Questions & Answers
- Model:
- 14-es1013dx/9R8R2UA#ABA
- |
- SKU:
- 6571086
Highly rated by customers for: Touch Screen, Speed, Ease of use
$639.99Your price for this item is $639.99
Clearance
Comp. Value: $799.99
The comparable value price is $799.99
Page Showing 41-60 of 69 questions
Q: QuestionWhy does my new laptop get very hot on the bottom and left side? It does it even when I use it for a short time. Also how long is the battery supposed to last? It is new and it show only 4 1/2 hours when it's fully charged. Thanks
Asked by pepsi7.
- A:Answer I am sorry for the issues you are having with your HP Envy 2-in-1 out of the box. Your best resource would be HP Support directly as they have the expertise to look into why your laptop is heating up under low loads and your battery life is nowhere near the benchmark time.
Answered by HP Team

Q: QuestionIs there any international warranty for this laptop?
Asked by Sra1.
- A:Answer Thank you for the question. Yes. The HP Global Warranty covers HP products at the level of standard warranty offered in the country where it is used. For example, a product purchased in country "A" and moved to country "B" receives the current warranty coverage provided by country "B" (if that product is marketed or supported in country B).
Answered by HP Team

Q: QuestionDoes this have face id to unlock?
Asked by Vicky.
- A:Answer Vicky. thank you for your question about this HP Envy laptop! This can be set up so that you can use Windows Hello, which helps you unlock it using your face as the login and password.
Answered by HP Team

Q: QuestionWhat generation is this computer?
Asked by Jelafy.
- A:Answer Thank you for your question. The Envy x360 14-es1013dx is equipped with the Intel Core 5 120U processor, which is part of Intel's Core Ultra 1st generation (also referred to as the Core 5 Ultra 100 series) released in 2024.
Answered by HP Team

Q: QuestionDoes this laptop have a backlit keyboard?
Asked by Therese.
- A:Answer Hello, and thank you for your question! Yes, the 14-es1013dx HP laptop has a backlit keyboard.
Answered by HP Team

Q: QuestionI just received a new HP laptop. I can't link to the internet because windows can't find a properly installed network connector. What do I do?
Asked by Ragan.
- A:Answer Hi Ragan, thank you for the question. You'll need to set up your Wi-Fi connection. If you were not walked through this at set-up, please see "Connecting to a network" in the user guide. If you need additional help, please reach out to HP Support to assist.
Answered by HP Team

Q: QuestionWhere can I purchase a shell/case for this? It seems I'm unable to find a 14.2 inch case.
Asked by Andrew.
- A:Answer Hi Andrew! Your local Best Buy has a large selection of cases. You can also speak to an associate about ordering if nothing in store appeals to you.
Answered by HP Team

Q: QuestionIs HP or DELL a better brand for laptops and why?
Asked by Chris.
- A:Answer This is a matter of opinion, usually based on personal, and sometimes group, experience. Suggest you try a Google search on the question, or, for a quick reference, try Reddit, where you will get a range of answers, including debates about specific aspects (hinges, display, etc.).
Answered by luislast
Q: Questionis it running in safe mode??
Asked by paul.
- A:Answer You are confusing Safe Mode with S Mode. "Safe Mode" is a diagnostic tool to troubleshoot Windows problems by booting with minimal drivers and services, while "S Mode" is a version of Windows that restricts app installation to only those from the Microsoft Store, enhancing security and performance. Any Windows computer can be booted into Safe Mode for diagnostic purposes, while computers in S Mode are purchased that way (or you can change the computer to it, via changes to the Registry). S Mode is only applicable to Windows Home versions of the operating system, while Safe Mode can be used with either Home or Professional versions of the software.
Answered by luislast
Q: Questionwhen will there be a new Envy
Asked by DBWOOD.
- A:Answer There will always be new envy. That's human nature.
Answered by luislast
Q: QuestionHi, Can we charge the laptop with Type C charger ?
Asked by Paddy.
- A:Answer Thank you for your question. Yes, the 14-es1013dx laptop can be charged through the USB Type C port.
Answered by HP Team

Q: Questionhow much does it weight?
Asked by Car.
- A:Answer Hello and thank you for your question, Car! The HP Envy 2-in-1 14" Full HD Touch-Screen Laptop weighs 3.35 pounds.
Answered by HP Team

Q: QuestionWhat Windows operating system does this computer come with? Is it automatically installed and does it cost nothing extra?
Asked by Anonymous.
- A:Answer Hello and thank you for your question. This HP Envy 14-es1013dx laptop has Windows 11 Home installed on it already.
Answered by HP Team

Q: QuestionAre you able to upgrade the ram on the laptop?
Asked by Anonymous.
- A:Answer Thank you for your question! The memory on this laptop is not upgradable and the 16GB RAM option is only available in the models that have the i7 processor.
Answered by HP Team

Q: QuestionCan I use a wireless mouse with this computer
Asked by Vicky.
- A:Answer Yes
Answered by ShuvB
Q: QuestionCan I use my hp envy photo 7855 printer with this computer
Asked by Lynn.
- A:Answer Yes
Answered by ShuvB
Q: QuestionCan you get additional RAM added to the laptop?
Asked by MM.
- A:Answer I believe so, yes
Answered by Allisson
Q: QuestionIs this laptop good for photo editing and everyday use?
Asked by Meme.
- A:Answer Yes! It’s perfect (in my opinion) for everyday use ! I use it for just about everything lol. I’m not entirely sure about photo editing because I haven’t tried it yet but by the way I can do everything on it, I’m sure it is. :)
Answered by Lyss
Q: QuestionDoes this come with a stylus
Asked by Jennie.
- A:Answer Mine did not come with one but I did find one on Amazon for $20 - I hope this helps ! I’m not sure if best buy sells them but you can check it out and see if you can get one here as to keep it all in the same cart for convenience, I know some people don’t like multiple deliveries so that’s always an option too. :)
Answered by Lyss
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