Questions & Answers

Q: QuestionDoes the Venom 2 Back have Bluetooth capability?

• A:Answer Yes, the Venom 2 Back has Bluetooth and can connect to the Hyperice App.

Q: QuestionHow does the heating technology in this device compare to a standard heating pad?

• A:Answer This device uses HyperHeat technology, which heats up six times faster than a standard heating pad.

Q: QuestionWhat is the battery life of the Venom 2 Back?

• A:Answer The Venom 2 Back has a battery life of up to 2.5 hours.

Q: QuestionCan I customize the heat and vibration settings on the Venom 2 Back?

• A:Answer Yes, the Venom 2 Back offers three levels of heat and three vibration patterns for customized relief.

Q: QuestionWhat’s the waist line minimum and maximum

Asked 2 years ago by Amelia.

• A:Answer Hi there! There is no minimum size for the Venom 2 Back as the adjustable velcro wrap can wrap around itself and be attached anywhere on the device. The maximum waist size for the Venom 2 Back is 47 inches, although we do have an additional extender that will add 10 inches to the wrap if needed. Please just reach out to [email protected] to get an extender sent to you!

  Answered 2 years ago by Hyperice

  
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Q: QuestionHow long can I keep on charge? Does it do harm if left on charger?

Asked 1 year ago by Pug.

• A:Answer While it's not recommended or necessary to leave the product on the charger indefinitely, it should not cause any problems with the battery. Over-charging protections are put into all of our products as we account for them to be used in various types of facilities. The Venom 2 takes about 6 hours to charge completely if the battery is completely drained. This can also be checked on by looking at the battery indicator light next to the charging port when plugged in. When that light is a solid green color, then the device is fully charged.

  Answered 1 year ago by Hyperice

  
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Q: QuestionWhen the device is fully charged, does the little green indicator turn solid green?

Asked 1 month ago by Terry.

• A:Answer Yes, our Venom 2 Back will show a full charge when the battery indicator light next to the charging port shows a solid green color. If you have any other questions regarding your device, please contact us at [email protected] and one of our agents would be happy to help!

  Answered 3 weeks ago by Hyperice

  
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Q: QuestionDoes the entire pad heat up?

Asked 1 month ago by Jay.

• A:Answer The total treatment surface area of the Venom 2 Back is 94 square inches, and will be focused solely on the pad that is in contact with your back.

  Answered 1 month ago by Hyperice

  
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Q: QuestionDoes this have a dual voltage charger that will work in Europe?

Asked 8 months ago by Lolli.

• A:Answer The Venom 2 Back will come with a wold voltage capable charger and additional adapters to make it fit in international outlets!

  Answered 8 months ago by Hyperice

  
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Q: QuestionCan this item wrap the thigh area for treatment

Asked 8 months ago by PeteM.

• A:Answer Not very easily.

  Answered 8 months ago by DJ32924Verified Purchase

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Q: QuestionAre you able to lay down while wearing this? Or do you have to stay in a seated position?

Asked 8 months ago by T.

• A:Answer It works best when standing up. I was laying down on a mattress with it and didn't feel the effects as much when I was standing up with it on over my shirt.

  Answered 4 months ago by PalmtreeGuyVerified Purchase

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Q: QuestionMy venom hyperice has to be charged often. I have 2 and they’re both the same Can you use it just plugging it into an outlet and not charging it?

Asked 9 months ago by Judy.

• A:Answer Sorry for the trouble with your device! Please note, the Venom 2 products have a standard preset run time of 15 minutes per session. These are preset recovery default time settings. If your device shuts off after 15 minutes of use, this is normal and this is not a battery issue. You can connect your device to out app to customize your session and increase the time if you wish. If this does not solve the problem, please reach out to our team at [email protected] and one of our agents would be happy to assist further!

  Answered 9 months ago by Hyperice

  
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Q: QuestionCan this be covered or partially covered under insurance with a dr. prescription.

Asked 1 year ago by Anonymous.

• A:Answer Hi there! This device is FSA/HSA approved, but it is not covered under a prescription because it is an over-the-counter product.

  Answered 1 year ago by Hyperice

  
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Q: QuestionDoes it work while sitting on an angled faux fur chair?

Asked 1 year ago by Mordecai90.

• A:Answer There should be no issues using this device on your chair! The heating element is only on the inside part of the wrap that makes contact with your back. As long as the heat is not directly touching the Faux Fur there should be no issue's with your chair. Also, just so you are aware, applying any additional pressure to the device by sitting in a chair will increase the feeling of the product being hotter. Please just start your session at level 1 heat and progress upwards if you are still comfortable.

  Answered 1 year ago by Hyperice

  
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Q: QuestionAny idea what Hz this vibrates at? What about the amplitude?

Asked 1 year ago by RachelMZ.

• A:Answer Hi there! Our Venom 2 line vibrates at 88HZ.

  Answered 1 year ago by Hyperice

  
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Q: QuestionCan you use this higher up for the middle of your back as well?

Asked 2 years ago by Jojo.

• A:Answer yea probably just up the where you can fit it under your arm pits

  Answered 2 years ago by RaM7Verified Purchase

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Q: QuestionHow do you clean venom 2 back

Asked 2 years ago by Bigdog.

• A:Answer To clean your Venom 2, you can use a damp cloth to wipe the device down and then use a dry cloth to dry it off. Please do not immerse the unit in water, and be sure to keep liquids away from unit.

  Answered 2 years ago by Hyperice

  
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Q: Questionwhat is the wattage (or volt / amperage) used to charge this unit?

Asked 2 years ago by Anonymous.

• A:Answer Hi there! The Venom 2 comes with and uses our 18V charger to charge its battery.

  Answered 2 years ago by Hyperice

  
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Q: QuestionThe heat doesnt stay constantly on., i have to wiggle around while wearing it to heat up, then the heat subsides again. its fully charged, im using the supplied charger, and i reset it several times. Is mine defective?

Asked 1 year ago by RobertH.

• A:Answer Sorry about the issue with your device! Please reach out to our team at [email protected] and one of our agents would be happy to troubleshoot and help!

  Answered 1 year ago by Hyperice

  
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