Questions & Answers

Q: QuestionIs this a good purchase for apartment dwellers? Can I mount it securely without fear of damage?

Asked 2 years ago by ElleLuck.

This question was asked about the related product: Google - Nest Wi-Fi Video Doorbell - Battery Operated - Ivy

• A:Answer Hey there, ElleLuck! Thanks for your inquiry! A highly visible security doorbell can help deter potential intruders. You can install your doorbell in a place where it can easily be seen and make sure its status light is on to help discourage intruders. To get the camera view you want, you have to adjust the doorbell’s position by hand. Use the Home app to check the camera’s view so you can adjust the position from the mounting plate or wedge if you need to. To use the wedge for a better camera view, make sure to install the wedge then position the baseplate plate over the wedge with the G positioned upright and use the wedge screws to secure it in place. Then attach the doorbell to the baseplate, align the circle at the bottom of the doorbell to the hole at the bottom of the baseplate, and push the doorbell in then down until you feel it click into place. This link can help: https://support.google.com/googlenest/answer/10732535

  Answered 1 year ago by Nest Support

  
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Q: QuestionHaving trouble understanding how many apps I need to have for a Google Nest battery doorbell which stores video for up to 30 days. Otherwise, we only have basic needs as a doorbell and video of any activity. Also, do these apps work with a VPN in place?

Asked 2 years ago by Steve.

This question was asked about the related product: Google - Nest Wi-Fi Video Doorbell - Battery Operated - Snow

• A:Answer I have several Google devices. Nest protect smoke and carbon monoxide detectors which use the Nest app. Google hub max which has a camera that uses Nest app. All my other devices use Google Home App. Once both are installed you can access the Nest app from within the Google Home App. It all works very well together.

  Answered 1 year ago by ChristopherMVerified Purchase

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Q: Questionwill the camera record and send alerts if my wifi is off

Asked 2 years ago by lana.

• A:Answer Hey there, lana! Thanks for your interest! The newer versions of Nest cameras and doorbells, including the Nest Doorbell (battery), has a local storage fallback that allows it to record videos for up to one hour without Wi-Fi. For battery-powered cameras and doorbells, it can also record for one hour when the power goes out. Visit this link to learn more: https://support.google.com/googlenest/topic/9361794

  Answered 2 years ago by Nest Support

  
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Q: QuestionI’m seeking a wi-fi video camera by Nest. Please recommend one or more thx

Asked 2 years ago by Maddy.

• A:Answer Ok

  Answered 1 year ago by NavinchandraS

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Q: QuestionWhy does my Nest doorbell only pick up a few people? There are times I can see people walking by and my Nest does not record them. Why?

Asked 2 years ago by Babka.

This question was asked about the related product: Google - Nest Wi-Fi Video Doorbell - Battery Operated - Snow

• A:Answer You have to setup Zones. If the person is outside of the zones it will not alert you. You can do this in settings.

  Answered 1 year ago by ChristopherMVerified Purchase

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Q: QuestionCan you remote open the lock from your phone?

Asked 2 years ago by Alpha1.

This question was asked about the related product: Google - Nest Wi-Fi Video Doorbell - Battery Operated - Snow

• A:Answer No

  Answered 2 years ago by DevanL

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Q: QuestionLost me charging cable and cant find online exactly which kind to get as a replacement. Please advise.

Asked 2 years ago by Rob.

This question was asked about the related product: Google - Nest Wi-Fi Video Doorbell - Battery Operated - Ivy

• A:Answer You should be able to use any USB-C charging cable. When I need to charge mine I don't always use the one that came with the doorbell, sometimes I use the one that came with my phone because they are the same type of cable.

  Answered 2 years ago by beautifulscars

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Q: QuestionWhen the doorbell was first installed the chime was several notes, now only one note is barely heard. What is the problem and how do I resolve it?

Asked 2 years ago by DoorbellChime.

This question was asked about the related product: Google - Nest Wi-Fi Video Doorbell - Battery Operated - Snow

Q: QuestionIt says that you get 3 hours of recording history with the device. Is that total or can you delete the history once you max out and get the 3 hours over again constantly?

