Questions & Answers

Q: QuestionWhat is th DB rating for noise?

Asked 4 years ago by Pam.

• A:Answer I do not see a decibel rating in the owner’s manual. But I used mine for the first time yesterday and it is VERY QUIET! Love it!

  Answered 4 years ago by PammawVerified Purchase

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Q: QuestionHow many inches from the floor is the bottom of the washing machine door?

Asked 4 years ago by lulu.

• A:Answer 10 inches

  Answered 4 years ago by AnonymousVerified Purchase

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Q: QuestionDoes the 55 inches needed to open the laundry doors include the four inches in the back for venting and pipes?

Asked 4 years ago by Debbie.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer No, the 55” does not include additional clearance need for hoses and venting. To ensure sufficient clearance for water inlet hoses, drain hose and airflow, allow minimum clearances of at least 1'' (2.5 cm) at the sides and 4'' (10 cm) behind the appliance. Be sure to allow for wall, door, or floor moldings that may increase the required clearances. ^Daphane

  Answered 4 years ago by LG Digital Customer Care

  
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Q: QuestionIs there a pedestal available for this unit

Asked 4 years ago by Anonymous.

• A:Answer Don’t needed pedestal machine have adjustment screw

  Answered 4 years ago by IftikharVerified Purchase

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Q: QuestionCan this LG gas wash & dryer tower be vented to facing right?

Asked 4 years ago by Darlyne.

• A:Answer Yes it can

  Answered 4 years ago by BrewerVerified Purchase

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Q: QuestionHow quite is the washer? I have an open laundry closet and am looking for a quiet spin cycle. My new GE are very loud and I want to return them.

Asked 4 years ago by Anonymous.

• A:Answer Hello, yes it is very quiet.^Venette

  Answered 4 years ago by LG Digital Customer Care

  
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Q: QuestionI read in one of the previous questions that the unit can be dissembled to move into an apartment. Are the instructions for disassembly in the owners manual? How can I find the manual online.

Asked 4 years ago by Dee.

• A:Answer Please see the link to access the Installation manual and refer to page 29, https://images.thdstatic.com/catalog/pdfImages/13/1333b949-945a-467b-be86-33e9991125bb.pdf. ^Daphane

  Answered 4 years ago by LG Digital Customer Care

  
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Q: QuestionIs it real the warranty 10 years?

Asked 4 years ago by Yoko.

• A:Answer Yes 10 years on direct drive motor

  Answered 4 years ago by BrewerVerified Purchase

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Q: QuestionWhat products are recommended to be used with the WKGX201HBA?

Asked 4 years ago by Lisa.

• A:Answer Please seek recommendations/opinions at https://lgcommunity.us.com. The LG Community Forum is a great resource for getting help from other LG customers. ^Daphane

  Answered 4 years ago by LG Digital Customer Care

  
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Q: QuestionI just got this delivered and installed 2 weeks ago. After doing 2 laundries the power to washer doesn’t start. However the dryer does start. Based on this I know the outlet works. Does anyone know what I should do next.

Asked 4 years ago by WasherWontStart.

• A:Answer Call Best Buy

  Answered 4 years ago by stickVerified Purchase

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Q: QuestionHow high is the door opening of the dryer on the washtower? From the floor to the bottom of the opening and from the floor to the top of the opening?

Asked 4 years ago by Kris.

• A:Answer You can easily reach the dryer with no need for a step stool. The whole machine is on 74 inches tall. So dryer is somewhere in the upper 50” height. Extremely easy to load.

  Answered 4 years ago by BrewerVerified Purchase

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Q: QuestionDoes black steel show a lot of fingerprints?

Asked 4 years ago by Fingerprints.

• A:Answer Hi, no it does not.^Venette

  Answered 4 years ago by LG Digital Customer Care

  
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Q: QuestionWhat are the power requirements for the Gas unit? I've seen mixed things in the manual and wanted to be sure I have the proper power requirements and outlets.

Asked 4 years ago by CGonzales.

• A:Answer Standard 120 volt outlets

  Answered 4 years ago by BrewerVerified Purchase

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Q: QuestionCan the electric dryer be converted to use a natural gas line? My outlet can't support the 240v needed.

Asked 4 years ago by Anonymous.

• A:Answer No, an electric dryer cannot be converted to gas. ^Daphane

  Answered 4 years ago by LG Digital Customer Care

  
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Q: QuestionCan u put this in a apartment

Asked 4 years ago by Anonymous.

• A:Answer I'd say it can be used in an apartment, taking some considerations into account. It is heavy, but not more than typical stacked machines. It's comes assembled, so it's big to maneuver although you don't need to lift the dryer up onto the washer since it comes that way. It can be separated for installation purposes but must be put back together for it to operate. It is designed to be vented to the outdoors. Certainly the gas dryer version must be vented outdoors, but I used a similar type electric dryer for years with a water filed "ventless" unit designed for dryers, which does add humidity indoors.

  Answered 4 years ago by dcwctf

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Q: QuestionWhat is the minimum ceiling height that this washer/dryer can be installed into? I am hoping to put it in a bathroom with a lower than normal ceiling height.

Asked 4 years ago by Height.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer It is 73” tall

  Answered 4 years ago by Brewer

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Q: QuestionIf picking this unit up, can I lay down to transport to my house without damaging the washer or dryer?

Asked 4 years ago by Boomer2021.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer No, the unit should be transported upright. ^Daphane

  Answered 4 years ago by LG Digital Customer Care

  
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Q: QuestionA reviewer mentioned that you only have preset functionality if you try to use the controls in the unit. Do I really need to download an app to control this unit?

Asked 4 years ago by des.

• A:Answer No, you do not have to download an app to use this unit. The LG ThinQ app allow for remote use via smartphone and downloaded cycles. For more information about the LG ThinQ app, please see the link, https://www.lg.com/us/support/product/lg-WKGX201HBA.ABLEEUS. ^Daphane

  Answered 4 years ago by LG Digital Customer Care

  
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Q: QuestionDoes this unit have to be connected to wifi or bluetooth to operate? Does it come with options so you don't have to use your phone to operate it?

Asked 4 years ago by Outback.

• A:Answer This unit does not require a smartphone or wi-fi/Bluetooth connection for use. ^Daphane

  Answered 4 years ago by LG Digital Customer Care

  
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