Questions & Answers

Q: QuestionWhy does the left ear bud keep fading in and out...and how do you answer a call when it comes in?

Asked 7 years ago by Bornwitflava.

• A:Answer These earbuds have a problem with the left earbud cutting out. It seems to happen to a lot of people. To answer a call, just tap the button on the right earbud one time. Press it again to end the call.

  Answered 7 years ago by BrianMVerified Purchase

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Q: QuestionHow do I know when they are fully charged? I swear I've been looking and can't find anything in the box.

Asked 7 years ago by Miker.

• A:Answer The individual earbuds are fully charged when all the lights in the case are off. The case is fully charged when all four lights stop blinking while it is plugged in.

  Answered 7 years ago by DisloyalDustpanVerified Purchase

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Q: QuestionHow well does it fit in your ear and how is the sound quality compared to high-end headphones?

Asked 8 years ago by chub.

• A:Answer Its all going to be based on your ear. Your ear like your fingerprint are one of a kind. So the fits are based off of average ear sizes. They come with silicone grips that you can use over the entire ear piece as well as 3 silicone tips sizes. I personally love how they stay in my ear, from hiking, car rides, walking, running, and gym use. Quality sound nothing is going to beat an actual plug in. I have a JBL studio wireless as well as studio plug ins and they beat these! I tried on Bose, beats, and sony, and I preferred these over them. JBL to me has always had amazing sound quality and better for the price that you pay for. For $150 your going to get great quality sound. Just pay attention to bluetooth range and frequency if it drops and cuts out then it is under a lot of clothing. I have never had this issue.

  Answered 8 years ago by JBL92Verified Purchase

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Q: QuestionI just got this and the right ear piece gets really hot when on

Asked 7 years ago by Anonymous.

• A:Answer Return them. That shouldn't happen.

  Answered 7 years ago by hitsuyoo

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Q: QuestionWhat is the standby time if they are not in use

Asked 8 years ago by Anonymous.

• A:Answer 24 hrs

  Answered 8 years ago by JaredSSN

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Q: QuestionShould i buy theme i just want to know if the sound is great

Asked 7 years ago by Rey.

• A:Answer No the sound is terrible because the buds don’t synch. The left earbud cuts in and out continually.

  Answered 7 years ago by GreynalexsmimiVerified Purchase

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Q: QuestionDoes this earbug have inline mic

Asked 7 years ago by George.

• A:Answer The right earbuds does.

  Answered 7 years ago by DisloyalDustpanVerified Purchase

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Q: QuestionIf I want to just make a quick phone call, can I only put one on and leave the other in the case while I'm on the call?

Asked 7 years ago by PRsolNYC.

• A:Answer Yes, the right one

  Answered 7 years ago by seattlerain15

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Q: QuestionHow is the BASS on this ? Does it have a JBL Signature Sound ? JBL is known for its BASS ! So does this thing have GOOD BASS ? I have read some reviews which say that the BASS in not enough on this !

Asked 7 years ago by augustya.

• A:Answer I just bought these jbl free from another store but they definitely do not have a good bass. They kinda suck pretty bad and I'll be taking mine back tomorrow maybe I got a bad pair or something but these were definitely not worth it with sound quality.

  Answered 6 years ago by Kyle

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Q: QuestionHow do you charge them and how long does s charge last?

Asked 8 years ago by Bre.

• A:Answer Honestly I haven't charged them but once. That's because of after every use I place them in the dock in witch maintains a lengthy charge on it. I've had these buds about a month and they are fantastic

  Answered 8 years ago by MonchoVerified Purchase

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Q: QuestionBecause it says free true Wireless JBL earphones... are they free

Asked 8 years ago by havoc.

• A:Answer Wire free absolutely!

  Answered 8 years ago by RB8OLVerified Purchase

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Q: QuestionI have the volume turned all the way up and it's barely able to hear..is there a way to reset the earbuds or are they defective?

Asked 3 years ago by Eddieb.

Q: QuestionI have misplaced my charging case how do I find it

Asked 3 years ago by Anonymous.

Q: QuestionMy JBL eon one system hums when turned on, it just started today, what is most likely the problem only connected to my laptop pc.

Asked 5 years ago by cheeko.

• A:Answer How can I fixed my volume. Blouthoos

  Answered 3 years ago by Anonymous

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Q: QuestionI have the JBL free ear buds and I hear my music but the bass is little to none when in use. Is their a setting or something to increase it cause all I hear is the mid and high range sounds no bottom end noise. How do I fix this problem

Asked 5 years ago by Randy.

• A:Answer Get a new product. These are terrible. First I would try the equalizer settings on your phone or however you are playing music. If this don't fix it, I hope you bought the warranty. Try the Jaybird Tarah Pro's, little bit expensive but if you can afford them, they are the best. Good Luck

  Answered 5 years ago by Martin

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Q: QuestionWith my phone volume at max I can hear little if anything with my Enac Fire earbuds. How can I increase the volume on Enac Fire earbuds with the volume at max on my phone?

Asked 5 years ago by Mgoldee.

Q: QuestionHi, my left earbud always switchs from on and off automatically since 2 days. Ive tried to fully charge it, even with the case plugged in the wall.

Asked 5 years ago by Cam21.

• A:Answer Quite common with this product. Send them back and get better ones. I suggest Jaybird Tarah Pro's if you can afford them. Best Headphones on the Market...

  Answered 5 years ago by Martin

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Q: QuestionHow can I fix Volume?I re-paired:the left one wasn’t working. But now I can no longer adjust the volume (I know I have to do it on my phone) If I push the up or down buttons, the volume remains the same unless I turn it all the way down, then it mutes.

Asked 5 years ago by Sylv.

Q: QuestionWhen answering a call can you hear out of both left and right earpieces like when listening to music?

Asked 5 years ago by Mick.