Questions & Answers

Q: QuestionIs the solar panel included with the Jackery Explorer 300 Plus solar generator waterproof?

• A:Answer Yes, the solar panel has an IP68 waterproof and dustproof rating, allowing it to withstand harsh weather conditions.

Q: QuestionWhat is the maximum wattage that the Jackery Explorer 300 Plus solar generator can handle?

• A:Answer The Jackery Explorer 300 Plus solar generator has a rated wattage peak of 600 watts.

Q: QuestionHow long will it take to charge the Jackery Explorer 300 Plus solar generator using only the solar panel?

• A:Answer You can expect a full charge in approximately 9.5 hours of direct sunlight.

Q: QuestionCan I control the Jackery Explorer 300 Plus solar generator with my smartphone?

• A:Answer Yes, you can easily manage the Explorer 300 Plus Solar Generator via Wi-Fi or Bluetooth using the Jackery app.

Q: QuestionHow long does it take to fully charge the Jackery Explorer 300 Plus solar generator using an AC outlet?

• A:Answer It takes only 2 hours to fully charge the solar generator via an AC outlet.

Q: QuestionHow long can I expect the battery in this solar generator to last?

• A:Answer The Jackery Explorer 300 Plus solar generator uses durable LiFePO4 batteries that can last for up to 10 years.

Q: QuestionCan this power a CPAP machine?

Asked 1 year ago by SolarMama.

• A:Answer Dear customer, thank you for your interest in Jackery products. The Explorer 300 Plus, with a battery capacity of 288Wh and an output power of 300W, is capable to power a CPAP machine. Typically, a CPAP machine consumes between 30 to 60 watts, and with heated humidifiers in higher-pressure settings, this can increase to 70–100 watts. Based on an average consumption of 45 watts per CPAP machine, the E300 Plus could theoretically run a CPAP machine for approximately 5.5 hours. Please note that this is a rough estimate, and the actual runtime will depend on the specific power draw of the CPAP machine and any additional loads. If you can provide specific power consumption figure for your CPAP machine, we can offer a more accurate calculation. Should you require further assistance or more detailed information, please do not hesitate to contact our customer service team (Customer Service: [email protected] / +1-888-502-2236 Weekdays 9AM to 5PM PST). Warm regards, Jackery Support Team

  Answered 1 year ago by Jackery

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Q: Questionwill this run my resmed CPAP while camping off grid?

Asked 1 year ago by norm.

• A:Answer Yes I tried my cpap when I first got it to see if it would and it did and it should last for 8 hours on a full charge

  Answered 1 year ago by BradTVerified Purchase

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Q: QuestionWill it power a hot plate or electric griddle.

Asked 1 year ago by Harmon.

• A:Answer Dear Customer,the Jackery Solar Generator 300 Plus, with a capacity of 288Wh and an output power of 300W, is not designed to charge high-power electrical appliances (An average hot plate and electric griddle will draw approximately 1200-1500 watts of power). However, for such applications, you may consider a higher-capacity power station that can meet the specific power requirements of your devices. Should you have any further inquiries or require additional support, please feel free to reach out to us (Customer Service: [email protected] / +1-888-502-2236). We appreciate your interest in our product and look forward to serving you. Warm regards, Jackery Support Team

  Answered 1 year ago by Jackery

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Q: QuestionCan this devise be used to power other devises while it’s being charged?

Asked 1 year ago by PhillySmalls.

• A:Answer Yes and it acts like a UPC if the power goes out it will keep charging. For example: charging laptop and the battery via wall outlet. Power goes out, laptop keeps charging. LOVE IT

  Answered 1 year ago by JonathanKVerified Purchase

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Q: QuestionWill it run a home oxygen concentrator and if so, for how long

Asked 1 year ago by rae.

• A:Answer It ran my portable O2 machine just fine from 0% battery for 6 hours but i have not tried the big machine.

  Answered 1 year ago by RoyRVerified Purchase

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Q: QuestionCan I leave the solar panel and generator outside? Is it waterproof, snow proof and able to operate in freezing temperatures?

Asked 1 week ago by OutsideUse.

• A:Answer The solar panels are weatherproof. The cord is long enough

  Answered 1 week ago by RichardH

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Q: Questioncan this generator power a standark starlink internet

Asked 1 week ago by otaylor.

