A:AnswerHello and thank you for asking. Scanning on the HP DeskJet 2855e printer is controlled by the scanning software ion your computer. If you need further assistance with scanning, please contact HP Support for expert help.
A:AnswerThank you for the question. To reset your HP printer after cancelling Instant Ink, follow these steps: Turn off Web Services. Perform a Full Factory Reset: Remove the ink cartridges from the printer. Unplug the printer from the power source. Wait for about 30 seconds. Plug the printer back in and turn it on. Install new ink cartridges purchased from a retailer (not Instant Ink cartridges). If you have difficulty completing these steps, please reach out to HP Support to assist.
A:AnswerThank you for the question. No, the maximum paper size accepted by the DeskJet 2855e is 8.5 x 14". Larger paper will require a large format printer like the OfficeJet Pro 9730e. That model can accept paper up to 11 x 17".
A:AnswerHello and thank you for asking. The HP 2855e printer supports 2.4GHz Wi-Fi only (Wi-Fi 4). It does not support using either the 5GHz Wi-Fi (Wi-Fi 5) or the 5G cellular radio band for an internet connection.
A:AnswerHi Jim, thank you for the question. Neither HP nor Microsoft supports Windows XP. The DeskJet 2855e is compatible with Windows 11, and Windows 10 (until October 2025 when Microsoft ceases support, however it will probably still work with Windows 10).
A:AnswerHello and thank you for asking. The HP DeskJet 2855e has a 1-year warranty from HP for any defects in materials or workmanship. If you set up the printer wirelessly and opt-in to the free HP+ program, you get a 2nd year of HP warranty in return for free.
A:AnswerThank you for the question. Yes, s a temporary fix when the tri-color cartridge is empty, remove it to invoke single-cartridge mode and print in black only.
A:AnswerHello, thank you for your interest in the HP DeskJet 2855e! This model can be setup on your smart phone using the HP Smart app, which can help to walk you through step-by-step. If you have questions or need help with the setup, feel welcome to reach out to HP Support or your Best Buy Geek Squad!
A:AnswerThank you for the question. No. HP inkjet printers use thermal printheads. DTF inks are designed for piezoelectric printheads and can clog or damage HP’s thermal printheads.
A:AnswerJosh, thank you for your question and concern about print job security in this HP DeskJet printer. This printer is equipped with volatile memory that clears out when print jobs are finished, errors are addressed, and when the printer is unplugged. None of the HP printers that are sold in Best Buy stores have some type of permanent print job storage.
A:AnswerSue, thank you for your purchase of this HP DeskJet printer! I am sorry to hear about your experience with it. You can contact Geek Squad or HP Support and they will assist you.
A:AnswerThank you for your question. The Deskjet 2855e is compatible with Windows 10 or later operating systems and therefore is incompatible with Windows 7.
