Questions & Answers

1-10 of 56 Questions
  • Question
    This product is the latest version of Spectre x360; now, why is that the specifications doesn't match the hp website? It suppose to have ddr4 ram, intel iris 640 gpu; but the bestbuy website specifications says otherwise.   (2 Answers)

    By Aria February 6, 2017.

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      this is a bestbuy exclusive build, 4k is yet available on any other stores including HP's own web store. the hp website is outdated, i believe they are updating it now. "We'll be right back. We're working on some site improvements."

      By Anonymous February 10, 2017.

    • Question
      Can anyone confirm if this 13.3" 4k model has the 620 or does it in fact have the iris 640??   (2 Answers)

      By Daveychuck February 20, 2017.

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        I spent numerous hours on the phone with HP customer support to figure this out. It turned out that they might upgrade it to iris plus 640 soon, so they technically "teased" that on their website, but none of their employees knows for sure. Some didn't even know the difference between iris and HD... but the currently available model comes with intel HD 620

        By vasko February 21, 2017.

      • Question
        How well does the pen work?   (2 Answers)

        By Joshuabic February 16, 2017.

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          Quite a few 3rd party reviewers on Youtube state that the pen recognition on the Spectre x360 works even better than the Surface. So it seems quite well.

          By Peapod February 23, 2017.

        • Question
          Has anyone discovered an external USB-C battery power bank that works with this machine? HP is very strict about not supporting other power sources. Anyone find a USB-C dock that works well and powers the laptop?   (5 Answers)

          By GPZ April 17, 2017.

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            Confirmed that the Anker 20100 external battery does NOT work with this laptop. Kind of bummer, because that was how I planned to deal with the low battery life. I have mine charged to 100% right now, and with the display at 75% it tells me I have 5 hours, 43 minutes left. Battery Saver bumps that up to 7 hours. It's the price we pay for this amazing 4K display.

            By swampfire April 20, 2017.

          • Question
            Does the HP Spectre X360 13.3 support an external GPU through thunderbolt such as the AORUS GTX 1070?   (2 Answers)

            By Eric July 30, 2017.

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              Yes, using the thunderbolt 3.0 port you can. Youtube it.

              By stumpywan2 September 21, 2017.

              • Verified Purchaser
              • My Best Buy® Elite Member
          • Question
            Is there anything wrong with the fan   (3 Answers)

            By Shyshy May 11, 2017.

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              No, the laptop gets pretty hot on your lap (just keep it on a table or buy a lapdesk) -- like any other laptop. It doesn't run any hotter than anything else I've used. The fact is, the air vents are going to blow right into your legs so don't use shorts. It is however, the sexiest laptop I've ever used and love it!

              By Alissa May 14, 2017.

              • Verified Purchaser
              • My Best Buy® Member
          • Question
            Which laptop has a better DISPLAY and SOUND Quality Apple Macbook Pro (Touch Bar) Or HP Spectre x360 2-in-1 13.3" 4K Ultra HD? I m confused which one to buy.   (2 Answers)

            By kT March 18, 2017.

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              The x360 4K has higher pixel density than the retina on the MacBook Pro and therefore has better resolution however the MacBook Pro has better color accuracy and a brighter display. Either screen is great for a 13 inch laptop. Sound quality goes to the MacBook but it's pretty close. What won me over the the x360 is the value per dollar, you can get a lot more for the same price.

              By Doyle April 18, 2017.

            • Question
              Does anyone know if the eraser on the Microsoft Surface pen is compatible with the x360?   (1 Answer)

              By Joshuabic February 16, 2017.

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                Actually it is. My son has a Surface tablet and the eraser from the top of his pen worked on my laptop. He tested it. However, this model comes with a pen and the eraser system is a little button on the side of the pen near the bottom that you click to erase. I like it better than flipping the pen over all the time like my son has to do with his Surface tablet, but it may just be whatever your preference is.

                By aladyinpink July 14, 2017.

                • Verified Purchaser
                • My Best Buy® Elite Plus Member
            • Question
              Is this compatible with Windows Hello?   (3 Answers)

              By DrWMJ February 6, 2017.

              Answers
            • Question
              what is the battery life on this 2-in-1 with 4k (or turned down to 1080p) during a normal day of use?   (2 Answers)

              By questionguy September 26, 2017.

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                I get about 4 hours constant use, but my display is set to 100% brightness and 4k is on. If I close the laptop and use it occasionally, then I get about 3 days :)

                By twilliamsen September 29, 2017.

                • Verified Purchaser
                • My Best Buy® Elite Member

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