Questions & Answers

Q: QuestionMy dryer keeps showing the "empty water reservoir indicator" but it doesn't collect any water in it since the drain hose is connected. Now the dryer stops every two minutes. What can I do?

Asked 1 year ago by Joel.

• A:Answer I know this is late but this happened to me as well and it was because there was a kink in the drain hose. Once I fixed the hose and removed the kink it was working fine

  Answered 2 months ago by barajaa0606Verified Purchase

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Q: QuestionWhat power cord do I need to buy for this unit. The specs say it doesn’t come with one.

Asked 1 year ago by Anonymous.

Q: QuestionCan we use dryer sheets please? (eg. Bounce, Gain, Downy, Snuggle, etc.) Thank you.

Asked 1 year ago by Snuggles.

• A:Answer Yes

  Answered 1 year ago by GaryAVerified Purchase

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Q: QuestionDoes it really not come with an electrical cord? If not, how do you find the right cord and get it wired??

Asked 2 years ago by Emily.

• A:Answer Yes, it does not, because there are few types of outlets; three and four prongs. If you are replacing your electrical dryer you should look which one you have; take a picture of it. If you don’t then you should remove it from the old dryer or buy the one that complies with the latest electrical code. You can have an electrician to install both; outlet and the cord. If you want to buy it yourself, go to the near Best Buy, Home Depot or electrical store, show them a picture you took. They will sell you the cord. I, unfortunately got rid of my old electrical dryer before realizing that I should remove the cord first, so I had to buy it in Best Buy store.

  Answered 2 years ago by RichardSHappyCustomerVerified Purchase

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Q: QuestionI see that in the specs it has a "heat vent" listed on the back, does that mean its blowing all that hot air into the area?

Asked 2 years ago by Jacob.

• A:Answer No, it recycles the air inside. It works great for a non vented dryer.

  Answered 1 year ago by RuthBVerified Purchase

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Q: QuestionCan I stack this on top of any washer? or does it HAVE to be on item# NS-FWM27W1. I need to get a bigger washer than 2.7 cu ft

Asked 2 years ago by James.

• A:Answer Yes you can, you just need the mounting plate to make sure it is secure

  Answered 1 year ago by KenyonVerified Purchase

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Q: QuestionDoes Insignia make a vented dryer compatable for stacking with their 2.7cf washer? If not, what other brand may be compatable for that purpose?

Asked 3 years ago by VentedDryerQuestion.

• A:Answer Check with best buy for this answer

  Answered 1 year ago by GaryAVerified Purchase

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Q: QuestionIs the compatable stacking kit NS-FWM27W1 automatically included when I purchase this Insigna stackable dryer & compatible washer? Or do I have to order the stacking kit separately?

Asked 3 years ago by SueT.

• A:Answer Hi sue, Yes, the stacking kit is included. Insignia Products Lisa https://insigniaproducts.com

  Answered 3 years ago by InsigniaCustomerSupport

  
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Q: QuestionIt says they are stackable. Does Best Buy have the kit to connect them together like other stackable washer dryers?

Asked 3 years ago by Matt.

• A:Answer Yes harware is included tech will asseble the same.

  Answered 3 years ago by AngelR

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Q: QuestionIs there an option to install with a drain hose to allow for continuous draining of the water reservoir and avoid the need to remove the reservoir to empty it on a regular basis?

Asked 3 years ago by Chris.

• A:Answer Yes there is a black tube on the back that you can run into your drain spout

  Answered 1 year ago by KenyonVerified Purchase

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Q: QuestionWhy does this dryer open the wrong way for stacking? Are there any plans to fix this (or make the door reversible) in future versions?

Asked 3 years ago by sjp10.

• A:Answer The door is not reversible.

  Answered 3 years ago by InsigniaCustomerSupport

  
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Q: QuestionDoes the washer plug into dryer? Does dryer run 240v for both appliances when stacked?

Asked 4 years ago by Cafe.

• A:Answer An individual branch (or separate) circuit serving only your dryer is recommended. The dryers require a 240 volt, 60Hz AC approved electrical service. A 30-ampere fuse or circuit breaker on both sides of the line is required.

  Answered 4 years ago by InsigniaCustomerSupport

  
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Q: Questionis this a 3 wire cord to be used standard 3 wire 220v 30 amp?

Asked 4 years ago by dale.

• A:Answer The power cord is not included, you can use a three-prong or four-prong cable.

  Answered 4 years ago by InsigniaCustomerSupport

  
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Q: QuestionI bought this dryer everything been plugged in once I turn the dryer on and select a function push start the dryer doesn't cycle the minutes are counting down but the dryer is not doing anything its not cycling is there something that im not doing right?

Asked 4 years ago by Anonymous.

• A:Answer See if anything is crimped in the back —one of the cords maybe. That’s what happened to me and it kept shutting off after five minutes. Geek Squad came here and straightened it out and it’s worked perfectly since then.

  Answered 3 years ago by Bella329Verified Purchase

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Q: QuestionI am replacing an old Eurotech dryer in a condo i own. It was stacked on top of a matching Eurotech washer. Will it fit directly on top of the washer? I will include pictures and dimensions.

Asked 4 years ago by Jerry.

• A:Answer You can stack this unit on the matching washer Model: NS-FWM27W1

  Answered 4 years ago by InsigniaCustomerSupport

  
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Q: QuestionAre the doors right or left opening? Can they be reversed?

Asked 4 years ago by Maggie.

• A:Answer The door cannot be reversed. https://pisces.bbystatic.com/image2/BestBuy_US/images/products/6409/6409016cv17d.jpg

  Answered 4 years ago by InsigniaCustomerSupport

  
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Q: QuestionIs there a scheduled release date for this yet?

Asked 4 years ago by Anonymous.

• A:Answer I have one so I guess it’s been released. They were just on backorder.

  Answered 3 years ago by Bella329Verified Purchase

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Q: QuestionQuand cette item sera disponible zip code 33025

Asked 4 years ago by Lumina.

Q: QuestionWhat is the actual temperature the inside reaches?

Asked 2 years ago by Anonymous.

• A:Answer Warm enough to dry my cloths and leave no wrinkles!

  Answered 1 year ago by GaryAVerified Purchase

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