Questions & Answers

Q: QuestionWhat type of display does the Hisense TV use?

• A:Answer The Hisense TV uses an LED display with Mini-LED QLED technology.

Q: QuestionHow many HDMI inputs does this TV have?

• A:Answer This Hisense TV is equipped with 4 HDMI inputs.

Q: QuestionWhat is the screen size of this Hisense TV?

• A:Answer This Hisense TV has a screen size of 85 inches.

Q: QuestionDoes the Hisense TV support Dolby Atmos?

• A:Answer Yes, the Hisense TV supports Dolby Atmos for an immersive audio experience.

Q: QuestionDoes this Hisense TV come with a warranty?

• A:Answer Yes, this Hisense TV includes a 2-year manufacturer's warranty for both parts and labor.

Q: QuestionHow many zones and how about the brightness ?

Asked 11 months ago by Justin.

• A:Answer Hi Justin, Thank you for your interest in the Hisense 85U6N. This model has a peak brightness of 600 nits and 512 local dimming zones. If you have any further questions or concerns, please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks again, Harley with the Hisense Support Team.

  Answered 11 months ago by HisenseProductExpert

  
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Q: QuestionI already have a 65”” tv mounted on the wall. Can I use the.same wall mount for a 85”” tv. Can your Tech remove the tv in my living room & install in my bedroom? Thanks.

Asked 1 year ago by Deo.

• A:Answer In my case yes, my old mount for "large screens" prior to anything this big existing still fit. But literally to the limit of the mounts we had to use the two farthest screw mounts on the brackets. The main thing to consider is the weight, this TV is about 120 lbs. so your mount needs to be very solid, and I suggest mounted to studs. And yes, if you pay for the haul away service, they will remove the old TV and take it away or move it to another room in your house.

  Answered 11 months ago by DustinBVerified Purchase

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Q: QuestionHi, i purchased this tv, i went to go watch a movie and it is widescreen. I went to tv settings and am not able to toggle to a different option. Is there something im missing. I have a pet peve of watching in widescreen format....

Asked 11 months ago by Cj.

• A:Answer Hi Hisense Customer, Thank you for your interest in the Hisense 85U6N. To adjust the picture size, you would click the gear icon on your remote and select Settings > Display & Sound > Screen > Picture Size. If you have any further questions or concerns, please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks again, Harley with the Hisense Support Team.

  Answered 11 months ago by HisenseProductExpert

  
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Q: QuestionDoes the feet on the 85 inch model look different than the ones on other sizes?

Asked 1 year ago by Goma.

• A:Answer Hi Goma, Thank you for your interest in the Hisense 85U6N. This model has two placement positions for the stand, which allows you to choose if you want a wider or narrower placement. Position A has a TV stand width of 54.8×17.9 inches, while position B is 24.1×17.9 inches. If you have any further questions or concerns, please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks again, Harley with the Hisense Support Team.

  Answered 1 year ago by HisenseProductExpert

  
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Q: Questionwhat is the refresh rate

Asked 1 year ago by dez.

• A:Answer Native is 60 but with the AI chip the refresh is actively 240. It is a very smooth picture.

  Answered 11 months ago by DustinBVerified Purchase

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Q: QuestionDoes it have a built-in web browser? What resolution does it support if used as a computer display with an HDMI connection?

Asked 1 year ago by Visgor.

• A:Answer Hi Visgor, Thank you for your interest in the Hisense 85U6N. Regarding your inquiry about web browsers, we'd like to clarify that Google TV does not come pre-installed with any web browser. However, users have the freedom to choose and download web browsers from the Google Play Store according to their preferences. This TV supports 4K resolution and has a native refresh rate of 60 Hz with a 120 Hz motion rate. If you have any further questions or concerns, please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks again, Harley with the Hisense Support Team.

  Answered 1 year ago by HisenseProductExpert

  
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Q: QuestionHello, does u6n have next gen tuner, also nit output for 85"thanks

Asked 1 year ago by marvolous.