• A:Answer Hi! The E300 Plus with a 40W solar panel can power a standard Starlink internet setup, as long as the Starlink’s power requirements stay within the generator’s capacity. For any other questions or guidance, please contact us: 📧 [email protected] 📞 +1‑888‑502‑2236 (weekdays 9 AM – 5 PM PST)

  Answered 5 days ago by Jackery

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Q: QuestionHow can I get a free replacement adapter? The DC to USB-C adapter broke on only the second use.

Asked 3 weeks ago by Michael.

• A:Answer Hi, We’re sorry to hear your DC to USB‑C adapter broke so soon. Please contact Jackery Support for assistance, and we’ll look into a replacement under warranty: 📧 [email protected] 📞 +1‑888‑502‑2236 (weekdays 9 AM – 5 PM PST) Thank you for your patience, Best regards, Jackery Customer Support

  Answered 2 weeks ago by Jackery

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Q: QuestionI do a craft business and sometimes I set up really early or opened til after dark. Looking for something to run about 4 to 5 strands of lights in a 10x20 tent. Will this work. Will be using only a few times a year.

Asked 1 month ago by Anonymous.

• A:Answer Hi, Thank you for your question! The E300 Plus with a 40W solar panel has a 288Wh capacity and a 300W continuous output (600W peak). Running 4–5 strands of LED lights in a 10×20 tent is well within the E300 Plus’s capacity. Typical LED strands use very little power, so the unit should easily power them for several hours, even if used a few times a year. Solar charging with the 40W panel can recharge the unit in approximately 9–10 hours under good sunlight. For setup tips or any additional guidance, feel free to contact Jackery Support: 📧 [email protected] 📞 +1‑888‑502‑2236 (weekdays 9 AM – 5 PM PST) Best regards, Jackery Customer Support

  Answered 1 month ago by Jackery

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Q: QuestionWill the Explorer 300 Plus run a cpap machine for 8 hours?

Asked 2 months ago by Kimb.

• A:Answer Hi, Thank you for your interest in the Jackery Explorer 300 Plus! With its 288Wh capacity and 300W AC output (600W peak), it can indeed power most CPAP machines. The actual runtime depends on your CPAP model, pressure setting, and whether the humidifier/heater is used. On average, it can support around 5–7 hours of use on a full charge. If you’d like, we recommend checking your CPAP’s exact wattage to confirm the runtime more precisely. For further assistance, you can also reach us directly at: 📧 [email protected] 📞 +1-888-502-2236 (weekdays 9 AM – 5 PM PST) Best regards, Jackery Customer Support

  Answered 1 month ago by Jackery

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Q: QuestionCan it charge an electric car

Asked 2 months ago by OlgaH.

• A:Answer Dear Customer, Thank you for your inquiry. The E300plus with 40W solar panel is designed primarily for small appliances, electronics, and camping needs. While it can provide power to certain low-voltage devices, it cannot efficiently charge an electric car, as EVs require a much higher power input than the E300plus can supply. If your goal is to charge an electric vehicle, we recommend looking at higher-capacity portable power stations or dedicated EV charging solutions. Please let us know if you’d like guidance on suitable options for EV charging—we’re happy to help! If you need guidance on optimizing runtime or solar charging, feel free to contact us: 📧 [email protected] 📞 +1-888-502-2236 (weekdays 9 AM – 5 PM PST) Team Jackery

  Answered 2 months ago by Jackery

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Q: QuestionHow long can I run a fan. Can I run a small electric frying plan?

Asked 3 months ago by Curious.

• A:Answer A fan will run for about 4 hours. A heating element will drain it faster

  Answered 2 months ago by JEFFREYDVerified Purchase

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Q: QuestionWould this power a small window AC unit used while camping?

Asked 3 months ago by Anonymous.

• A:Answer Dear customer, Thank you very much for your inquiry! The Jackery E300 Plus has a rated output power of 300W and a peak power of 600W. Small window air conditioners generally have a rated power of over 300W, so the E300 Plus may not be able to stably power them. If you're planning to use a small window air conditioner while camping, we recommend choosing a higher-power model, such as the Jackery Explorer 2000 Plus or 3000 Plus. These models can support the startup and continuous operation of most small air conditioners and are more suitable for long-term power requirements. If you would like to provide your air conditioner's power specifications, we can also help you further identify the most suitable product. Please contact us. 📧 [email protected] 📞 +1-888-502-2236 (Weekdays 9 AM – 5 PM PST) Wish you a happy life! Team Jackery

  Answered 2 months ago by Jackery

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