Questions & Answers

Q: QuestionDoes the bottom freezer drawer have a light? Only the top drawer has a light but the one at the bottom doesn’t.

Asked 4 years ago by KCSnipes.

• A:Answer top freezer drawer does have a light but the bottom does not

  Answered 4 years ago by trazapVerified Purchase

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Q: QuestionHow cold does the spacious, interior fridge compartment get? What is the temperature inside the instaview door? What is ideal fridge temperature? Are the two freezer drawers the same temperatures, since they are both freezers? Should they be the same?

Asked 6 years ago by Lila.

• A:Answer We just had this unit installed. It is a surprise to me how warm the instaview door compartment is. It does not keep food at a safe temperature (at or below 40 degrees F). I would not have purchased this unit had I known that this would be an issue. I know that door temps are always higher than interior compartment temps, so I compared the temperatures of our side by side refrigerator door to the instaview door in our new LG. After 30 min without opening our old side by side, its side door temp (with refrigerator temp set at 36F) came in at 38F. After 30 min w/out opening any compartments on our new LG, the instaview door temp (with fridge setting of 34F) comes in at 42F. This is too warm to safely store perishables, especially milk, 1/2 & 1/2 and yogurt. The reason we bought this model was to allow our kids to go in and out of the fridge to grab milk and yogurt without bringing the temperature of the main compartment down. Now we can only safely store non-perishables in the instaview door.

  Answered 5 years ago by Mom23

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Q: QuestionWe are thinking of purchasing this refrigerator but we are concerned over the freezer compartment size limit. Is there room in the lower drawer to keep a medium size frozen turkey?

Asked 5 years ago by TammySue.

• A:Answer Yes

  Answered 5 years ago by TereVerified Purchase

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Q: QuestionWe had this model installed 2 weeks ago, and works great EXCEPT the water temperature from the water dispenser is 60 degrees (F). Is this normal? It’s colder outside right now than the water dispenser temperature.

Asked 5 years ago by Frustratedbuyer.

• A:Answer The default temperature for the refrigerator and freezer compartments for LG refrigerators is 37°F for the refrigerator compartment and 0°F for the freezer compartment. The water that is dispensed through the Ice/Water Dispenser for the LG InstaView™ Door-in-Door® 27.8 Cu. Ft. 4-Door French Door Refrigerator - Stainless Steel, Model # LMXS28596S will be at the same temperature as the temperature that you have your refrigerator compartment set at. The water reservoir for the water dispenser is not that big, so when the water runs out, it takes a while for the reservoir to refill and to cool the water down to the temperature that you have your refrigerator compartment set for so if you dispense water before it has had time to cool to that temperature, the water will be warmer...^IFV

  Answered 5 years ago by LG Digital Customer Care

  
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Q: QuestionAre the articles in the door in door area illuminated as shown in the photo or semi concealed by tinted glass? If concealed, does the light in the door in door only come on when the door is opened and therefore you would not see the articles.

Asked 6 years ago by ChrisSC.

• A:Answer InstaView™ Door-in-Door® refrigerators have a sleek glass panel that allows you to see inside the easy access door without letting the cold air out. Simply knock twice on the glass to illuminate the contents within. ^CP

  Answered 6 years ago by LG Digital Customer Care

  
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Q: QuestionThis is very very tight to get into our home. Can doors or handles be removed to narrow the depth and make it easier to get in?

Asked 6 years ago by Lizzy.

• A:Answer yes, they removed and reinstalled all four doors to deliver

  Answered 6 years ago by Spider

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Q: QuestionDoes the see-through window fog up? If it does, does air-flow clear it up almost immediately? Is the glass also fingerprint-resistant in some way? What about condensation on the inside or outside of the glass? Is it double/multi-pane to prevent that?

Asked 6 years ago by DoubleR.

• A:Answer Had no issues with fog or condensation thus far. It is also fingerprint resistant.

  Answered 6 years ago by Marge

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Q: QuestionIs the top drawer a flex zone or are there two freezer drawers?

Asked 5 years ago by Mea.

• A:Answer Both drawes are freezer

  Answered 5 years ago by SammydadVerified Purchase

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Q: QuestionIs the water that comes out of the door cold? If so, what temperature is it?

Asked 5 years ago by mjyellow.

