Questions & Answers

Q: QuestionI bought this stylus to work with my work iPad. It worked fine for weeks then one day stopped working. It is fully charged I have a lifeproof case on the iPad so my first thought is that got dirty but I cleaned it and it still won’t work like it used to.

Asked 2 months ago by Chris.

Q: QuestionIs this pen compatible with the 7th gen iPad?

Asked 2 months ago by Oni.

• A:Answer Works on mine with software that support a stylus

  Answered 2 months ago by DaveKVerified Purchase

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Q: QuestionWell this work with an iPad 8th generation? It says it's compatible with normal iPad models but it doesn't list them under the specifications unless I overlooked it.

Asked 3 months ago by Zack.

Q: QuestionDoes this work with the apple iPad 11 inch A16 2025 release?

Asked 3 months ago by CJ.

• A:Answer No, I just bought one for the A16 and it does not connect.

  Answered 4 days ago by SirMikeVerified Purchase

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Q: QuestionDoes it work for the Ipad 10.2 9th generation

Asked 4 months ago by Angie.

• A:Answer We're happy to confirm that the Insignia™ Active Stylus is compatible with the iPad 10.2" (9th Generation, 2021). This stylus is designed to work seamlessly with a wide range of iPad models, including yours, offering smooth performance for writing, drawing, and navigation. Patricia | Insignia Support

  Answered 4 months ago by InsigniaCustomerSupport

  
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Q: QuestionIs it compatible for an ipad air 11inch m3?

Asked 5 months ago by Geb.

• A:Answer Yes

  Answered 4 months ago by MarcellaWVerified Purchase

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Q: QuestionHow do I file a warranty claim for insignia ipad pencil? It stopped working after the first use.

Asked 5 months ago by Moha.

• A:Answer Thank you for your inquiry! To file a warranty claim for your Insignia™ Active Stylus for iPad purchased from Best Buy, start by locating your proof of purchase, such as a receipt or order confirmation. This is essential for verifying your warranty eligibility. Insignia products typically come with a one-year limited warranty that covers manufacturing defects and issues related to workmanship. You can reach them by phone at 1-877-467-4289, available from 8 a.m. to 9 p.m. Central Time.

  Answered 5 months ago by InsigniaCustomerSupport

  
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Q: QuestionHow to connect to ipad 11gen? I will Dubble tap is on but How to used in ipad

Asked 6 months ago by Um.

• A:Answer Thank you for your inquiry! To connect your Insignia™ Active Stylus to your iPad 11th generation, start by ensuring compatibility between the stylus and your iPad. Fully charge the stylus using the included USB-C cable, and check the LED indicator for the charging status. Next, go to the Settings app on your iPad and enable Bluetooth. Activate the stylus by double-tapping the power button, which should light up the LED indicator. In the Bluetooth settings on your iPad, find the stylus under available devices and tap to pair it. Finally, open a note-taking or drawing app to test the connection and ensure the stylus is working correctly. Keith | Insignia Support

  Answered 6 months ago by InsigniaCustomerSupport

  
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Q: QuestionDoes this pen support palm rejection?

Asked 6 months ago by NoteTaker.

• A:Answer Hello NoteTaker! Thank you for your interest in our Insignia™ Active Stylus for iPad, iPad Pro, iPad Air, and iPad mini. We're delighted to assist you. Regarding your inquiry, yes, the Insignia™ Active Stylus supports palm rejection. This feature allows you to rest your hand on the screen while using the stylus without causing any unintended marks or actions. It's designed to provide a smooth and natural writing experience, making it ideal for note-taking and drawing. If you have any further questions or need additional assistance, feel free to reach out. Enjoy your creative endeavors! - Emman | Insignia Products

  Answered 6 months ago by InsigniaCustomerSupport

  
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Q: QuestionWill this stylus work with a iPad 6?

Asked 7 months ago by DanH.

• A:Answer Hi there. Yes, the Insignia™ Active Stylus is compatible with the iPad 6. This stylus works with various iPad models, including the iPad, iPad Pro, iPad Air, and iPad mini released since 2018. If you have any questions or need further assistance, please don't hesitate to reach out. Ivy | Insignia Support

  Answered 7 months ago by InsigniaCustomerSupport

  
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Q: QuestionDoes it have a warranty?

Asked 8 months ago by Mel.

• A:Answer Thank you for your question, Mel! Yes, the Insignia™ Active Stylus for iPad, iPad Pro, iPad Air, and iPad mini comes with a 1-year limited warranty. If you have any other questions or need further assistance, feel free to reach out. Enjoy using your new stylus! - Shiela | Insignia Support

  Answered 8 months ago by InsigniaCustomerSupport

  
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Q: Questionis this pen compatible with A2 A1566 old apple ipad?

Asked 9 months ago by bb.

• A:Answer The Insignia™ Active Stylus is designed to work with iPads released in 2018 or later. Unfortunately, it is not compatible with the iPad Air 2 (model A1566), which was released in 2014. Patricia | Insignia Support

  Answered 9 months ago by InsigniaCustomerSupport

  
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Q: QuestionI am a photographer and use Lightroom and Photoshop every day. Can I use the stylus for these apps?

Asked 9 months ago by Dave.

• A:Answer Yes, you can use the Insignia™ Active Stylus for iPad, iPad Pro, iPad Air, and iPad mini with Lightroom and Photoshop. This stylus is designed to provide precise control, allowing you to target individual pixels and adjust line thickness by tilting, which is great for detailed photo editing and drawing. If you have any other questions or need further assistance, feel free to ask! -Ed | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285

  Answered 9 months ago by InsigniaCustomerSupport

  
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Q: QuestionIs this pen compatible with Ipad 9th generation?

Asked 9 months ago by Chango.

• A:Answer Yes

  Answered 9 months ago by DavidHVerified Purchase

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Q: Questiondoes the led light stay on while you're using the pencil?

Asked 10 months ago by d.

• A:Answer Yes

  Answered 10 months ago by user817610

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Q: QuestionIs this compatible with the iPad Air 2024?

Asked 10 months ago by User.

• A:Answer Si!

  Answered 7 months ago by HeidySVerified Purchase

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Q: Questionis this compatible with the new ipad mini A17pro?

Asked 10 months ago by Mel.

• A:Answer Yes, it works great with it!

  Answered 9 months ago by AnnaVerified Purchase

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Q: QuestionDoes it work on iphones?

Asked 10 months ago by Anonymous.

• A:Answer No

  Answered 8 months ago by MarieVerified Purchase

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Q: QuestionI got the insignia ns-t53A1Ew24 I can not make it work the white light is on I double tap both ends nothing happens, I’m trying to use it on my new iPad.

Asked 11 months ago by JJfromCW.

• A:Answer All I know is you need to make sure your new IPad is on te list of compatible devices. Mine worked fine. No issues

  Answered 10 months ago by SaffireVerified Purchase

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