Questions & Answers
- Model:
- GA01334-US
- |
- SKU:
- 6427015
Q: QuestionWhat are the differences between this new model and the Thermostat e?
Asked by smccoy64.
- A:Answer The Nest Thermostat (2020) comes with a 6 cm color LCD with 240x320 resolution, and mirrored glass finish. It provides more wiring terminals (10) that work with most 24V heating and cooling systems, including furnaces, air conditioners, boilers, and heat pumps with either forced air or radiant delivery. On the other hand, the Nest Thermostat E comes with polycarbonate, ceramic-feel finished ring with a frosted display that works with fewer (86%) 24V heating and cooling systems. While both Nest thermostat models work with most two-stage heating and two-stage cooling systems, we recommend checking the Compatibility Checker on our Google Nest support site to verify if your system is compatible. You can also take a look at the following support article for the complete technical specifications of the Nest thermostats: https://support.google.com/googlenest/answer/9230098
Answered by Nest Support

Q: QuestionThe description says that the front is a mirrored finish but the pictures of the Snow and Sand show a white or corel cast to the glass respectively. Does the front actually look like a pure mirror or is it tinted to match the side color?
Asked by mjames.
- A:Answer It is a mirror finish. The photos don't do the product justice.
Answered by Anonymous
Q: QuestionDoes this work without wifi if I decide not to have wifi?
Asked by bree.
- A:Answer You need to connect to wifi to set up the thermostat. As soon as you power on the thermostat, the screen displays a message to set up on the Google Home app. There’s no workaround for this. Wifi is needed.
Answered by ReggaeJuice
Q: Questiondoes this nest work on a two zone system with natural gas heat and elec a/c system?
Asked by Bob.
- A:Answer The Nest Thermostat is designed to work with most 24V systems, even older systems. Nest thermostats are usually compatible with zoned systems that use multiple thermostats, including zoned systems with dampers. However, we recommend using the Compatibility Checker tool on our Google Nest Help page to verify if your system is compatible with Nest Thermostat here: https://store.google.com/us/widget/compatibility/thermostat
Answered by Nest Support

Q: QuestionDoes this work with Nest app. On iPhone. I have two older thermostats that use Nest app. And would want to add any newer ones.
Asked by Dadsteve.
- A:Answer No. You can only use the Google Home app for the new Nest Thermostat (2020). It's the first thermostat setup that is completed entirely on the Google Home app. Here's some helpful links you might want to check out: - Nest thermostat technical specifications: https://support.google.com/googlenest/answer/9230098 - Control your devices using Google Home App: https://support.google.com/googlenest/answer/9249866
Answered by Nest Support

Q: QuestionMy current wiring does not have a common wire available. Can I connect this thermostat with out It? In the compatibility test it states this unit is, however, when I go through the set up process a call out warning to connect the common wire comes up.
Asked by Buddy.
- A:Answer Nest thermostats are designed to be able to work efficiently without the need of a power wire when the heating and cooling wires of your system can deliver enough power to keep the thermostat's battery charged up. But some heating/cooling wires unfortunately can't deliver adequate power to Nest thermostats. In such cases, Nest thermostats need a common (C) wire that goes into the C terminal of the thermostat. Since you´ve already checked with our Compatibility Checker tool, the next best step would be to contact a Nest Pro technician to check your system and install a common (C) wire if needed Our support teams are always here to assist you if you have any further questions.You can contact us via the Google Nest support page here: https://support.google.com/googlenest/contactflow
Answered by Google Nest Support
Q: QuestionCan this thermostat be locked?
Asked by paul.
- A:Answer Nest Thermostat does not have the PIN lock/unlock feature unfortunately.
Answered by Nest Support

Q: QuestionCan the 2020 Nest Thermostat control a HVAC humidifier?
Asked by Tom.
- A:Answer Yes it can control a HVAC humidifier when I set up my Nest while you are going through the set up with Google Nest app it gives you several options. That option to connect HVAC humidifier is on the setting. I hope this helps answer your question.
Answered by Alejandra
Q: QuestionCan you basically just hook it up to 2 wire Williams wall heater ? Or would you still need a c wire ?
Asked by TRDPro.
- A:Answer Nest Thermostat works with most 2-wire, 24V heating and cooling systems, including furnaces, air conditioners, boilers, and heat pumps with either forced air or radiant delivery. We suggest using our online compatibility checker first to ensure that your system is compatible with Nest Thermostat. Here’s the link: https://store.google.com/us/widget/compatibility/thermostat Typically, smart thermostats don’t require a common (C) wire, but every system is different. Without a common wire, your Nest thermostat will charge itself through power sharing using your existing heating and cooling wires. However, when your heating and cooling wires are not able to deliver the needed power for your Nest thermostat, you may need to connect a common or C wire since it helps deliver enough consistent power to your thermostat. When there’s a C wire, it becomes the thermostat’s go-to for power backup when power sharing doesn’t work. This can also conserve battery life since the batteries will likely only be in use when there’s a power loss to the thermostat. Also, Nest Thermostat (2020) has a backup battery. For systems that are not using a C wire, the average battery life is three to six months. However, depending on the Wi-Fi activity on the thermostat, it may be possible to extend or reduce the battery life. For further assistance, you can contact our support team here anytime: https://support.google.com/googlenest/gethelp
Answered by Nest Support

