Questions & Answers

Q: QuestionWhat is the maximum video resolution supported by this adapter?

• A:Answer The adapter supports a maximum video resolution of up to 4K at 30Hz.

Q: QuestionWhy is this adapter designed in white?

• A:Answer The white color of the adapter is intended to match your other accessories.

Q: QuestionHow does this adapter improve my connectivity options?

• A:Answer This adapter adds an extra HDMI port, a USB-A port, and another USB-C port to your device.

Q: QuestionIs this adapter easy to transport?

• A:Answer Yes, the adapter has a compact design with a short 2-inch cable, making it easy to store and carry.

Q: QuestionWhat operating systems is this USB-C adapter compatible with?

• A:Answer This adapter is compatible with Windows 10, MacOS and Chrome OS systems.

Q: QuestionI saw on the Insignia product page that HDMI is 4k @ 60Hz but the manual says 30Hz only. Which one is it?

Asked 4 years ago by wp2000.

• A:Answer Only got 30hz when plugged up to my Samsung TV.

  Answered 4 years ago by JonseyboyVerified Purchase

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Q: QuestionIs this adapter compatible with the 2020 MacBook Pro with M1 chip?

Asked 4 years ago by Chloe.

• A:Answer Yes, I use it with my M1 MacBook I just got!

  Answered 4 years ago by AJ557

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Q: QuestionWill this adapter work to connect a laptop with a projector?

Asked 10 months ago by Projector.

• A:Answer Thank you for your question about the Insignia™ USB-C to HDMI Multiport Adapter. We understand how important it is to ensure your devices work seamlessly together. This adapter is designed to connect USB-C devices to HDMI-enabled displays, including projectors. To ensure compatibility, please check that your laptop supports USB-C connections and that your projector has an HDMI input. If you need further assistance or have any concerns, feel free to reach out. We're here to help and ensure you have a smooth experience with your setup. Rolf | Insignia Support https://www.bestbuy.com/site/insignia-usb-c-to-hdmi-multiport-adapter-white/6424884.p?skuId=6424884

  Answered 10 months ago by InsigniaCustomerSupport

  
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Q: QuestionHas anyone tried this on a 11-inch iPad Pro 3rd generation and at what image quality does it project at?

Asked 3 years ago by Zack.

• A:Answer Essentially the ipad pro 11 inch is a 1440p screen resolution but fitted into the unique aspect ratio of the ipad 11. Mary II Insignia Customer Support

  Answered 3 years ago by InsigniaCustomerSupport

  
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Q: QuestionIs this device compatible with a Nintendo switch lite?

Asked 3 years ago by Bread.

• A:Answer No, this adapter does not work with your device.

  Answered 3 years ago by InsigniaCustomerSupport

  
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Q: QuestionIs the product compatible with my Samsung A 11?

Asked 4 years ago by SamungA11.

• A:Answer This adapter is compatible with Windows 10, MacOS and Chrome OS.

  Answered 4 years ago by InsigniaCustomerSupport

  
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Q: QuestionWill this work with a samsung S21 ultra?

Asked 4 years ago by nate.

• A:Answer Yes I have the Galaxy Z Fold 2 and my wife has the Note 20 Ultra and it works wonderful. As long as you have a ubc type charging port and your phone is newer it will work. It will work on some older phones just depends on how old the phone is and if the phone allows it.

  Answered 4 years ago by rsuttonVerified Purchase

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Q: QuestionCan I use this to connect my iPad to my windows PC to use the iPad as a second monitor?

Asked 3 weeks ago by Bdette.

Q: QuestionCan this be used on an iPad mini A17

Asked 4 months ago by Anonymous.

Q: QuestionWill this product allow me to see and control the screen of my Samsung Galaxy A10e phone on my laptop?

Asked 7 months ago by CPM.

• A:Answer Hi CPM, Thank you for reaching out and sharing your feedback about the Insignia™ USB-C to HDMI Multiport Adapter. We're happy to assist with your question! The Insignia™ USB-C to HDMI Multiport Adapter allows you to connect your Samsung Galaxy A10e to an HDMI-enabled display, such as a TV or monitor, for viewing content on a larger screen. However, it does not support screen control or mirroring directly to a laptop. For screen control, you might need additional software or a different type of adapter that supports such functionality. If you have any further questions or need assistance, feel free to reach out to our customer support team. - Emman | Insignia Products

  Answered 7 months ago by InsigniaCustomerSupport

  
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Q: QuestionWill this be compatible with my iPhone 15 to my tv without showing not compatible?

Asked 10 months ago by Anonymous.

• A:Answer Yes, the Insignia™ USB-C to HDMI Multiport Adapter (model NS-PCACHM) should be compatible with your iPhone 15 for connecting to a TV. This adapter supports USB-C devices that use DP Alt Mode for HDMI connections, which includes the iPhone 15. You should be able to mirror or extend your iPhone's display to your TV without compatibility issues. If you encounter any problems, make sure your iPhone's software is up to date and that you're using a high-quality HDMI cable. Jeth | Insignia Support.

  Answered 10 months ago by InsigniaCustomerSupport

  
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Q: QuestionIt’s compatible with MacBook Air H3 ?

Asked 11 months ago by Aso.

• A:Answer Yes, the Insignia™ USB-C to HDMI Multiport Adapter is compatible with the MacBook Air H3. Patricia | Insignia Support

  Answered 11 months ago by InsigniaCustomerSupport

  
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Q: QuestionI have an iPad 9th generation. Will this adapter work on 9th gen?

Asked 1 year ago by Steve.

• A:Answer Hi Steve, we appreciate your interest in our product! Unfortunately, it's not compatible with the iPad 9th generation. However, we've optimized it to work seamlessly with USB-C equipped Apple MacBooks and iPads, Windows computers, and Chrome OS devices. This ensures a smoother and more efficient experience. If you have any other questions or would like to explore alternative options, please let me know! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-usb-c-to-hdmi-multiport-adapter-white/6424884.p?skuId=6424884

  Answered 1 year ago by InsigniaCustomerSupport

  
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Q: QuestionWill this allow me to create extended displays from my macbook to a generic monitor to have two screens, different windows open on each screen, move the mouse between them, etc?

Asked 1 year ago by JDRcity.

• A:Answer Hi JDRcity! Yes, Insignia™ - USB-C to HDMI Multiport Adapter - White will allow you to mirror or extend. Hence, you can connect this to laptops, tablets and more to extend or mirror your device’s display. Hope this answer your question. Have a good one! |Angelica| Insignia Support| https://www.bestbuy.com/site/insignia-usb-c-to-hdmi-multiport-adapter-white/6424884.p?skuId=6424884

  Answered 1 year ago by InsigniaCustomerSupport

  
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