Questions & Answers

Q: QuestionWhat is the BTU rating of the most powerful burner?

• A:Answer The UltraHeat burner boasts a powerful 22,000 BTU output.

Q: QuestionWhat is the advantage of the EasyClean stainless steel surface?

• A:Answer The EasyClean stainless steel surface is specially coated to make wiping away spills and splatters easier.

Q: QuestionWhat are the grates on this cooktop made of?

• A:Answer The grates are made of heavy-duty, continuous cast iron for even heating and stability.

Q: QuestionCan I monitor the cooktop remotely?

• A:Answer Yes, you can monitor the cooktop remotely using the LG ThinQ app.

Q: QuestionDoes this cooktop have a griddle?

• A:Answer Yes, it comes with a removable cast-iron griddle, perfect for pancakes, eggs, bacon, and more.

Q: QuestionWhat gauge of power cord is required? 3 prong? Will the installer supply it?

Asked 2 months ago by WC.

• A:Answer The LG 30" Built-In Smart Gas Cooktop with 5 Burners and EasyClean® - Stainless Steel, Model # CBGJ3027S, requires a 120 Volt, 60 Hertz, properly grounded dedicated circuit protected by a 15 A or 20 A circuit breaker or time-delay fuse. When installed, it must be electrically grounded in accordance with local codes or, in the absence of local codes, with the National Electrical Code, NFPA70. The cooktop is equipped with a with a three-prong (grounding) plug which must be plugged into a standard three-prong grounding wall receptacle, and you will need to have the wall receptacle and circuit checked by a qualified technician to be sure the receptacle is properly grounded...^Ivan.

  Answered 2 months ago by LG Digital Customer Care

  
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Q: QuestionWhat is the btu on all 5 burners

Asked 1 year ago by Sue.

• A:Answer Thank you for reaching us regarding LG Cooktop. The BTU ratings for the 5 burners on the LG CBGJ3027S cooktop are: •Left Rear: 10,000 BTU (regular) / 7,500 BTU (simmer) •Right Rear: 5,000 BTU (regular) / 4,000 BTU (simmer) •Left Front: 10,000 BTU (regular) / 7,500 BTU (simmer) •Right Front: 12,000 BTU (regular) / 10,000 BTU (simmer) •Center (Warming Zone): 20,000 BTU (regular) / 12,500 BTU (simmer) You can download its owner's manual through this link for more information: https://www.lg.com/us/support/product/lg-CBGJ3027S.BSTELNA. If problem persist, please reach out to us on social media @LGUSSupport so we can help you further. ^Cris

  Answered 1 year ago by LG Digital Customer Care

  
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Q: QuestionCan the cooktop be converted to propane? No natural gas here, but do have propane.

Asked 1 year ago by Rich.

• A:Answer Thank you for reaching us regarding LG Cooktop. Yes, the LG CBGJ3027S gas cooktop can be converted to propane. It is designed to operate with both natural gas and propane, and comes with a conversion kit that allows for this change. You can download its owner's manual through this link for more information: https://www.lg.com/us/support/product/lg-CBGJ3027S.BSTELNA. For additional assistance, please reach out to us on social media @LGUSSupport so we can help you further. ^Cris

  Answered 1 year ago by LG Digital Customer Care

  
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Q: QuestionDoes the griddle come with this stovetop?

Asked 2 years ago by Me.

• A:Answer Hi there! Thank you for your question about the CBGJ3027S stovetop. This model does not come with a griddle included. However, it is compatible with a removable griddle that can be purchased separately for your cooking convenience. If you need assistance finding the right griddle or have any more questions, please send us a private message on Social Media @LGUSSupport, and our team will be happy to help. We appreciate your interest! —Avril

  Answered 1 year ago by LG Digital Customer Care

  
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