• A:Answer The water reservoir that holds the cold water that comes through the dispenser for the ENERGY STAR® Qualified LG 27.8 cu. ft. Smart Wi-Fi Enabled InstaView™ Door-in-Door® Refrigerator, Model # LMXS28596S is located under the freezer compartment in the refrigerator so it is chilled when you dispense it.It will be about the same temperature as the food in the refrigerator compartment which is typically between 35°F - 42°F if given a chance to cool properly...^IFV

  Answered 5 years ago by LG Digital Customer Care

  
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Q: QuestionDoes this unit have the feature to make the round ice cubes?

Asked 6 years ago by Gordon.

• A:Answer I wish this unit had the dual ice feature. None of the LG models with dual ice have both two door and the slide out tray inside the fridge together.

  Answered 4 years ago by Christopher

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Q: QuestionMY QUESTION, WHAT WATER FILTER DO I GET ? I WENT TO LOWES WHERE I PURCHSED MY INSTAVIEW 4 DOOR FRENCH=STAINLESS STEEL LMXS30796==LMXC23796 AND THEY DID NOT HAVE REPLACEMENT AND COILD NOT ADVISE ME WHERE TO GO. I GOT AIR FILTER JUST NOT WATER.

Asked 3 years ago by NANA.

• A:Answer Hi, you can have LT1000P.^Venette

  Answered 3 years ago by LG Digital Customer Care

  
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Q: QuestionCan all the doors of the 30 cu ft LG instaview fridge be removed for delivery in order to get it through the door?? ( The 2 french doors, Middle drawer and freezer drawer ???)

Asked 4 years ago by Kimmy.

• A:Answer Yes, all the doors can be removed. When moving the refrigerator through a narrow opening, removing the doors is preferred and move the unit in sides. The depth without the doors is 29-7/8''. ^Daphane

  Answered 4 years ago by LG Digital Customer Care

  
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Q: QuestionAre the veggie drawers deep enough for a large head of cabbage?

Asked 4 years ago by Gigi.

• A:Answer The specifications do not provide dimensions for the veggie drawers. Please seek help on the forums on https://www.facebook.com/LGUSA; it is a great resource for getting help from other LG customers. Thank you. ^Daphane

  Answered 4 years ago by LG Digital Customer Care

  
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Q: QuestionDoes this make nugget ice?

Asked 4 years ago by Ice.

• A:Answer Yes, it makes nugget or square ice

  Answered 4 years ago by NookerVerified Purchase

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Q: QuestionDoes anyone else feel that their fridge doors closes pretty hard? I realize that it’s not a soft close door but it seems to slam shut with no resistance.

Asked 5 years ago by Ftrotter.

• A:Answer I agree, I have noticed it as well. its not a soft close and rather slams in pretty hard, not sure if this is by design. Definitely an inconvenience.

  Answered 5 years ago by NitinVerified Purchase

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Q: QuestionWhat is the depth of this fridge WITHOUT the doors? Can we disconnect the doors to fit it through our doorways?

Asked 5 years ago by Lindsey.

• A:Answer The depth without the doors is 29-7/8''. ^Daphane

  Answered 5 years ago by LG Digital Customer Care

  
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Q: QuestionLMXS28596... Does this model suppose to have a light in the bottom freezer? Mine does not light up.

Asked 5 years ago by Gida.

• A:Answer There is no light in the bottom freezer shelf. The first freezer shelf has a light on the right side, but there is no light on the left side of this shelf. The left side is the ice cube tray that holds extra ice cubes.

  Answered 5 years ago by AnonymousVerified Purchase

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Q: QuestionNeed to order new water filer replacement? How can I order a new filter?

Asked 8 months ago by Philippe.

Q: QuestionWhat is intsaview

Asked 1 year ago by Anonymous.

• A:Answer Hello there. Thank you for your interest in the LG LMXS28596S refrigerator. InstaView refers to a feature where you can knock twice on the transparent glass panel on the refrigerator door to illuminate the contents inside without opening the door. This helps to reduce cold air loss and keep food fresher longer by allowing you to see what's inside quickly and easily. It's a convenient and energy-efficient way to access items in your refrigerator. If you have any more questions about this feature or any other aspect of the LMXS28596S model, feel free to reach out to us via @LGUSSupport on our social media platform. We're here to assist you in exploring the features of your LG refrigerator! ^Sam

  Answered 1 year ago by LG Digital Customer Care

  
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