Questions & Answers
- Model:
- WKGX201HRA
- |
- SKU:
- 6511289
Q: QuestionDoes the washer have a setting to add more water on any cycle? Or is it all automatic.
Asked by Cleaner.
- A:Answer All automatic. There is no way to manually adjust water levels.
Answered by Anonymous
Q: Questiondo I need a 220 outlet for this gas dryer
Asked by kc.
This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Steam and Built-In Intelligence - Black Steel
- A:Answer No just a 110
Answered by Alunde
Q: Questionhow tall is the tower?
Asked by Ron.
This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Steam and Built-In Intelligence - White
- A:Answer Hello, it is 74 3/8 inches high.^Venette
Answered by LG Digital Customer Care

Q: QuestionDoes the delivery include installation?
Asked by Moltocara.
This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Steam and Built-In Intelligence - Black Steel
- A:Answer When I purchased the unit it came with installation, but I have Total Tech Support. However, I still had a plumber install the tower since I had the gas line extended because I relocated the unit itself to make even more room.
Answered by Darrell
Q: QuestionDoes it come with the plugs, hoses, and , whatever is needed to hook it up to the gas connection
Asked by Tlc.
This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Steam and Built-In Intelligence - White
- A:Answer it came with the plug already attached, no water line hoses , then i paid $20 for them to unhook and rebook the new gas line
Answered by Frankie
Q: QuestionIs the dryer electric or gas?
Asked by Suzi.
This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Steam and Built-In Intelligence - White
- A:Answer I chose the gas model but it is available in electric as well.
Answered by Golfguy
Q: QuestionWhat is the height, width and depth of the unit?
Asked by Anonymous.
This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Steam and Built-In Intelligence - Graphite Steel
- A:Answer The product dimensions are 27”W x 74-3/8”H x 30-3/8"D. ^Daphane
Answered by LG Digital Customer Care

Q: QuestionI purchased this washer/dryer, the install and everything I needed for the install (it automatically added everything for me) and I got a call today saying I need to buy some sort of backflow part when they get here for $150. Is this true?
Asked by Anonymous.
This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Steam and Built-In Intelligence - Graphite Steel
- A:Answer Please reach out to our support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team or call at 800-243-0000. Also, be sure to provide your contact information, model/serial numbers and date of purchase. ^Daphane
Answered by LG Digital Customer Care

Q: Questioncan gas dryer be side vented
Asked by Pete.
This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Steam and Built-In Intelligence - Black Steel
- A:Answer Yes, this unit can be vented to the left side. Right-side venting is not available on gas models. You will need an adapter kit, part number LG Dryer Side Vent 3911EZ9131X, https://www.lg.com/us/laundry-accessories/lg-3911ez9131x. ^Daphane
Answered by LG Digital Customer Care

Q: QuestionThe dryer door can be change to open to the right?
Asked by Carlos.
This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Steam and Built-In Intelligence - Black Steel
- A:Answer No, the door hinge is not reversible. The doors open right to left. ^Daphane
Answered by LG Digital Customer Care

