“I have had this laptop for about seven months. Last week I tried to use the backspace key, It did not delete the letter. It took me to the screen with files on it. Forty-five minutes later, the computer would not wake up. What could be wrong?”

1-3 of 3 Answers

• We are so sorry to hear about this!! We recommend consulting with Best Buy's Geek Squad team, or you can reach out to our Tech Support team! https://support.hp.com/us-en

  Answered by HP Team 6 years ago

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• I dont know what might be wrong. Maybe the key is stuck. Ask geek squad to look. They are very helpful

  Answered by Momwife424 6 years ago

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• It sounds like a virus possibly infected your computer.

  Answered by JE1847 7 years ago

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