• A:Answer Hi Marvolous, thank you for your interest in the Hisense 85U6N. This model does not have the next gen tuner and has peak brightness of 600-nit. If you have any further questions or concerns, please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks again, Harley with the Hisense Support Team.

  Answered 1 year ago by HisenseProductExpert

  
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Q: QuestionHow big is the box so that I know it'll fit in my car. Hisense - 85" Class U6 Series Mini - LED 4K UHD QLED Smart Google TV (2024)

Asked 3 months ago by Susan.

• A:Answer Hi Susan, Thank you for your interest in the Hisense 85U6N. The carton dimensions of this unit are 82.4×50.3×10.6 inches. If you have any further questions or concerns, please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks again, Harley with the Hisense Support Team.

  Answered 3 months ago by HisenseProductExpert

  
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Q: QuestionWhat is the return policy for receiving damaged or defective tv

Asked 3 months ago by Susan.

• A:Answer Hi Susan, Thank you for your interest in the Hisense 85U6N. While we, as the manufacturer, may not be directly involved in store returns or refunds, we deeply regret that this situation did not meet your expectations. We kindly suggest reaching out to BestBuy to initiate a resolution process. Thank you again for bringing this to our attention, and we hope your future experiences with our products will be more positive.

  Answered 3 months ago by HisenseProductExpert

  
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Q: QuestionWhat coating is the TV panel? Glossy, semi glossy or matte?

Asked 5 months ago by Sally.

• A:Answer Hi Hisense Customer, Thank you for your interest in the Hisense 85U6N. This unit does not have an anti-glare low-reflection panel. If you have any further questions or concerns, please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks again, Harley with the Hisense Support Team.

  Answered 5 months ago by HisenseProductExpert

  
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Q: QuestionWhat kind of tv stand should fit 85" Hisense 85u6n???

Asked 1 year ago by JoS.

• A:Answer Hi JoS, thank you for your interest in the Hisense 85U6N. A TV Stand is provided with the unit which will be located within the packaging. If you have any further questions or concerns, please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks again, Harley with the Hisense Support Team.

  Answered 1 year ago by HisenseProductExpert

  
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Q: QuestionYou said there was a protective film on my screen but now it appears I may have ruined the screen attempting to remove the film that was apparently never there? Please advise

Asked 10 months ago by MikeHawk.

• A:Answer Hi Hisense Customer, Thank you for your interest in the Hisense 85U6N. We encourage you to reach out to our dedicated support team directly at 1-888-935-8880 or via email at [email protected] so that we can promptly address and resolve the issue for you. Thanks again, Harley with the Hisense Support Team.

  Answered 10 months ago by HisenseProductExpert

  
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Q: QuestionI just installed my new Hensen U6 TV and noticed a clicking/popping sound when turning it on/off. Is this normal for this model? What causes the sound, and is there a way to avoid it?

Asked 10 months ago by tvmaniac.

• A:Answer Hi Hisense Customer, Thank you for your interest in the Hisense 85U6N. We encourage you to reach out to our dedicated support team directly at 1-888-935-8880 or via email at [email protected] so that we can promptly address and resolve the issue for you. Thanks again, Harley with the Hisense Support Team.

  Answered 10 months ago by HisenseProductExpert

  
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Q: QuestionI’ve unpacked my TV, does this thing have a film on the screen? I removed the one on the border. But why on earth isn’t it mentioned anywhere?! I started on one corner and don’t want to scratch the screen attempting if there isn’t one. Thanks.

Asked 10 months ago by MikeHawk.

• A:Answer Hi Hisense Customer, Thank you for your interest in the Hisense 85U6N. There is a protective film on the screen of the unit. If you have any further questions or concerns, please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks again, Harley with the Hisense Support Team.

  Answered 10 months ago by HisenseProductExpert

  
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