Asked 2 years ago by RyanJ.

This question was asked about the related product: Google - Nest Wi-Fi Video Doorbell - Battery Operated - Ivy

• A:Answer Hi Ryan, that’s default in free tier and that too last 3 hours retention policy, You can check more details @ https://support.google.com/googlenest/answer/9681538?hl=en

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionThis doorbell, the Nest Hello Battery states it’s both battery and Wired, so, Is that battery and Doorbell wires?

Asked 2 years ago by HarryTC.

• A:Answer If your home has a wired doorbell transformer, you can connect this to it and it will trickle charge the battery. Otherwise it will operate entirely on battery power.

  Answered 2 years ago by EvanVerified Purchase

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Q: QuestionWas there ever a recall or warranty fix for the nest doorbell cameras that would go offline for 2 minutes if someone pressed the doorbell and the outside temperature was below 32°F?

Asked 2 years ago by Jefferson.

• A:Answer Go with ring

  Answered 2 years ago by KINGDAVIDVerified Purchase

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Q: QuestionMy nest doorbell goes offline for 2 minutes if someone presses the doorbell and the outside temperature is below 32°. Have the new wired and non-wired versions rectified this issue?

Asked 2 years ago by Steve.

• A:Answer The one I purchased in November 2022 had no issues like that when we dropped down to near zero temps for several days straight.

  Answered 2 years ago by EvanVerified Purchase

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Q: QuestionHi there do you need a chime for the wire doorbell or can be used with the google device with out the chime

Asked 2 years ago by Anonymous.

This question was asked about the related product: Google - Nest Wi-Fi Video Doorbell - Battery Operated - Snow

• A:Answer Can use with Google speakers.

  Answered 2 years ago by StewieGVerified Purchase

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Q: QuestionIs a power adapter available to plug into a wall socket?

Asked 2 years ago by StewgG23.

• A:Answer They do sell a plug-in wall adapter on Amazon. I myself have the solar panel adapter. It works great with it. But the battery by itself will last me three weeks on a charge.

  Answered 2 years ago by HeatherBVerified Purchase

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Q: QuestionCan I hard wire this to my existing door bell?

Asked 3 years ago by BigMike.

This question was asked about the related product: Google - Nest Wi-Fi Video Doorbell - Battery Operated - Ivy

• A:Answer Yes, that’s what I did. During setup, you’ll be asked for wired or wireless option. Doesn’t matter if you buy the battery version.

  Answered 3 years ago by NickVerified Purchase

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Q: QuestionAfter buying this product. Do I have to pay subscription fees?

Asked 3 years ago by Seanla04.

This question was asked about the related product: Google - Nest Wi-Fi Video Doorbell - Battery Operated - Snow

• A:Answer If you want to save your history of people at the door but if not is saves the video history for a couple hours and goes away

  Answered 3 years ago by JackieS

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Q: QuestionI bought the nest Doorbell battery operated.. trying to connect to a google mini speaker for a doorbell ring in the house and will not let it connect .. says it has to be wired.. please advice

Asked 3 years ago by Bmac.

This question was asked about the related product: Google - Nest Wi-Fi Video Doorbell - Battery Operated - Snow

• A:Answer You have to go to your Google home app then click on the mini to add in settings then make sure that it is set on the doorbell to in the settings. After that it should work.

  Answered 2 years ago by HeatherB

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Q: QuestionThe metal plate for my nest doorbell is not sticking anymore, what should I do

Asked 3 years ago by NC.

• A:Answer Not sticking? If you use double stick tape, someone will steal it.Don't you have it screwed in?

  Answered 2 years ago by StewieG

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Q: QuestionCan this be hard wired so you dont have to use the battery?

Asked 3 years ago by Trs1981.

• A:Answer Yes. Simple to do. Check voltage first, though. It has to go on wiring that has a transformer on it to lower the voltage below 24.

  Answered 3 years ago by Eagle7478Verified Purchase

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