Questions & Answers

Q: QuestionI am converting from natural gas to propane and ordered the kit number you provided on a previous question. However, that does not seem to be the only needed part. Are there conversion instructions you can provide?

Asked 4 years ago by Katielop.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer There are no tutorials or installation manual for LP conversion. The owner's manual states conversion should be installed by a qualified technician. You can try reaching out to to our technical support team for further assistance via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team or call at 800-243-0000. Also, be sure to provide your contact information, model/serial numbers and date of purchase. ^Daphane

  Answered 4 years ago by LG Digital Customer Care

  
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Q: Questioncan the GAS dryer on the WASHTOWER be SIDE vented LEFT or RIGHT?

Asked 4 years ago by Anonymous.

• A:Answer center vented?

  Answered 2 years ago by wally

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Q: QuestionIf side venting, which side can it vent on when facing the machine? Also, can you get away with less than 4" behind the machine if side venting?

Asked 4 years ago by Evie81.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer The can be vented to the left. Right side venting is not possible on gas models. When facing the front of the unit the vent would be on the right. The side venting kit is part 3911EZ9131X, https://www.lg.com/us/laundry-accessories/lg-3911ez9131x. ^Daphane

  Answered 4 years ago by LG Digital Customer Care

  
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Q: QuestionCan it work unstacked or does it have to stay stacked?

Asked 4 years ago by Anonymous.

• A:Answer The washtower can be disassembled to facilitate moving or servicing but will not operate as a side by side. ^Daphane

  Answered 4 years ago by LG Digital Customer Care

  
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Q: Questiondoes the electric washer need a 220 volt line

Asked 4 years ago by joej.

• A:Answer Please reach out to our technical support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team or call at 800-243-0000. Also, be sure to provide your contact information, model/serial numbers and date of purchase. ^Daphane

  Answered 4 years ago by LG Digital Customer Care

  
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Q: QuestionCAN YOU ADD THE #WDPS1W ADA EXTENSION KIT TO THE BOTTOM OF MODEL # WKGX201HWA STACK WASHER/DRYER TO RAISE IT UP.

Asked 4 years ago by FLOYD.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer No, the washtower should not be stacked atop a pedestal. ^Daphane

  Answered 4 years ago by LG Digital Customer Care

  
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Q: QuestionCan this unit be easily detached so it can fit through doors etc as it makes its way towards the closet?

Asked 4 years ago by lruiz.

• A:Answer It is a single unit, not 2 stackable units. Having said that, the installers from Best Buy had no problem getting it through the front door and into the closet

  Answered 4 years ago by Delta2Verified Purchase

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Q: QuestionI can connect the sidekick in the washtower?

Asked 4 years ago by Yube.

• A:Answer No, the sidekick cannot be used with the washtower. ^Daphane

  Answered 4 years ago by LG Digital Customer Care

  
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Q: QuestionI can install it myself or it is necessary for a technician to install it

Asked 4 years ago by Yube.

• A:Answer If you have a confined space to put it, I would recommend having Best Buy install it. The installers knew just what to do and they had all the right tools to get it installed amazingly fast.

  Answered 4 years ago by Delta2Verified Purchase

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Q: QuestionWhere can I get LP conversion instructions for the wash tower? I already purchased a correct LP orifice

Asked 4 years ago by Ethan.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer Regrettably, the installation manual does not provide instruction on changing the orifice. LG recommends this be performed by a qualified technician. ^Daphane

  Answered 4 years ago by LG Digital Customer Care

  
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Q: QuestionDo I need a conversion kit for use with propane

Asked 4 years ago by Ginny.

• A:Answer Yes, for the LP nozzle kit, order part number 383EEL3002D and it should be installed by a qualified technician and the change should be noted on the dryer, https://www.lg.com/us/laundry-accessories/lg-383eel3002d. ^Daphane

  Answered 4 years ago by LG Digital Customer Care

  
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Q: QuestionWhat is the time frame (minutes) for a regular wash load?

Asked 4 years ago by GR.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer The time for a load is not a published specification. When a cycle is selected, the default time for that cycle is displayed. This time will change as modifiers or options are selected. If the display shows -I--, the time will be displayed after the load sensing has detected the load size. The time shown is only an estimate. This time is based on normal operating conditions. Several external factors (load size, room temperature, incoming water temperature, etc.) can affect the actual time. ^Daphane

  Answered 4 years ago by LG Digital Customer Care

  
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Q: QuestionHow do I order a replacement part?

Asked 4 years ago by Breton.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer Please reach out to our support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team or call at 800-243-0000. Also, be sure to provide your contact information, model/serial numbers and date of purchase. ^Daphane

  Answered 4 years ago by LG Digital Customer Care

  
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Q: Questionmeaning of code d80

Asked 4 years ago by bob.

• A:Answer The d80 error means the dryer is 80% clogged either in the air exhaust hose. Please reach out to our support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team or call at 800-243-0000. Also, be sure to provide your contact information, model/serial numbers and date of purchase. ^Daphane

  Answered 4 years ago by LG Digital Customer Care

  
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Q: QuestionI just received this unit and it's rattling and shaking like crazy after install. It's shaking so bad the dryer door is burst opening. Any suggestions?

Asked 4 years ago by Bryan.

• A:Answer You have to take out the 4 screws from the back of the washer

  Answered 4 years ago by RubenVerified Purchase

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Q: QuestionWhat is th DB rating for noise?

Asked 4 years ago by Pam.

• A:Answer I do not see a decibel rating in the owner’s manual. But I used mine for the first time yesterday and it is VERY QUIET! Love it!

  Answered 4 years ago by PammawVerified Purchase

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Q: QuestionHow many inches from the floor is the bottom of the washing machine door?

Asked 4 years ago by lulu.

• A:Answer 10 inches

  Answered 4 years ago by AnonymousVerified Purchase

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Q: QuestionDoes the 55 inches needed to open the laundry doors include the four inches in the back for venting and pipes?

Asked 4 years ago by Debbie.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer No, the 55” does not include additional clearance need for hoses and venting. To ensure sufficient clearance for water inlet hoses, drain hose and airflow, allow minimum clearances of at least 1'' (2.5 cm) at the sides and 4'' (10 cm) behind the appliance. Be sure to allow for wall, door, or floor moldings that may increase the required clearances. ^Daphane

  Answered 4 years ago by LG Digital Customer Care

  
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Q: QuestionIs there a pedestal available for this unit

Asked 4 years ago by Anonymous.

• A:Answer Don’t needed pedestal machine have adjustment screw

  Answered 4 years ago by IftikharVerified Purchase

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