Questions & Answers

Q: QuestionDoes this oven come with a probe and, if so, is it in one or both ovens. Thanks in advance.

Asked 4 years ago by FloridaTransplant.

• A:Answer Hello Cookie, Thank you for reaching out. We're happy to answer you. This oven does come with a probe that can be used in only one oven at a time. Stay well. Mike@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionHi. Does this oven have an air fry option?

Asked 4 years ago by Lisa.

• A:Answer Hello Lisa - We appreciate your interest in this versatile oven. We would love to share more about it. Yes, model PTD7000SNSS has a no pre-heat air fry feature in the top oven. You can find more about this feature in the manual on page 14. Stay safe and keep in touch! - JB

  Answered 4 years ago by GE Answers

  
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Q: QuestionWe have a GE single wall oven/microwave combo; our cabinet will have to be modified to accept the new double oven. What is an approximate additional charge for the cabinet modification/installation? Thanks and we'll be getting the Geek Squad warranty too.

Asked 5 years ago by BDATX.

• A:Answer I doubt the Geek Squad or Best Buy does carpentry, or that you would want them to. Find yourself a local carpenter or handyman. Next step is to select the oven to obtain the dimensions needed.

  Answered 1 year ago by NewbieVerified Purchase

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Q: QuestionIs this both a traditional and convection oven? Sometimes I don't like using convection.

Asked 5 years ago by Anonymous.

• A:Answer Yes. You can choose. On both the top and the bottom. Air Frying on top oven only though.

  Answered 5 years ago by bjhawkVerified Purchase

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Q: QuestionDouble oven PTD 7000 FNDS Is this double oven black with slate handles?

Asked 6 years ago by Jwalker.

This question was asked about the related product: GE - Profile Series 30" Built-In Double Electric Convection Wall Oven

• A:Answer Yes, although I think they call them different colors, that would be a good description.

  Answered 6 years ago by BSMIrish

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Q: QuestionCurrent oven bakes horrible....overdone on bottom and sides, partially done inside. How well does it bake a tube pan or bundt cake?

Asked 2 years ago by sek.

• A:Answer Just baked a Bundt cake and it came out great

  Answered 2 years ago by TJensVerified Purchase

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Q: QuestionWhy are the cut-out dimensions wrong? The Best Buy website and all product literature say the cut-out should be 51 13/16" tall. The real oven is around 1" shorter!

Asked 1 year ago by phil.

• A:Answer Please PM/DM us on Facebook/Instagram/X with a copy of your review, any case numbers you may have, pictures if available, and the model/serial numbers of your unit so we can investigate further.

  Answered 1 year ago by GE Answers

  
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Q: QuestionJust had GE Profile double wall oven installed. the manual states that a dehydrator door stopper is included but this is all I got. I thought the door opener is supposed to be magnetic. This piece is plastic. Can you tell me what it is for?

Asked 2 years ago by Baker22.

• A:Answer Hi there and thanks for reaching out. So that we can better assist, please reach us via social media or by calling 1-800-626-2005 Monday-Friday: 8 a.m.-8 p.m. ET, Saturday: 8 a.m.-7 p.m. ET. We are closed on Sundays. We look forward to hearing from you. -Gina@GEA

  Answered 2 years ago by GE Answers

  
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Q: QuestionThis was advertised with an Air Fry feature but came with no settings or instructions . Unit also came dented and I have to wait until November for a replacement . What about the Air Fry feature ?? This does not make for a good review, Geek SQ installed

Asked 4 years ago by Bruce.

• A:Answer air fry is listed on mine precision cooking then air fry

  Answered 4 years ago by BUTCHVerified Purchase

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Q: QuestionCan you tell me the decibel level of the unit when it is running one oven, or two ovens, and the range based upon maximum temperature.

Asked 4 years ago by Barb.

• A:Answer Hello- Thanks for your interest in our GE Profile™ 30" Smart Built-In Convection Double Wall Oven with No Preheat Air Fry and Precision Cooking. This is a beautiful oven! We don't have a dBA rating on ovens. We only have them on our dishwashers. There may be some clicking sounds heard and also the cooling fan will turn on to cool internal parts. It may run for up to 1-1/2 hours after the oven is turned off. If you have any questions in the future, please let us know. We are always happy to help! Joyce@GEA

  Answered 4 years ago by GE Answers

  
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