Questions & Answers

Q: QuestionNoise sounds like the fan is scraping the cover. Took cover off and put back on - still happening. Is there a quick fix for this?

Asked 3 years ago by Outstanding.

• A:Answer Hello Noise! We are terribly sorry to hear about your concern. We would recommend contacting KitchenAid® at 1(800)422-1230. We are available Monday & Tuesday 8 AM - 8 PM and Wednesday through Friday 9 AM - 7 PM. They will be better able to assist you.

  Answered 3 years ago by KitchenAidTeam

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Q: QuestionDoes this oven have a Proofing feature offered by my current Jenn Air Dual Fuel oven?

Asked 3 years ago by KitchenGal.

• A:Answer Hello KitchenGal, this model does offer the Proofing option. We hope this helps.

  Answered 3 years ago by KitchenAidTeam

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Q: Questiondoes this range require gas and a 220 outlet and a 110n outlet?

Asked 3 years ago by jim.

• A:Answer It's a 4-prong 220

  Answered 3 years ago by MooseMobile

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Q: QuestionWe are on a raised foundation, will we be ok on installation or will we need to purchase the ductless vent kit separately?

Asked 4 years ago by RaisedFoundation.

• A:Answer Hello RaisedFoundation, we would recommend to review the instillation instructions for instructions on proper installation for a raised foundation. We hope this helps.

  Answered 4 years ago by KitchenAidTeam

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Q: QuestionWhere can I get a replacement grease filter # 4585637?

Asked 4 years ago by Anonymous.

• A:Answer Hello, the grease filter is a permanent type and should be cleaned when soiled. If however you need a replacement, here is a link for an OEM replacement filter for you: https://bit.ly/2K7SVy6

  Answered 4 years ago by KitchenAidTeam

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Q: QuestionI just had the range installed but my screen is not on. i can turn on the burner and oven light but screen and clock not on. any idea what went wrong?

Asked 5 years ago by karen.

• A:Answer Hello karen, thank you for your review. We sincerely apologize for the concerns with your appliance. To easily schedule service online with one of our Local Certified Technicians, please visit the following link.https://bit.ly/31WPKQu

  Answered 5 years ago by KitchenAidTeam

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Q: Questioncan the burners be lit manually in a power outage?

Asked 5 years ago by skey.

• A:Answer Hello skey! In case of prolonged power failure, the surface burners can be lit manually. Hold a lit match near a burner, and then turn knob counterclockwise to lit symbol. After burner lights, turn knob to desired setting.

  Answered 5 years ago by KitchenAidTeam

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Q: QuestionVenting downdraft range through the floor (concrete slab). Already saw cut slab to closest exterior wall but can’t exit wall have to run up wall through roof. Why does install guide not cover concrete slab? And metal ducting will rust in the ground. :(

Asked 5 years ago by Tim.

• A:Answer I can only offer what I did. My down draft is next to a kitchen cabinet which is next to an exterior wall. So I ran my vent pipe through the cabinet to the wall. I then covered the line with white cabinet board. I would suggest you put chicken wire crumbled up in the vent on the outside. I had a problem with rodents crawling in a d getting caught in the vent motor . That worked well for me.

  Answered 10 months ago by JosephB

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Q: QuestionThe guide says range must exhaust outside unless using "ductless venting". What is ductless venting? There is no other reference in the guide. I am interested in this because I have a concrete slab to exterior wall and exit thru roof, which is a long run.

Asked 5 years ago by Tim.

• A:Answer The Ductless Downdraft Vent Kit - W10768190 is a box with a filter and a replacement bottom face plate with a vent slot

  Answered 5 years ago by Craig001

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Q: QuestionCan the KitchenAid KSDG950ESS stove be converted to propane?

Asked 5 years ago by Miked.

• A:Answer Hello Miked! Yes, this can be converted to propane. We hope this helps.

  Answered 5 years ago by KitchenAidTeam

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Q: QuestionDo you have a choice of using convection or conventional cooking with this oven?

Asked 5 years ago by DizzyIzzy.

• A:Answer Hey DizzyIzzy, yes you can use the oven with Bake or Convection bake. We hope this information helps.

  Answered 5 years ago by KitchenAidTeam

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Q: QuestionWhat is the exact depth EXcluding the handle? I need to make sure I can open my dishwasher door. Thank you!

Asked 6 years ago by SammiKT.

• A:Answer I believe EVERYTHING you need to know can be found here: https://www.kitchenaid.com/content/dam/global/documents/201508/installation-instructions-W10787365-RevB.pdf

  Answered 6 years ago by markcincinnatiVerified Purchase

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Q: QuestionCan this range use propane gas?

Asked 6 years ago by Zonk.

• A:Answer Hey Zonk. Yes, this Range can be converted to propane gas. For more information on converting it, please visit page 10 and 11 in your Installation Guide.

  Answered 6 years ago by KitchenAidTeam

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Q: QuestionIs this range able to have a downdraft for venting?

Asked 6 years ago by Lynne.

• A:Answer Lynne, page 13 of the Installation Instructions advises of downdraft venting. We've included the instructions link below. Hopefully, this information is beneficial to you. Thank you for your inquiry regarding our KitchenAid appliances! https://shared.whirlpoolcorp.com/assets/pdfs/literature/Installation%20Instructions%20-%20W10787365.pdf

  Answered 6 years ago by KitchenAidTeam

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Q: QuestionIs this range in stock at the Capitola, ca store? I’d like to see it before ordering?

Asked 8 years ago by Jtk220.

Q: QuestionWhat is the BTU for the burners? using LP

Asked 8 years ago by jtk220.

• A:Answer The BTU of the burners are: Burner 1 Rating 17000 british thermal units Burner 2 Rating 5000 british thermal units Burner 3 Rating 15000 british thermal units Burner 4 Rating 9200 british thermal units

  Answered 6 years ago by CommunityAnswer

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Q: QuestionCan I get this in black stainless?

Asked 8 years ago by Anonymous.

• A:Answer I don't believe so. I requested that & was told it was only available in regular stainless steel.

  Answered 6 years ago by KirraVerified Purchase

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Q: QuestionIs it possible to get a copy of the installation instructions on line?

Asked 8 years ago by Momm.

• A:Answer Yes I got mine online. Just go to the appliance at Best Buy and the download is there.

  Answered 8 years ago by maryVerified Purchase

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Q: QuestionWhat is the width

Asked 9 years ago by JK.

• A:Answer 30"

  Answered 8 years ago by rl27Verified Purchase

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