A:AnswerIt isn't a HEPA filter. There are Hoover vacuums with HEPA filtration though! You can check Hoover.com and search HEPA for information on which models at BestBuy have HEPA. Thanks, Joseph - The Hoover Team
A:AnswerThe Hoover LiNX Cordless is great for all floor types. It has a wide mouth that handles dry spills of all kinds and the edge cleaning bristles get every last speck of dust or dirt which makes it a great ceramic floor cleaning option. Thanks, Joseph - The Hoover Team
A:AnswerTo turn the vac on, you turn the little wheel to the first or second level (if you want bristles moving or just suction). You do not hold down a button.
A:AnswerDid you keep your owner's manual? All the directions for removing the filter are in it. I did find a little confusing the first time, but once you figure it out, you'll be fine. Regarding the roller, are you turning the control wheel all the way down? I didn't realize at first that there were two different control options. I hope this helps and didn't sound condescending. Good luck
A:AnswerThank you for your question. I unfortunately cannot answer this without further context. Please reach out to the Hoover Customer Support Team and we'd be happy to help! Thanks, Joseph - The Hoover Team