Q: QuestionIs the dryer drum metal or plastic?
Asked by Deb.
This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Steam and Built-In Intelligence - Black Steel
- A:Answer They are both real stainless steel tubs
Answered by Brewer
Q: QuestionIs there a kit available to vent out the side?
Asked by uncletim.
- A:Answer Yes there is a kit but Best Buy does not carry it. You have to reach out to LG directly for the part. It’s about 70.00 Installing the kit is another story as I have had 3 different crews from Best Buy say they can’t do it (not sure if lack of training or simply laziness) and as a result, the unit has been sitting in my dining room for over a month now... good luck.
Answered by KitchenLaundry
Q: QuestionCan you choose right or left door opening?
Asked by RobO.
This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Steam and Built-In Intelligence - Graphite Steel
Q: QuestionDoes this product come with a install kit, and everything i need.
Asked by Knight.
This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Steam and Built-In Intelligence - Graphite Steel
- A:Answer The Energy Star® Certified LG 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower™ with Steam and Built-In Intelligence - Graphite Steel, Model # WKG101HVA, does NOT come with an install kit. To legally and safely hook up this gas-dryer WashTower, you or your installer will need to supply the water inlet hoses. You will need two braided stainless steel hot and cold water supply lines to feed the washing machine. Because this is a gas dryer model (indicated by the "G" in WKG101HVA), you must buy a flexible, CSA-certified metal gas line kit to connect it to your home's gas valve. You must purchase a 4-inch rigid or semi-rigid aluminum exhaust duct alongside heavy-duty foil tape and clamps. (Plastic or thin foil accordion vents are strictly forbidden by code). This unit is configured out of the box for natural gas. If your home runs on liquid propane, you must buy the LG LP Conversion Kit (Part # 383EEL3002R) separately...^Ivan.
Answered by LG Digital Customer Care
Q: QuestionWill this work with 230V electricity? Also, how does the gas ones work? What kind of gas does it need?
Asked by Jimmy.
This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Steam and Built-In Intelligence - Graphite Steel
- A:Answer The Energy Star® Certified LG 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Steam and Built-In Intelligence - Graphite Steel, Model # WKG101HVA, will NOT work at 230 V. Because the "G" in the model number designates this as a Gas Dryer model, both the washer and the gas dryer components are natively built to run on standard 120V, 60Hz, North American household power. The washer requires 120V, 60Hz, 10 Amps, and the dryer requires 120V, 60Hz, 15 Amps. The unit comes equipped with standard 120V 3-prong power cords intended for traditional household wall outlets. Plugging a 120V appliance directly into a 230V line will permanently fry the internal control boards, motor windings, and electronic components. The gas version ships from the factory configured for use with natural gas, but it can be converted for use with Liquefied Propane (LP) gas. The Electric Dryer version of this identical machine that natively requires a 240V/230V heavy-duty 30-amp circuit is the Energy Star® Certified LG Single Unit Front Load LG WashTower™ with Center Control™ 4.5 cu. Ft. Washer and 7.4 cu. Ft. Electric Dryer, Model # WKE100HVA. The 240V/230V requirement is strictly for the electric dryer heating element. The washer portion always operates on standard 120V household power...^Ivan.
Answered by LG Digital Customer Care
Q: QuestionAre the doors reversable
Asked by Jack.
This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Steam and Built-In Intelligence - Black Steel
- A:Answer As with our standalone LG Front-Load Washers, the doors for this Energy Star® Certified LG 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower™ with Steam and Built-In Intelligence - Black Steel, Model # WKGX201HBA, are irreversible. They are irreversible due to structural and safety constraints unique to its single-unit vertical design. Because the WashTower features a single, continuous metal chassis framing both the washer and dryer, the internal steel bracing, latch receivers, and hinge anchors are factory-welded exclusively on the left side to maximize the tower's rigid stability. Front-load washers experience high physical stress and rotational force during 1,300 RPM spin cycles. Because the washer and dryer are physically connected, the doors and their thick tempered-glass panels are structurally engineered to distribute weight evenly. Reversing the door components would compromise the heavy-duty gasket seal alignment, drastically increasing the risk of water leaks or latch failures over time. Safety switch & wiring harness paths also make the doors irreversible. The WashTower utilizes integrated safety switches inside the door frames to prevent the drums from spinning while open. The electrical wiring harnesses that power these sensors and the integrated LED drum lights are routed through the left side of the cabinet structure during factory assembly. There are no corresponding internal wiring channels or control board connection points on the right side of the unit to support a door reversal...^Ivan.
Answered by LG Digital Customer Care
Q: QuestionIn NYC, is the gas connection installation included?
Asked by Installation.
This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Steam and Built-In Intelligence - White
- A:Answer Best Buy is not authorized to connect a gas dryer to a gas supply line in NYC. If you purchase the Energy Star® Certified LG 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower™with Steam and Built-In Intelligence - White, Model # WKG101HWA, with a delivery address in NYC, they will drop off the appliance, but their delivery crews and standard Geek Squad agents are prohibited by city law from connecting it to the gas line. Because Best Buy relies on standard commercial delivery networks and non-plumber technicians for their standard "Regulated Markets" tier, they cannot legally hook up the line in the five boroughs. You will need to hire a private, NYC-licensed master plumber to handle the final gas connection, test for leaks, and ensure compliance with city codes...^Ivan.
Answered by LG Digital Customer Care
Q: Questioncan this unit be separated and put back together, we have issue with height going down to basement.
Asked by Anonymous.
This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Steam and Built-In Intelligence - Nature Green
- A:Answer The Energy Star® Certified LG 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower™ with Steam and Built-In Intelligence - Nature Green, Model # WKGX201HGA, cannot be used separately, but it can be separated into two pieces to help you maneuver it through tight spaces or short openings during delivery and moving. If your delivery team or a professional mover needs to split the unit to get it through a low-clearance area, the process for the standard steps to separate it can be found outlined in its owner's manual...^Ivan.
Answered by LG Digital Customer Care
Q: QuestionDoes the dryer run on LP
Asked by Anonymous.
This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Steam and Built-In Intelligence - White
- A:Answer The dryer for the Energy Star® Qualified LG 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower™ with Steam and Built-In Intelligence - White, Model # WKG101HWA, ships from the factory configured for use with natural gas. You will need to purchase the LG LP Conversion Kit, Part # 383EEL3002D or # LPK1 to convert the dryer for use with Liquefied Propane (LP) gas. This kit should always be installed by a qualified, licensed service technician to prevent dangerous gas leaks or improper combustion...^Ivan.
Answered by LG Digital Customer Care
Q: QuestionCan the washer and dryer go side by side
Asked by Anonymous.
This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Steam and Built-In Intelligence - Nature Green
- A:Answer Neither the Energy Star® Certified LG 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower™ with Steam and Built-In Intelligence - Nature Green, Model # WKGX201HGA, nor any of our WashTower™ units can be separated and used in a side-by-side configuration. They only work in a stacked configuration...^Ivan.
Answered by LG Digital Customer Care










































