Questions & Answers

Q: QuestionWhat is the BTU rating of the most powerful burner on this gas cooktop?

• A:Answer The most powerful burner on this gas cooktop is the 20,000 BTU Professional Dual Ring Burner.

Q: QuestionCan this cooktop be used with propane gas?

• A:Answer Yes, this cooktop is convertible to propane gas and includes an LP conversion kit.

Q: QuestionAre the grates on this cooktop dishwasher safe?

• A:Answer Yes, the cast-iron grates on this cooktop are dishwasher safe.

Q: QuestionDoes this cooktop come with a griddle?

• A:Answer Yes, this cooktop includes a removable griddle.

Q: QuestionHow many burners does this gas cooktop have?

• A:Answer This gas cooktop has five burners in total.

Q: QuestionWhat's the difference between kitchenaid 36 inch gas cooktops models 956ESS and 556ES?

Asked 7 years ago by Sandy.

• A:Answer Hello Sandy! These would be the things that KCGS956ESS has that KCGS556ESS does not: 10K BTU Even-Heat™ Torch Burner, Automatic Reignition, Multi-Finish Back-Lit Knobs, Removable Griddle Included, Heating Element On Indicator Light.

  Answered 7 years ago by KitchenAidTeam

  Helpful (29)Unhelpful (2)ReportAnswer this question

Q: QuestionHi, is the body made of stainless steel or it is just a coating ?, also the burners are replaceable or parts are available ?

Asked 4 years ago by excellent.

• A:Answer Hello hi! The body is stainless steel. The burners are replaceable parts. We hope this helps.

  Answered 4 years ago by KitchenAidTeam

  Helpful (2)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDoes the stainless steel mark up easily with cleanup after spillage?

Asked 8 years ago by Annie.

• A:Answer The Stainless cleans up easily after a spill. I use a paper towel with method cleaner and for a really great shine I use a stainless steel spray. I have not had any problems. It looks good.

  Answered 8 years ago by BubbaVerified Purchase

  Helpful (2)Unhelpful (1)ReportAnswer this question

Q: QuestionI need the burner covers for the big middle burner ... we just bought a house with this cooktop and the middle burner is completely missing the black disks. Where can I buy these replacement parts?

Asked 11 months ago by Ruprecht.

• A:Answer You may visit www.Kitchenaidparts.com to find and purchase parts online, chat with a parts specialist, or you may also call (844)200-5440 7 AM -Midnight - 7 days a week, to speak with a part specialist by phone.

  Answered 11 months ago by KitchenAidTeam

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes the model KCGS556ESS work with a telescopic downdraft vent?

Asked 1 year ago by Lee.

• A:Answer Hello! The recommend downdraft for this model is KXD4636YSS. Thank you for your inquiry on our KitchenAid appliances.

  Answered 1 year ago by KitchenAidTeam

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWe installed our cooktop all great, but the steel surface is rough and doesn't clean well like you responded in another question. Is that the normal texture or is our stove defective and we didn't realize?

Asked 1 year ago by Gabe.

• A:Answer I have the same issue. Did you get yours resolved? I am waiting for Kitchenaid to call. Me back.

  Answered 1 year ago by Anonymous

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionI wanted to replace GE-PGP976SETSS - 36" cooktop, can I replace it with kitchenaid-36 cooktop?

Asked 3 years ago by kay.

• A:Answer Hello Kay, we would recommend checking the measurement's of your current model. The measurements of KCGS956ESS model are: Cutout Depth Max(IN,inches) 20, Cutout Depth Min(IN,inches) 19 1/2, Cutout Depth(IN,inches) 19 13/16, Cutout Height(IN,inches) 5 1/4, Cutout Width Max(IN,inches) 35 5/8, Cutout Width Min(IN,inches) 34 7/8, Cutout Width(IN,inches) 35 3/16, Depth(IN,inches) 21, Height(IN,inches) 3 11/16, Maximum Height(IN,inches) 4 19/328, and width(IN,inches) 36 1/4. We hope this helps.

  Answered 3 years ago by KitchenAidTeam

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionIs the griddle included ? what are the griddle dimensions

Asked 3 years ago by alros.

• A:Answer The griddle came with mine. The size is laughable. It stretches front to back across the grates and is maybe 7-8" wide.

  Answered 2 years ago by LAD68

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionHow do you clean the Dual Ring Burners? The base is fixed and the food gets stuck inside and hard to clean when it is hot.

Asked 3 years ago by Rita.

• A:Answer There is a single screw holding the cover of the dual burners in place. Remove that (but don't lose it) and the piece comes out.

  Answered 2 years ago by LAD68

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionHello, I see that propane conversion kit is available with this package, but what about the tools for the conversion ? where we can find it ? and is all replacement burners are avail be to buy ?

Asked 4 years ago by excellent.

• A:Answer Hello propane! The kit is included with the cooktop. We hope this helps.

  Answered 4 years ago by KitchenAidTeam

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhere is the electrical plug located, back left??

Asked 5 years ago by Anonymous.

• A:Answer The plug cord comes out of the box bottom about dead center in the back. The gas line is in the back right.

  Answered 2 years ago by LAD68

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionCould I use this with an existing telescoping downdraft vent? Or would I need to purchase the model that has integrated an integrated downdraft vent (KCGD506GSS) and get rid of my existing telescoping system?

Asked 5 years ago by RJPlano.

• A:Answer Hi RJPlano, if you have a downdraft already installed then it should be okay to use as long as there is room for everything. We hope this information helps.

  Answered 5 years ago by KitchenAidTeam

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat size does the whole in the granite need to be for a 36" cooktop? Thank you

Asked 8 years ago by Stan.

• A:Answer Hi Stan, the cutout deminsions in inches are as follows, Cutout Depth (in) 19 13/16, Cutout Depth Max (in) 20, Cutout Height (in) 5 1/4, Cutout Width (in) 35 3/16, Cutout Width Max (in) 35 5/8.

  Answered 6 years ago by KitchenAidTeam

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWhat is the measurement between each burner?I would like to know how many inches are between the front and rear burners on each side please. I have tried to find the measurements and have not been able to locate anything aside from outer dimensions

Asked 9 years ago by Anonymous.