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Questions & Answers

Page Showing 1-20 of 24 questions
  • QuestionIs the Venom 2 Back approved for travel?

    • Answer Yes, the Venom 2 Back is TSA-approved for carry-on luggage.
    This question and answer was generated by AI based on customer and product data.
  • QuestionDoes the Venom 2 Back have Bluetooth capability?

    • Answer Yes, the Venom 2 Back has Bluetooth and can connect to the Hyperice App.
    This question and answer was generated by AI based on customer and product data.
  • QuestionHow does the heating technology in this device compare to a standard heating pad?

    • Answer This device uses HyperHeat technology, which heats up six times faster than a standard heating pad.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat is the battery life of the Venom 2 Back?

    • Answer The Venom 2 Back has a battery life of up to 2.5 hours.
    This question and answer was generated by AI based on customer and product data.
  • QuestionCan I customize the heat and vibration settings on the Venom 2 Back?

    • Answer Yes, the Venom 2 Back offers three levels of heat and three vibration patterns for customized relief.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat’s the waist line minimum and maximum

    Asked by Amelia.

    • Answer Hi there! There is no minimum size for the Venom 2 Back as the adjustable velcro wrap can wrap around itself and be attached anywhere on the device. The maximum waist size for the Venom 2 Back is 47 inches, although we do have an additional extender that will add 10 inches to the wrap if needed. Please just reach out to [email protected] to get an extender sent to you!

      Answered by Hyperice

  • QuestionHow long can I keep on charge? Does it do harm if left on charger?

    Asked by Pug.

    • Answer While it's not recommended or necessary to leave the product on the charger indefinitely, it should not cause any problems with the battery. Over-charging protections are put into all of our products as we account for them to be used in various types of facilities. The Venom 2 takes about 6 hours to charge completely if the battery is completely drained. This can also be checked on by looking at the battery indicator light next to the charging port when plugged in. When that light is a solid green color, then the device is fully charged.

      Answered by Hyperice

  • QuestionWould this be effective ifor a bulged disc?

    Asked by NatalieEsq.

    • Answer Our customers safety and health is our first priority. If you have specific questions or concerns about using your products, we highly encourage consulting your physician since he/she has the most knowledge on your personal health records and how our technology will work on your body.

      Answered by Hyperice

  • QuestionCan it be used on kneees

    Asked by Cookir.

    • Answer Our Venom 2 Back is designed specifically for the lower back region and may not fit well over your knee. We do sell our Venom 2 Leg option on our website that would be a better fit as it is designed for all the major muscle areas on the leg, including the knee.

      Answered by Hyperice

  • Questioncan i use this in the phils 220v?

    Asked by jinjin.

    • Answer Our Venom 2 Back charger does have a universal voltage range of 110-240V which will allow it to be used internationally with an adapter.

      Answered by Hyperice

  • QuestionWhen the device is fully charged, does the little green indicator turn solid green?

    Asked by Terry.

    • Answer Yes, our Venom 2 Back will show a full charge when the battery indicator light next to the charging port shows a solid green color. If you have any other questions regarding your device, please contact us at [email protected] and one of our agents would be happy to help!

      Answered by Hyperice

  • QuestionDoes the entire pad heat up?

    Asked by Jay.

    • Answer The total treatment surface area of the Venom 2 Back is 94 square inches, and will be focused solely on the pad that is in contact with your back.

      Answered by Hyperice

  • QuestionDoes this have a dual voltage charger that will work in Europe?

    Asked by Lolli.

    • Answer The Venom 2 Back will come with a wold voltage capable charger and additional adapters to make it fit in international outlets!

      Answered by Hyperice

  • QuestionCan this item wrap the thigh area for treatment

    Asked by PeteM.

    • Answer Not very easily.

      Answered by DJ32924

  • QuestionAre you able to lay down while wearing this? Or do you have to stay in a seated position?

    Asked by T.

    • Answer It works best when standing up. I was laying down on a mattress with it and didn't feel the effects as much when I was standing up with it on over my shirt.

      Answered by PalmtreeGuy

  • QuestionCan this be covered or partially covered under insurance with a dr. prescription.

    Asked by Anonymous.

    • Answer Hi there! This device is FSA/HSA approved, but it is not covered under a prescription because it is an over-the-counter product.

      Answered by Hyperice

  • QuestionDoes it work while sitting on an angled faux fur chair?

    Asked by Mordecai90.

    • Answer There should be no issues using this device on your chair! The heating element is only on the inside part of the wrap that makes contact with your back. As long as the heat is not directly touching the Faux Fur there should be no issue's with your chair. Also, just so you are aware, applying any additional pressure to the device by sitting in a chair will increase the feeling of the product being hotter. Please just start your session at level 1 heat and progress upwards if you are still comfortable.

      Answered by Hyperice

  • QuestionAny idea what Hz this vibrates at? What about the amplitude?

    Asked by RachelMZ.

    • Answer Hi there! Our Venom 2 line vibrates at 88HZ.

      Answered by Hyperice

  • QuestionCan you use this higher up for the middle of your back as well?

    Asked by Jojo.

    • Answer yea probably just up the where you can fit it under your arm pits

      Answered by RaM7

  • QuestionHow do you clean venom 2 back

    Asked by Bigdog.

    • Answer To clean your Venom 2, you can use a damp cloth to wipe the device down and then use a dry cloth to dry it off. Please do not immerse the unit in water, and be sure to keep liquids away from unit.

      Answered by Hyperice