Questions & Answers

Q: QuestionAre there multiple audio modes available on this soundbar?

• A:Answer Yes, there are four audio modes: Music, Movie, News, and Night.

Q: QuestionDoes this soundbar support Dolby Atmos technology?

• A:Answer Yes, this soundbar supports Dolby Atmos for a multidimensional experience.

Q: QuestionDoes this soundbar enhance dialogue clarity?

• A:Answer Yes, enhanced dialogue clarity advances audio separation.

Q: QuestionDoes this soundbar come with rear speakers?

• A:Answer Yes, this soundbar system features dedicated rear speakers.

Q: QuestionCan I customize the sound using this soundbar?

• A:Answer Yes, you can customize the sound with adjustable bass and treble levels.

Q: QuestionCan I mount this soundbar on the wall?

• A:Answer Yes, you can mount this soundbar on the wall because wall mounts are included.

Q: QuestionMy satellite speakers will not pair, automatically or manually. The bass speaker did connect as soon as it was plugged in. What's the problem here?

Asked 4 months ago by Dan.

• A:Answer Try to re-pair all the speakers at the same time. I had a similar issue where the subwoofer and one satellite speaker would not pair. I chatted with insignia support and they wanted me to exchange the unit. However, I got everything to work just fine by pressing the pair button on ALL speakers (SUB, SURR and SURL) then pressing and holding the source botton on the sound bar until the display showed 'Paring'. Basically if seems that if any one speaker has paired it blocks the pairing of any other speakers.

  Answered 3 months ago by AnonymousVerified Purchase

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Q: Questioncan rear speakers volume be adjusted?

Asked 3 months ago by Bill.

• A:Answer The Surround setting on the remote lets you increase the volume on the rear speakers relative to the front.

  Answered 2 months ago by ThatGuyVerified Purchase

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Q: QuestionDo the rear speakers have to be plugged into an outlet? Are they also connected to each other as well?

Asked 5 months ago by pokerman78.

• A:Answer Hello, all the Insignia speakers do need to be plugged in, as they will immediately pair with each other. First you plug in all (4) speakers so they can pair with each other through your Bluetooth wi-fi, then you install the included HDMI Cable to your HDMI Arch input on your TV and the Soundbar. Very easy setup. Hope this helps.

  Answered 5 months ago by Senniebum1Verified Purchase

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Q: QuestionIs there a way to turn off energy star setting? Whenever there's a quiet part in the audio, the sound cuts off - when sound is detected again, it powers back up. But this turns off with just 1/4 second of silence.

Asked 3 months ago by RichardD.

• A:Answer After having the same issue, my solution was to change my soundbar input and then change the audio type within my tvs settings from auto to stereo (Roku tv). Im sure most tvs have similar settings so it might be worth giving these a shot.

  Answered 3 months ago by EasedcookieVerified Purchase

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Q: QuestionCan this be connected to a fire stick?

Asked 4 months ago by Anonymous.

• A:Answer You would need the Fire Stick plugged into the TV and then you can either go from the TVs HDMI (ARM/ eARC) port/ Optical/ or Aux ports to the soundbar. To get that full Dolby Atmos effect you want to use HDMI.

  Answered 4 months ago by JustThatOneGuyVerified Purchase

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Q: QuestionWhat stands work with the rear speakers?

Asked 5 months ago by Tee86.

• A:Answer I actually bought the Insignia brand speaker stands for $50 and was pleasantly surprised by the variety of mounting hardware; with these speakers you have to use the included flat base and the adhesive pad and glue them to the top of the speaker stands. Seems to be working fine so far though it is not in my mind an optimal solution.

  Answered 4 months ago by PaulVVerified Purchase

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Q: QuestionHow many watts?

Asked 6 days ago by JamesB.

• A:Answer Hello James, thank you for your question. This soundbar system does not list a total wattage output in its specifications. Insignia designs this model to deliver strong, room‑filling performance through its 5.1.2‑channel setup with a wireless subwoofer and rear speakers. Sudeep | Insignia

  Answered 5 days ago by InsigniaCustomerSupport

  
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Q: QuestionI can not get my remote to work just purchased my system on 3/28

Asked 6 days ago by REMOTECONTROL.

• A:Answer Hello, and thank you for the question. We’re sorry to hear your remote isn’t working with your new Insignia 5.1.2 Channel Home Theater System. Please contact our support team at 877‑467‑4289 or [email protected] for further assistance. We appreciate your purchase and are here to help get everything working smoothly. Poojitha | Insignia

  Answered 5 days ago by InsigniaCustomerSupport

  
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Q: QuestionWhat rear speakers can one purchase where the sound level is loud enough to hear and will interface with the Bluetooth from Insignia 5.1.2 Channel home theater

Asked 1 week ago by Bill.

• A:Answer Hello Bill! Thank you for your question. The Insignia 5.1.2 Channel Home Theater Sound bar already includes its own wireless rear speakers, and we offer a wide variety of other rear‑speaker options at Best Buy. To get the best recommendation for your setup, you can contact the Best Buy sales team at 1‑888‑237‑8289, they’ll review the available models and help you choose the option that works best for your needs. Darshan | Insignia

  Answered 1 week ago by InsigniaCustomerSupport

  
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Q: QuestionIf the remote and HDMI cable are missing when i open the box, what do i do ?

Asked 2 weeks ago by Sam.

• A:Answer Hello Sam! Thank you for your question. The Insignia 5.1.2 Channel Home Theater Sound bar does include a remote and an HDMI cable with your purchase. Since you didn’t receive them in the box, you can contact Best Buy at 1‑888‑237‑8289 and their support team will be able to check your order and help you out. Darshan | Insignia

  Answered 2 weeks ago by InsigniaCustomerSupport

  
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Q: QuestionIs there a way to turn off the LED display that usually will state the output or the TV mode?

Asked 2 months ago by Zberm.

• A:Answer No. This thing is garbage

  Answered 1 month ago by TonyVerified Purchase

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Q: QuestionIs it possible to increase the value of the dialogue and reduce the volume of the background?

Asked 2 months ago by stamp.

• A:Answer Set the Dolby surround level to low, adjust the treble up to +1 or +2.

  Answered 1 month ago by BestbuyloverVerified Purchase

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Q: QuestionI have a insinga F30 series Amazons Fire smart tv will this work it

Asked 2 months ago by Anonymous.

• A:Answer Hello, thank you for your question. Yes, the Insignia™ 5.1.2 Channel Home Theater Soundbar with Wireless Subwoofer and Rear Speakers is fully compatible with your Insignia F30 Series Amazon Fire Smart TV. You can connect it using HDMI ARC, which is the recommended method for the best audio quality and full Dolby Atmos/DTS:X support. If your TV does not have ARC enabled, you can also use optical audio or Bluetooth, though Bluetooth will not support surround formats. If you have any other product questions, feel free to reach out to us at 1‑877‑467‑4289. We will be happy to help you. Sudeep | Insignia

  Answered 1 month ago by InsigniaCustomerSupport

  
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