A:AnswerHi KC, thank you for your question. You will need to replace the wall plate with the one that comes with this thermostat. Make sure to follow the same wiring. If you need further assistance, you can contact our team at (800) 633-3991 or send us a Private Message to our Honeywell Home Facebook account. - Maria
A:AnswerHi, thank you for your question. Please make sure that all wires are firm and secure inside the wiring terminals, reset your circuit breakers and make sure that there is no open door/panel at the furnace/air handler, specially if you recently replaced the filter. If you have already verified this and the situation persists, the thermostat might not be receiving power from your HVAC system. Check the AC voltage between the R and C wires on the thermostat side. The voltage should be between 20-30 VAC. If the voltage is not within that range, please contact your HVAC contractor to take a look at that. If the voltage is fine you will have to replace the thermostat, this model has 1 year of warranty through the place of purchase. - Maria
A:AnswerHi Mike, this is not what you should expect. Please check the AC voltage between the R and C wires on the thermostat side. The thermostat requires constant 20-30 V to operate properly. If the voltage is not within that range please contact your HVAC contractor to have them take a look at your HVAC system. For further assistance, you can contact our tech support team at (800) 633-3991 or send us a Private Message to our Honeywell Home Facebook account. - Maria
A:AnswerHi tearza, thank you for your question. We will be happy to help you wiring your new unit. We need to know what type of system you have and to see the full wiring configuration, which wire was going to which terminal on the old thermostat. Feel free to contact our tech support team at (800) 633-3991 or via Private Message at our Honeywell Home Facebook account. - Maria
A:AnswerFollow up….. spoke to Honeywell. This thermostat is “comfort” or something like that. Being smart it uses the last two weeks of usage to determine how to heat your home when it is programmed. However, programming doesn’t work with your schedule. So basically if we manually adjust our temperature it will use whatever it thinks is needed to get it to the temp ASAP, even if only upping one degree, regardless of temperature outside. Bc we bought this and it is a consumer model it lacks the ability for advanced settings to make changes to keep auxiliary from coming on right away and so forth. So we are returning this and having our HVAC guy coming to put in one that he can configure to run more like how we’d like it to run.
I wish online searching was more clear instead of HVAC sites just saying (in regards to heat pumps) ST 1 should run for about 10 mins before ST 2 kicks in if it is needed but also should only be when colder out and then ST 2 run for so long before Auxiliary kicks in and how auxiliary shouldn’t run unless it’s close to freezing or freezing outside. That doesn’t seem to be the case with these smart thermometers. I’m still a little confused by it all but hope changing to the pro model we are going to does what we want it to do. It is another Honeywell model, Vision PRo 8000 pro model.
A:AnswerHi Mike, we will be happy to help verifying the compatibility of this thermostat and your system. We need to know how many total wires you have and which terminals are being used on your current thermostat. You can contact our tech support team at (800) 633-3991 or send us a Private Message to our Honeywell Home Facebook account. - Maria
A:AnswerHi TT, this thermostat does not use batteries, it takes power from your HVAC system through the C wire. If the Wi-Fi goes out, your thermostat will continue to run your system and work as a regular thermostat as long as there is power. - Maria
A:AnswerHi Jake, we will be happy to help verifying the compatibility of your HVAC system and this thermostat. We need to know how many total wires you have and which terminals are being used on your current thermostat. Feel free to contact our tech support team at (800) 633-3991 or send us a Private Message to our Honeywell Home Facebook account. - Maria
A:AnswerHi BellaFam, thank you for your question. This thermostat has de On (always on), Auto (running while cooling/heating) and Circulate (fan runs randomly about 35% of the time) options. - Maria
A:AnswerThis thermostat connects to the internet via your home Wi-Fi network. The outdoor temperature displayed on the screen is what the weather service is reporting for your location.
