Questions & Answers

Q: QuestionI am planning to have this washer (and the corresponding dryer) in an uninsulated room (water lines will be insulated, but temperature of the room will be variable throughout the year). Will this affect the functioning of the units?

Asked 2 years ago by Millie.

This question was asked about the related product: LG - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Built-In Intelligence - White

• A:Answer If there's ANY chance the room may get below freezing, I would be *extremely* concerned about water freezing somewhere. Because there is zero insulation inside the washing machine, the entire appliance would be subjected to those cold conditions. I wouldn't locate anything that uses water in a location that might get below freezing.

  Answered 2 years ago by Skirge01

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Q: QuestionThis is second load of clothes I have washed. The washer walks all the way out the space for the washer. I put it on the lowest speed and it still walked out the spot. It seems to be level. What should I do before I return it to the store.

Asked 2 years ago by Washer.

This question was asked about the related product: LG - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Built-In Intelligence - White

• A:Answer Hello there. We understand your inquiry regarding the vibration and movement you are experiencing with your LG 4.5 Cu. Ft. Smart Front Load Washer. To ensure your unit remains stable, we recommend verifying that all four shipping bolts were completely removed from the rear of the washer during installation, as these are for transport only and will cause the unit to move if left in place. Additionally, while the unit feels level, we suggest double-checking that the leveling feet are in firm contact with a solid floor and locked into position using the provided wrench. We want to ensure your washer remains securely in place for a quiet and efficient laundry experience. https://www.bestbuy.com/product/lg-4-5-cu-ft-high-efficiency-stackable-smart-front-load-washer-with-steam-and-built-in-intelligence-white/J7G564PZ86 For further assistance and any specific concerns you may have, please contact us on [email protected]. —Renzo

  Answered 3 weeks ago by LG Digital Customer Care

  
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Q: QuestionDo the dimensions of the LG front loader wash machine WM4000HWA include the leveling legs? Can these be removed to reduce the height of the machine?

Asked 2 years ago by Anonymous.

This question was asked about the related product: LG - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Built-In Intelligence - White

• A:Answer There are leveling legs. You could remove them if you wanted to gain a half an inch or so....

  Answered 2 years ago by lukeplus

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Q: Questiondo the dimensions of the LG front loader wash machine WM4000HWA include thee levelers? Can these be removed to shortened the height of the machine?

Asked 2 years ago by dimensions.

This question was asked about the related product: LG - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Built-In Intelligence - White

• A:Answer I have to assume the height includes the minimum height they can be adjusted to, as that would simply make sense from a marketing perspective. I would not remove the levelers because the rubber feet on them are also the "shock absorbers" for your floor. I'd be afraid of noise and, even worse, possible damage to the washer/floor if it was just the metal bottom sitting on your floor.

  Answered 2 years ago by Skirge01

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Q: QuestionFor who’s who purchase this LG washer, does bes buy installer do a good job to install the washer? Does the installer use the spirit level to make sure the washer is level at the installation place?

Asked 2 years ago by Clientwasher.

This question was asked about the related product: LG - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Built-In Intelligence - White

• A:Answer Hi! Please reach out directly to your local best buy for questions and/or concerns regarding installation. They would be happy to assist you. ^Chris

  Answered 2 years ago by LG Digital Customer Care

  
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Q: QuestionI have limited space above w&d. I would like to know the height of washer plus pedestal. I know the height of each item but mounting raises them some. I need measurement from floor to top of washer when mounted on pedestal.

Asked 2 years ago by Luther.

• A:Answer The feet on our pedestal are very close to the minimum they can be adjusted to and the combined height of both the pedestal and the washer is exactly 52 1/4 inches tall.

  Answered 2 years ago by Skirge01

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Q: QuestionDo you take away the old washer and dryer when you deliver/install the new ones?

Asked 2 years ago by Betz.

This question was asked about the related product: LG - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Built-In Intelligence - White

• A:Answer A. Yes. ~Tanisha

  Answered 2 years ago by LG Digital Customer Care

  
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Q: QuestionDoes the WDP3W pedestal fit this washing machine and matching dryer?

Asked 2 years ago by JoefromCA.

This question was asked about the related product: LG - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Built-In Intelligence - White

• A:Answer Hello there. Thanks for reaching out. For the LG - Stack-able Smart Front Load Washer with Steam and Built-In Intelligence model #WM4000HWA is compatible with the LG - Pedestal model #WDP4W. `Jai.

  Answered 2 years ago by LG Digital Customer Care

  
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Q: QuestionIs the door of the washer not reversible? Its a stackable set why would the dryer door be reversible and not the washer?

Asked 3 years ago by Anonymous.

