it will work, use a magnet. If the magnet sticks to the bottom of the pan, it will work. Convection means that the oven has the option to use convection baking. Convection baking utilizes a fan to promote more even cooking. We're here if you have any other questions. Best. Mike@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionBottom drawer, is it for storage or for warming?

Asked 3 years ago by Kat.

• A:Answer Thank you for reaching out to us! This range comes equipped with a storage drawer. If you ever need assistance, please know that you can always connect with us on social media. Best regards – Matthew@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionIs there a lock button so you don't accidentally turn it on?

Asked 3 years ago by Anonymous.

• A:Answer Hi - We appreciate you reaching out to us regarding this beautiful GEA induction range. The controls for the oven do have a Lock feature. If you press and hold the Lock pad for a full 3 seconds, the oven controls will not operate. While the induction burners do not offer a lock out feature, they will turn themselves off automatically if a burner is turned on without a pan, the wrong type of pan or one too small for the burner. We hope you find this helpful and that you choose this great range for your home. Kind regards - Vikki@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionHeating the convection oven to 375 degrees and using my temp gauge, the gauge says 350 degrees. how do I verify that the over is really 350 degrees? is there a specific thermometer to use or could the oven be off 25 degrees? How would that be adjusted?

Asked 1 year ago by KarenH.

• A:Answer When convection baking, it is normal to reduce the temperature by 25°F. Your lovely range can do this automatically. Press the Settings pad and follow the instructions for "Auto Conversion" to determine if this feature is turned on or off. If turned On, the oven is automatically converting the temperature for you. This is normal. If turned Off, we would normally recommend you input a temperature 25° lower than the recipe lists. That said, this may be an indication that the oven temperature is not accurate. The oven interior temperature will change throughout the cooking cycle as the elements cycle on and off. Opening the oven door will allow heat to escape and may affect the temperature reading as well. We'd recommend judging the accuracy of the oven temperature based on the foods you're cooking. If you feel the oven is not performing properly based on the finished food item, we recommend calling Bodewell, our authorized service team directly at 1-833-4BODEWELL (833-426-3393) Monday – Friday: 8 a.m. – 8 p.m. ET to have your range evaluated and repaired as needed. If you don't have the Owner's Manual available, it can be found online and we're confident you will find it helpful.

  Answered 1 year ago by GE Answers

  
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