Questions & Answers

Q: QuestionWhat kind of odors does this filter remove?

• A:Answer The layer of active carbon removes odors from chemicals like ammonia, formaldehyde and nicotine.

Q: QuestionWhat does HEPA stand for in this filter?

• A:Answer HEPA stands for "high efficiency particulate air" and removes particles as small as .3 microns such as dust, pollen and smoke.

Q: QuestionHow long does this Insignia filter last?

• A:Answer Depending on your air quality, the filter can last 2,000 hours.

Q: QuestionDoes this filter help with irritants in the air?

• A:Answer Yes, this filter captures 99.97% of particle pollution in the air, removing irritants and improving visibility.

Q: QuestionWHY ARE THESE REPLACEMENT FILTERS ALWAYS SOLD OUT. I NEVER SEE THEM ON HERE!!! YOU SELL THE UNITS JUST FINE BUT THE FILTERS ARE ALWAYS OUT OF STOCK!!! MAKE MORE SELL MORE MAKE MORE MONEY. SIMPLE AS 123.THIS IS TOTALLY EXTREMELY HIGHLY AGGRAVATING.......

Asked 2 years ago by Anonymous.

• A:Answer I am experiencing the SAME issue. We have no way to use the purifier because we cant find a replacement filter any where. I dont know whether to be more angry with Insignia or Best Buy. Im definitely leaving reviews all over the place though.

  Answered 2 years ago by Dontbuythisproduct

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Q: QuestionWHEN WILL THE FILTER BE IN STOCK??

Asked 2 years ago by Anonymous.

• A:Answer I just received these filters and there is a terrible smell like burning plastic.

  Answered 2 years ago by KathleenPVerified Purchase

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Q: QuestionWhen will this be back in stock? I only just purchased this purifier back in August and now it seems I cannot use it? I paid $200+ and need an answer.

Asked 2 years ago by Anonymous.

• A:Answer I can't find replacement filters from any source. Beware the measurements shown in the Best buy website are incorrect. The original filter is 11.75 inches high and 8.9 inches in diameter. Instead you can clean your"disposable" HEPA filters. Several YouTube videos describe various methods for cleaning the filters. Your mileage may vary. https://youtu.be/-zxFjfRmAgc https://youtu.be/r79yi2u4YQA

  Answered 2 years ago by customer

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Q: QuestionWhat other filter models are equivalent to this so i can actuallly use the air purifier best bbuy sold me when the replacement are unavailable with no updates on when they will be back in stock.

Asked 2 years ago by Jenn.

• A:Answer I can't find replacement filters from any source. Beware the measurements shown in the Best buy website are incorrect. The original filter is 11.75 inches high and 8.9 inches in diameter. Instead you can clean your"disposable" HEPA filters. Several YouTube videos describe various methods for cleaning the filters. Your mileage may vary. https://youtu.be/-zxFjfRmAgc https://youtu.be/r79yi2u4YQA

  Answered 2 years ago by customer

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Q: QuestionWhen will this be back in stock?

Asked 2 years ago by Markus.

• A:Answer I can't find replacement filters from any source. Beware the measurements shown in the Best buy website are incorrect. The original filter is 11.75 inches high and 8.9 inches in diameter. Instead you can clean your"disposable" HEPA filters. Several YouTube videos describe various methods for cleaning the filters. Your mileage may vary. https://youtu.be/-zxFjfRmAgc https://youtu.be/r79yi2u4YQA

  Answered 2 years ago by customer

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Q: QuestionWhen will this product be available?

Asked 5 months ago by terry.

Q: QuestionOne Web site says this filter is washable. Is this correct?

Asked 2 years ago by curious.

• A:Answer Im not aware that this air filter is washable, so Nope!

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionWhy is my air purifier creating more dust? I took the filter out and its covered with dust, however the change filter light did not go on.

Asked 2 years ago by Campfairy.

• A:Answer My filter didn't even look real dirty when I took it out and put a new one in at 6 months. Maybe you need more than one or a larger one.

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionI bought two units last July and I’ve not been able to find replacement filters yet. If filters are not being made anymore then you have sold me these units under false pretenses and I will demand my money back. When will you have the filters?

Asked 2 years ago by MedicallyNeededDevice.

• A:Answer I just received these filters and there is a burning plastic smell coming from them.

  Answered 2 years ago by KathleenPVerified Purchase

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Q: QuestionHow to I know when it’s time to change the filter?

Asked 3 years ago by Marco.

• A:Answer The red light will come on.

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionLove this Air purifier, but why did filter go from $40 to $60???

Asked 3 months ago by brotheruser.

• A:Answer Because it does it work

  Answered 1 month ago by AshviniRVerified Purchase

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Q: QuestionWhat grade is this filter? Is it a medical grade hepa filter?

Asked 3 years ago by bunnybreath.

• A:Answer Hi there, This product is a dual layer. This HEPA and activated carbon filter captures 99.97% of particles as small as .3 microns. Dina | Insignia Support | https://www.insigniaproducts.com/contact-us

  Answered 3 years ago by InsigniaCustomerSupport

  
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