This question was asked about the related product: LG - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Built-In Intelligence - White

• A:Answer Hi there. Thank you for sharing your experience with us. We understand your inquiry regarding the LG 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer (WM4000HWA). While LG dryer doors are reversible to accommodate different laundry room layouts, the washer door is not reversible due to the complex internal locking mechanism and water-tight seal requirements. https://www.bestbuy.com/product/lg-4-5-cu-ft-high-efficiency-stackable-smart-front-load-washer-with-steam-and-built-in-intelligence-white/J7G564PZ86 For further assistance and any specific concerns you may have, please contact us on [email protected]. —Renzo

  Answered 3 weeks ago by LG Digital Customer Care

  
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Q: QuestionMy dryer is not drying well clothes is coming put damp and the the dry light stays blinking. Only the cool light stays on and I can't seem to switch it, can that be the problem? Or how can I make my clothes come out dry?

Asked 3 years ago by Mal.

• A:Answer I do not know the reason for the issues you are experiencing but you could try using the Smart Diagnosis feature via the LG ThinQ App.

  Answered 2 years ago by GeoMackVerified Purchase

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Q: QuestionPlease explain what the steam is for and how do you use it?

Asked 3 years ago by Steam.

• A:Answer You can use it to sanatize clothes or it’s helpful to get out wrinkles.

  Answered 3 years ago by deanoVerified Purchase

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Q: QuestionHow much is the pedestal ?

Asked 3 years ago by Anonymous.

• A:Answer Thanks for the question! LG.com prices, promotions and selections may differ from those at our authorized retailers. Prices and promotions (e.g., promotion codes or free shipping) offered online may not be the same as seen in stores, and store prices and promotions (e.g., coupons or additional discounts) may not be the same as seen online, unless otherwise explicitly stated. ^Jolly

  Answered 3 years ago by LG Digital Customer Care

  
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Q: QuestionIs there a light in the tub?

Asked 3 years ago by Anonymous.

• A:Answer no

  Answered 3 years ago by Adriana

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Q: QuestionCan you buy a pedestal for them.

Asked 3 years ago by Anonymous.

This question was asked about the related product: LG - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Built-In Intelligence - White

• A:Answer The ENERGY STAR® Qualified LG 4.5 cu. ft. Ultra Large Capacity Smart wi-fi Enabled Front Load Washer with TurboWash™ 360° and Built-In Intelligence, Model # WM4000HWA is compatible with the 27"LG Laundry Pedestal, Model # WDP4W...^Ivan

  Answered 3 years ago by LG Digital Customer Care

  
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Q: QuestionDoes this washer have an internal storage location to keep detergent in it? And the ability to tell you when it is running low or out of detergent?

Asked 3 years ago by Meg6554.

This question was asked about the related product: LG - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Built-In Intelligence - White

• A:Answer Hello there! Thank you for your inquiry about the WM4000HWA washer. This model does have a dedicated compartment for storing detergent, allowing you to conveniently load it before starting a cycle. However, it does not have a built-in feature to alert you when you are running low or out of detergent. We recommend regularly checking the detergent level to ensure optimal washing performance. If you have any more questions or need further assistance, please don’t hesitate to send us a private message on Social Media @LGUSSupport. Our team is here to help you with any inquiries you may have. We appreciate your interest in our products! —Avril

  Answered 1 year ago by LG Digital Customer Care

  
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Q: QuestionDo these washers retain a downloaded cycle for repeated use until a new cycle is downloaded?

Asked 3 years ago by PBD.

This question was asked about the related product: LG - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Built-In Intelligence - White

• A:Answer I think so, yes. But only one downloaded cycle is held. So if it’s a regular one great but if you are changing it every time it’s a bit more time consuming.

  Answered 3 years ago by CoffeeHoundVerified Purchase

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Q: Questioni have a lg washer model wm3070hwa which unit can i replace it with and will my dyrer fit o top of the new unit the dryer model is dlgx3071w

Asked 3 years ago by tony.

This question was asked about the related product: LG - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Built-In Intelligence - White

• A:Answer Hello there, Tony. Thank you for your question about replacing your LG washer. The WM4000HWA is a compatible replacement for your current model, the WM3070HWA. Additionally, your DLGX3071W dryer can be placed on top of the new washer using a compatible pedestal. We recommend checking that the pedestal model is correct for the new washer to ensure a proper fit. If you have any more questions or need assistance, please send us a private message on Social Media @LGUSSupport, and we’ll be happy to help. We appreciate your feedback!

  Answered 1 year ago by LG Digital Customer Care

  
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Q: QuestionMy Whirlpool washer needs to be replaced. The companion dryer is working fine. Any reason other than aesthetics for me to have to replace a working dryer with this LG dryer?

Asked 3 years ago by AtlantaFan.

This question was asked about the related product: LG - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Built-In Intelligence - White

• A:Answer Not unless you plan on stacking them, or you just like matching stuff. They also have the app, so you can control them, if you wanted both on one app.

  Answered 3 years ago by Tbarton

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Q: QuestionWhat is the function of a pedestal and why is it offered?

Asked 3 years ago by AtlantaFan.

This question was asked about the related product: LG - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Built-In Intelligence - White

• A:Answer We purchased the pedestal and love it. It raises the washing machine so you don’t have to bend over to load it. All the controls on the machine are on the front, so everything is right in front of you. The pedestal even has drawers so that you can store your detergent and supplies in there. Very handy.

  Answered 3 years ago by DeeDeeVerified Purchase

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