Questions & Answers

Q: QuestionHow are the oven racks designed?

• A:Answer This oven has a Five-Level Rack Support system with sturdy ladder racks that can be rearranged in five different height positions.

Q: QuestionIs this KitchenAid oven compatible with any smart home platforms?

• A:Answer Yes, this oven can be controlled with the KitchenAid App, Google Assistant, or Alexa-enabled devices.

Q: QuestionDoes this oven have a built-in timer?

• A:Answer Yes, this oven comes with a built-in timer.

Q: QuestionCan I lock the oven door?

• A:Answer Yes, this oven features a door lock.

Q: QuestionWhat type of display does this oven use?

• A:Answer This oven uses an LCD display.

Q: Questionwill a regular cookie sheet fit in the ovens -18 inches? What are the dimensions of them on the inside? I have an old 24 inch KitchenAid with a 19 inch opening. I read that the new ones are smaller on the inside.

Asked 2 years ago by Anonymous.

• A:Answer Hello! The interior dimensions of model KODC504PPS, KitchenAid® 24" Smart Double Wall Oven, are Lower Oven Interior Depth(IN,inches) 17, Lower Oven Interior Height(IN,inches) 14 9/16, Lower Oven Interior Width(IN,inches) 18, Upper Oven Interior Depth(IN,inches) 17, Upper Oven Interior Height(IN,inches) 14 9/16, and Upper Oven Interior Width(IN,inches) 18. Thank you for your inquiry on our KitchenAid appliances.

  Answered 2 years ago by KitchenAidTeam

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Q: QuestionDoesthis oven have a broiler

Asked 1 week ago by j.

• A:Answer Thank you for your inquiry about our KitchenAid appliances. Yes, model KODC504PPS does have a broiler.

  Answered 1 week ago by KitchenAidTeam

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Q: QuestionIs this unit a 3 or 4 prong plug since it requires a 40 amp circuit?

Asked 3 months ago by Chance.

• A:Answer Hello! This model does not use a power cord; this model is hardwired. Please feel free to view the link to the Installation Instructions for more information. Thank you for your inquiry about our KitchenAid appliances.

  Answered 2 months ago by KitchenAidTeam

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Q: QuestionDoes a standard full size sheet pan fit in these ovens?

Asked 3 months ago by RobertE.

• A:Answer Hello! Yes, a standard sheet pan will fit. The interior dimension's of the oven are Oven Interior Depth (in) 17, Oven Interior Height (in) 14.5625, and Oven Interior Width (in) 18. Thank you for your inquiry about our KitchenAid appliances.

  Answered 3 months ago by KitchenAidTeam

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Q: QuestionI am not acquainted with the steam clean function. Is a water hook-up required? Thank you

Asked 4 months ago by Benjo.

• A:Answer Hello, model KODC504PPS does not use a steam clean. It uses high temperatures to loosen baked-on food residue in the upper oven cavity without the need for harsh chemical cleaners. After running this cycle, give the inside of the oven a wipe down with a damp cloth. Thank you for your inquiry about our KitchenAid appliances.

  Answered 4 months ago by KitchenAidTeam

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Q: QuestionIs there a programable meat thermometer that plugs into the oven for this model?

Asked 7 months ago by K.

• A:Answer Hello, model KODC504PPS does not have the option of a meat thermometer. Thank you for your inquiry about our KitchenAid appliances.

  Answered 7 months ago by KitchenAidTeam

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Q: QuestionCan these oven be installed separately in different rooms in the home?

Asked 7 months ago by Homerenovationsmiami.

• A:Answer Hello! No, this model is a double-connected wall oven. We can only recommend installing these per the Installation Instructions for proper installation, use, and care. https://shorturl.at/ZRkHY Thank you for your inquiry about our KitchenAid appliances.

  Answered 7 months ago by KitchenAidTeam

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Q: Question24" double oven KODC304ESS00, serial D6390 1624. Upper oven won't heat above 320F. Have used setpoint 350F to 450F. Unit heats to 320F, then won't go any higher. Serviceman has tried to repair. Has replaced many parts but problem persists. What now?

Asked 1 year ago by OvenNotWorking.

• A:Answer Hello! We are sorry to hear about your concern. We would recommend contacting KitchenAid® at 1(800)422-1230. We are available M - F 8 am to 6 pm EST. They will be better able to assist you.

  Answered 1 year ago by KitchenAidTeam

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Q: QuestionOn the 24” double oven kodc504ess, how does the self cleaning oven work? Is it high heat? Also, I noticed when I was researching some Model numbers say Kodc 504 pps instead of ess, is there a difference? Are they separate ovens?

Asked 1 year ago by Anonymous.

• A:Answer Hello! Can you please verify the model number as KODC504ESS is not a valid model number? KODC504PPS is a different model and is a double oven with a High heat self-cleaning cycle. We hope this helps.

  Answered 1 year ago by KitchenAidTeam

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Q: Questionare both ovens self cleaning

Asked 2 years ago by irwin.

• A:Answer No, only one of them

  Answered 2 years ago by MikeVerified Purchase

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Q: QuestionI have a hight restriction on installing these ovens, does the center trim kit need to be installed or can the two ovens be stacked without it?

Asked 2 years ago by Jim.

• A:Answer From what I saw during install, it all one unit.

  Answered 1 year ago by GregoryT

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Q: QuestionI’m enquiring about the current kitchen aid double convection oven. Model KODC504pps - $4149. I calked customer service was told the original one with convection on top and conventional on bottom is no longer being made.

Asked 2 years ago by Karen.

• A:Answer This is true. Also used to be one unit (they came connected). Now they literally are two identical ovens.

  Answered 2 years ago by MikeVerified Purchase

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Q: QuestionHave not received the oven yet. It is back ordered for quite some time. Probably receive it by the middle or end of May.

Asked 2 years ago by Chuck.

• A:Answer Hello Chuck, we are sorry to hear this. Please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. We hope this helps.

  Answered 2 years ago by KitchenAidTeam

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Q: QuestionIs it possible to switch from convection mode to conventional oven, or are both ovens straight convection with no other option? The original Kitchen Aid double wall oven had one oven convection and the lower oven conventional.

Asked 2 years ago by Karen.

• A:Answer Both ovens are both conventional and convection; so yes, you can switch from one to the other.

  Answered 2 years ago by MikeVerified Purchase

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