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Page Showing 1-20 of 58 questions
  • QuestionHow long does the battery last?

    Asked by Eric.

    • Answer I have had it for a month and the battery it came with has still lasted. I used it about 12 hrs a day for school. Sometimes I even forget to turn it off at night. I still haven't had to replace the AAA battery.

      Answered by AAA1993

  • QuestionI DONT REMEMBER HOW TO CONNECT MY INSIGNIA MOUSE MODEL # NS-PNM3B8BK TO MY IPAD 6

    Asked by NEGRA.

    • Answer You go to settings, turn on assistive touch, mouse does not show as Bluetooth device, in settings!

      Answered by Gadgets

  • QuestionHow can I make the side Foward/Backwards button work on MacBook? Cannot find it in settings

    Asked by Felipe.

    • Answer Unfortunately, these buttons are not supported using Mac OS.

      Answered by InsigniaCustomerSupport

  • QuestionWill this work with a Google chromebook?

    Asked by Anonymous.

    • Answer Yes! It will work with any computer that has Bluetooth as does almost all computers including Chromebooks, Linux, Mac and Windows PC's. But... you may need to have a wired mouse or touch screen to help install. It's a great mouse for the money.

      Answered by MoeB

  • QuestionDoes this mouse work with a MacBook Air M1

    Asked by J.

    • Answer I use it with my M1 Air, works great.

      Answered by Dans

  • Questionwill it work with Mac Pro book

    Asked by Maddie.

    • Answer The mouse should work as long as Bluetooth is active on your Mac Book Pro.

      Answered by ccm2000

  • Questionwill this work with a smart tv?

    Asked by irish.

    • Answer Yes, it works with any bluetooth enabled TV. (And it even works with my Amazon Fire Stick)

      Answered by B001

  • QuestionWhat type of batteries does it use?

    Asked by Lal.

    • Answer One non- rechargeable AA(included), just like it says if you open the Specifications pull-down

      Answered by Mentat

  • QuestionWill this work with a Surface Pro?

    Asked by KinderTeacher4Life.

    • Answer Yep. I've got one for my surface pro 6. It works great, no connection delays either.

      Answered by Jenny867

  • Questionhi...…..I am not able to connect my mouse to my laptop. please assist

    Asked by sandy.

    • Answer When you're at the point to click 'Add Bluetooth Device'''Mouse, Keyboard' etc., try turning on the mouse right after clicking. It seems to go into pairing mode when turned on. If it doesn't find it within 20 seconds, push the little blue button on the underside of the mouse for 3 seconds, and that should do it. Of course make sure Bluetooth is turned on in the laptop. If still no go, perform troubleshooting on Bluetooth. Also, If you go to Device Manager and expand Bluetooth to view drivers, you should have a minimum of 4 drivers, and most likely more. If you have less than 4, go to the Manufacturers support website and download them. Last thought is that if you can pair a keyboard or speakers, etc. but not this mouse, mouse is bad, return for another. Actually, my last thought should have been the first sentence. Good luck Sandy.

      Answered by bill

  • QuestionHow do I connect it to my phone on iOS 17.1.1?

    Asked by Anonymous.

    • Answer Hi there, Sadly ,this is Compatible with most Windows and Mac computers. Insignia Support Shella https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285

      Answered by InsigniaCustomerSupport

  • QuestionTwo questions, 1, Is there a way to take the mouse apart to clean the mouse? and 2, Is there a scroll wheel button?

    Asked by Daniel.

    • Answer Hi Daniel, It is not advisable to disassemble the mouse because it might not work again. However, you can clean the mouse by wiping it using a damp, lint-free cloth. Yes, there is a scrolling wheel which is located at the top of the mouse. For more questions and product support you may contact our customer service at 1 (877) 467-4289 Daily 8am - 9pm CT. Chelsea Insignia Support http://www.insigniaproducts.com/

      Answered by InsigniaCustomerSupport

  • QuestionCan't remove this mouse from my computer.

    Asked by Sam.

    • Answer its a bluetooth mouse so you have to unpair it from your computer by the bluetooth settings.

      Answered by akzero

  • QuestionIs there a way to check what the current DPI setting is? Sometimes the mouse seems too sensitive..

    Asked by cptgunther.

    • Answer Hello Cptgunther, • Press the DPI button to toggle between 800, 1200, or 1600 DPI. The LED blinks when you switch the sensitivity: • You may also be able to adjust your mouse sensitivity with your computer’s settings. See your operating system’s instructions for more information. Insignia Support, Merjorie www.insigniaproducts.com/support

      Answered by InsigniaCustomerSupport

  • Questiondoes it work without a pad? thanks, bob

    Asked by bneal22153.

    • Answer if you are referring to a mouse pad yes it works fine without one.

      Answered by akzero

  • QuestionWhy does my battery frequently go dead? Thought it was supposed to automatically shut down when not in use

    Asked by skeptikal.

    • Answer it still has an on and off switch that you have to toggle when not using or it will use battery.

      Answered by akzero

  • QuestionWill this mouse connects to multiple laptops same time? if yes, how to swap from on laptop to another?

    Asked by Anil.

    • Answer Un-pair your mouse to use it with a different device. Windows: 1 Click the Bluetooth icon on your task bar. 2 Click Show Bluetooth Devices. 3 Right-click Insignia Bluetooth Mouse. 4 Click Remove Device to un-pair the mouse. Mac: 1 Open System Preferences, then click Bluetooth. 2 Click the – in the lower-left corner. 3 When it asks Are you sure you want to remove this device?, click Remove.

      Answered by InsigniaCustomerSupport

  • Questionwill this mouse work with windows 11?

    Asked by Anonymous.

    • Answer i sure hope so, if not Microsoft has some issues but yes.

      Answered by akzero

  • QuestionDoes the scroll wheel also do left and right scroll?

    Asked by kaizdaguy.

    • Answer No it doesn't

      Answered by jcms666

  • QuestionIs this mouse a true Bluetooth mouse or does it have a USB receiver connection

    Asked by Anonymous.

    • Answer This Bluetooth mouse wirelessly connects to your computer with Bluetooth. This mouse connects to your computer without using wires or taking up a USB port.

      Answered by InsigniaCustomerSupport