A:AnswerHi there. At this time, we currently offer the Insignia™ Portable Ice Maker with Auto Shut-Off, which produces bullet-shaped ice cubes in two size options. It is designed for efficient ice production, typically delivering a batch every 6 to 13 minutes. Please note that this model does not produce crushed ice or ice chips. If you require that specific type of ice, a different machine designed for that purpose would be necessary. If you have any questions or need further assistance, please don't hesitate to reach out. Ivy | Insignia Support
A:AnswerHi Carolyn, thank you for reaching out. Unfortunately, we do not have any extra trays available for order at this time. You may want to consider purchasing a compatible replacement tray from another retailer. Thank you for your understanding. If you have any further questions, please feel free to ask! - Carl | Insignia Support
A:AnswerThank you for your inquiry! Insignia™ Portable Ice Makers typically use plastic and aluminum components rather than copper or stainless steel for several reasons. Firstly, plastic and aluminum are more affordable materials, which helps keep the overall cost of the ice maker lower. Additionally, these materials are lighter, making the ice maker more portable and easier to handle. While stainless steel is highly resistant to corrosion, aluminum also offers good resistance, and plastic components avoid corrosion altogether. Furthermore, plastic and aluminum are easier to mold and shape during manufacturing, allowing for more versatile designs. If you're looking for an ice maker with more durable materials like stainless steel, there are other brands and models available that might better suit your needs. Keith | Insignia Support
A:AnswerCheck water level. The light may not come on but check the level. Also, I had reviews that distilled water should be used. I cant find it in instructions but that is what I use because there wont be any chemical or rmineral build up.
A:AnswerYou have to make sure you have it in a room and a spot where the room isn't too hot. Other than that, it's possible the cooling system is malfunctioning.
A:AnswerHello Alexa, thank you for notifying us of the issue with your Insignia™ Portable Ice Maker with Auto Shut-Off not producing ice. We recommend checking the room temperature and water temperature, as they may be outside of the optimal range. The room temperature should be between 50°F and 105°F, while the water temperature should be between 45°F and 90°F for optimal ice production. If the problem continues, please feel free to reach out to our customer service team for further assistance. Patricia | Insignia Support https://www.bestbuy.com/site/insignia-portable-ice-maker-with-auto-shut-off-silver/6331583.p?skuId=6331583
A:AnswerIt makes 9 cubes at a time until the tray is full or out of water. Are you saying it will make that 9 cubes and that's all? If that's the case, it needs to be fixed. Make sure the water is full. There is a 'MAX' line and you can see it when the tray is removed. It's not easy to see the word MAX but it there and if you have enough light, it'll show.
A:AnswerMost of the problems is when the ventilation is covered. Try to let the ventilation open and also dont turn it upside down to clean or so. It may get the refigeration liquid damaged or if you do let it rest for 12 hours before you use
A:AnswerI wouldn't, because of the oil produced by the coffee. You'd likely never get that out of the plastic tubing that refills the tank. But then, I don't drink coffee so what do I know?
