Questions & Answers
- Model:
- 17-dd0013dx
- |
- SKU:
- 11920751
$859.00
Save $520.99
Comp. Value: $1,379.99
Page Showing 21-40 of 73 questions
Q: QuestionThird party seller (PC Heaven). Want to make sure this is a new unit - not open box.
Asked by RRRR.
- A:Answer I would recommend that you ask the third-party seller this question. Some third-party sellers could state that most or all of the laptops they sell are *NEW* even if they change things (the specs) on it prior to shipping it to you, thus potentially voiding the warranty from the manufacturer. I would, personally, never buy something like a laptop from a third-party seller. I would highly recommend that you read the reviews of not only the laptop, but also the seller on any/all platforms or even check with the Better Business Bureau. Some platforms may not be truthful with the stars received on third-party sellers’ charts and you have to read the actual reviews they received. Some of them might have been crossed off and not counted in the star charts correctly. Good luck if you do, but know that you can be risking losing every penny you paid for the laptop and still end up with nothing or with a much lesser model than the one you paid for. Be very careful when dealing with third-party sellers!
Answered by Classicdiva
Q: QuestionCan this laptop be upgraded to Windows 11 Pro?
Asked by WTom.
- A:Answer It is my understanding that this laptop can be upgraded to Windows 11 Pro by paying $100 more and having the Geek Squad set it up prior to shipping, but I don’t know how to make that happen at this point. I would need to do the same thing.
Answered by Classicdiva
Q: QuestionDo you have to buy a 1T SSD card for storage?
Asked by Liz.
- A:Answer No
Answered by MichaelAA
Q: QuestionWhat is the specific refresh rate ? Is it 240 or 60?
Asked by Anonymous.
- A:Answer It has 60 - that's what display settings registers.
Answered by Aditya
Q: Questioncan you order pro version versus home version
Asked by John.
- A:Answer You can request it as part of your purchase, but you will have to pay Geek Squad prices for the work, as well as the OS.
Answered by luislast
Q: QuestionHow do I transfer data from existing HP Laptop to this one.
Asked by Dave.
- A:Answer The easiest way is to copy it from the old computer to a flash drive and then copy it from the flash drive to the new one.
Answered by luislast
Q: QuestionDoes this system support Window 11 Pro?
Asked by James.
- A:Answer Any computer capable of running Windows Home or S will run Windows Pro.
Answered by luislast
Q: Questionit says it has a backlit keyboard, a rather standard feature, but mine is not. I can find no control to turn it on
Asked by debs77.
- A:Answer Explore your function keys
Answered by Gail
Q: QuestionIs 16GB memory and 1TB SSD enough with the features of this laptop?
Asked by Diana.
- A:Answer It is awesome for me
Answered by Karals
Q: QuestionDoes this computer fold to be used as a tablet?
Asked by Buyer.
- A:Answer No but then it is exactually what I wanted
Answered by PatriciaD
Q: QuestionDoes this come with a Microsoft office license?
Asked by Anonymous.
- A:Answer Yes, it comes with a TEMPORARY license for Office. After the trial period (30 days I believe), you have to buy the software subscription, or go third party like I did (try Groupon and use licensechoiceDOTcom like I did... Much cheaper than MS, & you get to pay a 1-time fee and you own it.
Answered by BruceK
Q: QuestionDoes this laptop have a dvd or cd-rom drive? And can it write dvd's?
Asked by James.
- A:Answer no
Answered by Anonymous
Q: QuestionCan you play dvd with this laptop?
Asked by gw143.
- A:Answer It does not come with a built in dvd drive but I purchased one that is USB and it plays my cd's and dvd's just fine.
Answered by EdwardT
Q: QuestionWhat is the purpose of the flip laptop?
Asked by Buddy.
- A:Answer It will be my primary computer
Answered by PatriciaD








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