A:Answer Hello there - We are very sorry to hear about what you're experiencing. We'd like to gather some additional information from you. Please reach out to us on one of our social media platforms, like Facebook, via direct message. In your message, please include your model and serial numbers, a copy of this question, and any photos or additional information to help us understand your situation. We apologize for the inconvenience you're experiencing. We look forward to speaking with you further. Talk soon. Julia@GEAppliances