Q: QuestionAre batteries required for use, although the thermostat is wired?
Asked by HomeOwner.
- A:Answer Yes. The wires are for the HVAC. The batteries power the Nest.
Answered by BostonSteve
Q: QuestionI'm looking for a thermostat that will control both of our heating systems. Most of the winter we heat with an external wood burner but as needed we do use our back up lp. Will ONE of these control both systems?
Asked by Anonymous.
- A:Answer It depends on your system and it's wiring. Nest Thermostat works with most 24V heating and cooling systems, including furnaces, air conditioners, boilers, and heat pumps with either forced air or radiant delivery that has a maximum of 6 wires. We suggest using our online compatibility checker to ensure that your system is compatible with Nest Thermostat. Here’s the link: https://store.google.com/us/widget/compatibility/thermostat You may also check this link to learn more about Nest thermostat compatibility: https://support.google.com/googlenest/answer/9246656 For further assistance, you can contact our support team here anytime: https://support.google.com/googlenest/gethelp
Answered by Nest Support

Q: QuestionCan I set limits? I have a property on Airbnb and am looking for a thermostat that lets me set limits, so guests can’t lower it below a certain setting
Asked by Mandie.
- A:Answer Control it in the google app, may be able to limit it there, but certainly able to control it from anywhere in the world using that app.
Answered by naimdagod
Q: QuestionWhy ny thermostat said error E 298
Asked by Anonymous.
- A:Answer Hi there, Key. Sorry you’re having problems with powering your Nest Thermostat — we know it can be frustrating. A “No power” alert can be caused by the following: 1. Incorrect Wiring: The thermostat wiring may be faulty. 2. Missing Common Wire (C-wire): Your system (including some heat-only, cool-only, zone-controlled, and heat pump systems) needs a C wire or a Nest Power Connector, which is not currently connected. 3. Power Disruption: Check if the HVAC system is turned off at the circuit breaker, fuse box, or system switch, or if there is a power outage. 4. Other HVAC System Issues: There might be another problem with your HVAC system preventing it from supplying power to the thermostat wires. Here’s a link with more information: https://support.google.com/googlenest/answer/10191637?hl=en#zippy= If these steps still don’t resolve the problem, we’re here to help 24/7: https://support.google.com/googlenest/gethelp?
Answered by Google Team
Q: QuestionWhat generation is this
Asked by Anonymous.
- A:Answer Thanks for asking. This Nest Thermostat is the 1st generation of this iteration. Here’s a link to help identify each thermostat: https://support.google.com/googlenest/answer/9246551?hl=en
Answered by Google Team
Q: QuestionI have an older generation two nest thermostat. Will this new Nest thermostat work(is it the new generation)
Asked by jay.
- A:Answer Great question, jay. The Nest Thermostat is compatible with a wide range of systems. Our recommendation is to use this compatibility checker to make sure you’re getting the best fit: https://store.google.com/intl/en/widget/compatibility/thermostat/
Answered by Google Team

Q: QuestionWhat generation is this Nest?
Asked by Shay.
- A:Answer Thanks for asking, Shay. This Nest Thermostat is the 1st generation of this iteration. Here’s a link to help identify each thermostat: https://support.google.com/googlenest/answer/9246551?hl=en
Answered by Google Team
Q: QuestionWill it reach end of support in the future just like Nest Generation 1 and 2?
Asked by Jack.
- A:Answer Hey there, Jack. We will continue to support the Nest Thermostat as there are currently no plans to discontinue them. If you have any questions or concerns, don’t hesitate to reach out to us here: https://support.google.com/googlenest/gethelp?
Answered by Google Team
Q: QuestionWhat “generation” is this Nest thermostat?
Asked by Nest.
- A:Answer Thanks for asking. This Nest Thermostat is the 1st generation of this iteration. Here’s a link to help identify each thermostat: https://support.google.com/googlenest/answer/9246551?hl=en
Answered by Google Team

Q: QuestionI purchased this thermostat 2 months ago and my AC fan runs constantly. It states that I can turn the fan off and run it manually, but I'm unable to do that even though I'm following the instructions. I think this thermostat is defective.
Asked by KayeT.
- A:Answer Hey there, Kaye. Sorry to hear you’re having problems with Nest Thermostat running your fan constantly. This could mean there is something happening with your wire in the thermostat’s G terminal as this is where fan control happens — we’d like to investigate and see what may be causing this. We’re ready to help 24/7: https://support.google.com/googlenest/gethelp?
Answered by Google Team

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