Questions & Answers

Q: QuestionHow many displays does this hub support?

• A:Answer This hub supports up to two 4K displays with flexible monitor connections.

Q: QuestionWhy is the Intel USB4 controller a good feature?

• A:Answer The Intel USB4 controller ensures quality and reliability.

Q: QuestionWhat kind of data transfer speed does this hub offer?

• A:Answer This hub offers up to 20Gbps of throughput.

Q: QuestionDoes this hub require a driver installation?

• A:Answer No, this hub is plug and play, so it does not require any driver installation.

Q: QuestionWhat is the maximum charging power this hub provides?

• A:Answer This hub offers up to 85W of pass-through charging with a USB-C power adapter.

Q: QuestionWhat type of USB ports does this hub have?

• A:Answer This hub has two USB SuperSpeed+ 10Gbps ports - one USB-C and one Type-A.

Q: QuestionCan I use from my cell phone to Smart TV??

Asked 1 year ago by Muneco74.

• A:Answer Hello you can connect your phone to the TV, however your phone must support DisplayPort Alternate Mode. I recommend reaching out to the phone manufacturer to verify if the USB-C port on your phone supports DisplayPort Alternate Mode. Thank you.

  Answered 1 year ago by J5create Team

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Q: QuestionI need a hub to power up 2 usb c portable monitors from my second usb c port from on my laptop. Would this hub work for this?

Asked 2 years ago by Spogbul.

• A:Answer The USB-C port next to the USB-A port supports 4K @ 60Hz video output. The other USB-C supports PD3.0. You would need to use the HDMI port to have a second display. This USB4 Dual 4K Multi-Port Hub requires an available USB-C port that supports Thunderbolt 4, Thunderbolt 3, or USB4. Please refer to the manufacturer of your hardware for more information on your device.

  Answered 2 years ago by J5create Team

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Q: QuestionWill this connect to a Macbook Air 2024 model?

Asked 8 months ago by Anonymous.

• A:Answer Yes, the USB4 Dual 4K Multi-Port Hub is compatible with the 2024 MacBook Air. This hub features Intel's USB4 controller, ensuring seamless integration with devices that support USB4, Thunderbolt 3, and Thunderbolt 4 technologies. While the JCD401 supports dual 4K displays, certain Apple M1 or M2 Macs may have limitations with dual display setups. It's advisable to verify compatibility with your specific MacBook Air model.

  Answered 8 months ago by J5create Team

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Q: QuestionHow do I get me PC to see it

Asked 2 years ago by Connecting.

• A:Answer A PC must be equipped with an available USB-C port that supports Thunderbolt 4, Thunderbolt 3, or USB4 capabilities for the USB4 Dual 4K Multi-Port Hub require to function correctly. Please refer to the manufacturer of your hardware for more information on your device.

  Answered 2 years ago by J5create Team

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Q: QuestionHow many watts does this provide

Asked 2 years ago by Kevin.

• A:Answer The USB4 Dual 4K Multi-Port Hub supports up to 85W via USB-C power-in port for pass-through charge (Power Delivery).

  Answered 2 years ago by J5create Team

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Q: QuestionThis hub has been working great except for the passthrough charging. I use it with a Surface Pro 8 and have a 100W charger plugged into the hub, but the device won't charge until I unplug and replug it a few times into the computer. Any suggestions?

Asked 2 years ago by Eric.

• A:Answer In order to narrow down the exact issue you are experiencing, we recommend contacting the Technical Support Team and a specialist will be ready to assist you. Their information can be found on our website under the "Support" tab. Thank you.

  Answered 2 years ago by J5create Team

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Q: QuestionI own a Razor Laptop that doesn't support Thunderbolt connections. Will this support G-Sync capabilities? My main concern is that I won't be able to get 144hz through the docking station despite it having a Display Port.

Asked 2 years ago by Manny.

• A:Answer The USB4 Dual 4K Multi-Port Hub requires that a computer has an available USB-C port that supports Thunderbolt 4, Thunderbolt 3, or USB4. The max display refresh rate and display resolution is 3840 x 2160 @ 60 Hz.

  Answered 2 years ago by J5create Team

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Q: QuestionWould this be able to be used with the Lenovo M14 through the USBC port? The M14 requires the USB Type-C port support DP1.2 Alt mode and PD2.0

Asked 3 years ago by Nate.

• A:Answer As long as a computer has an available USB-C port that supports Thunderbolt 4, Thunderbolt 3, or USB4. ** Feel free to contact j5create Technical Support if you require further assistance. Their information can be found on our website under the "Support" tab. Thank you.

  Answered 3 years ago by J5create Team

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