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Questions & Answers

Your price for this item is $2,296.99
The comparable value price is $3,399.99
Page Showing 21-40 of 43 questions
  • QuestionWhat is the size of t)2 box that it comes in?

    Asked by Anonymous.

    • Answer Hello there. Thank you for sharing your experience with us. We understand your inquiry regarding the packaging dimensions for the OLED65G5WUA. The packaging dimensions for the OLED65G5WUA are 65.1" x 37.8" x 7.12". https://www.bestbuy.com/product/lg-65-class-g5-series-oled-evo-ai-4k-uhd-smart-webos-tv-with-one-wall-design-2025/JJ8VPZW8F4 If you have any further questions about your unit, please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to assist you. —Renzo

      Answered by LG Digital Customer Care

  • Questioncan i make the tv default to a specific hdmi input when turned on? i.e. go directly to my cable box.

    Asked by Hedge.

    • Answer Hi there, Hedge. Thank you for sharing your inquiry with us. We understand you're asking if your OLED65G5WUA TV can default to a specific HDMI input when turned on. Yes, you can set your LG TV to power on to a specific HDMI input. To do this, you would typically go into the TV's settings menu, navigate to "General," then "System," and look for an option related to "Power On Behavior" or "Input Settings." From there, you should be able to select your desired HDMI input as the default. https://www.bestbuy.com/product/lg-65-class-g5-series-oled-evo-ai-4k-uhd-smart-webos-tv-with-one-wall-design-2025/JJ8VPZW8F4 If you have any further questions or need assistance with navigating the settings, please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to assist you. —Renzo

      Answered by LG Digital Customer Care

  • QuestionWhat artwork comes bundled with the LG G5 Gallery? Can I access and display the LG G5 Art Gallery from my Roku device or is it only accessible from the LG remote? Can I add third-party art collections to the LG G5?

    Asked by Cotopaxi.

    • Answer Not much...most of the options require a subscription. There are a few free options, but its hard to use/understand. Better off just loading pics onto a flash drive.

      Answered by Anonymous

  • QuestionI’m wondering if the tv will allow me to project on it what’s on my computer screen. Computer has wireless access. Thanks

    Asked by Nc.

    • Answer Hello there. Thank you for sharing your inquiry with us. We understand your question about screen sharing from your computer to your OLED65G5WUA TV. Yes, your LG OLED65G5WUA TV supports screen sharing from a wireless computer. Your TV is equipped with features like Works with Apple AirPlay 2 and Google Cast built-in, which allows you to project or cast content directly from a compatible PC, smartphone, or tablet wirelessly. https://www.bestbuy.com/product/lg-65-class-g5-series-oled-evo-ai-4k-uhd-smart-webos-tv-with-one-wall-design-2025/JJ8VPZW8F4 If you have any further questions about how to activate the AirPlay 2 or Google Cast feature on your TV, or need assistance with connecting your PC, please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to assist you. —Renzo

      Answered by LG Digital Customer Care

  • QuestionIs there a pedestal or feet so I set it on my tv stand? Thanks

    Asked by Anonymous.

    • Answer The LG OLED evo G5 TV Stand - 65-inch Class TV, Model # SA-G5SN65, is the compatible stand for the 65-inch Class LG OLED evo AI G5 4K Smart TV 2025 with Supplied Wall Mount, Model # OLED65G5WUA. You can buy it directly from its product page on Best Buy...^Ivan.

      Answered by LG Digital Customer Care

  • QuestionI purchased an LG model OLED55GXPUA. In July 2021. I am now being told that the 5 year panel warranty does not apply to this model. Is this true?

    Asked by Rfw.

    • Answer The 2020 LG GX 55-inch Class with Gallery Design 4K Smart OLED TV w/AI ThinQ® (54.6" Diag), Model # OLED55GXPUA, only comes with a One (1) year Limited Manufacturer's Warranty from the date of original retail purchase for Parts and Labor (internal/functional parts only). It does not have a 5-Year Display Panel Warranty. LG started offering a 5-Year Display Panel warranty for its OLED TVs in 2021, which applied to all the 55, 65 and 77-inch G1 screen sizes sold throughout the United States,...^Ivan.

      Answered by LG Digital Customer Care

  • QuestionEven thought this TV does not come with a stand, can you get a stand for it?

    Asked by Anonymous.

    • Answer yes I got one from amazon for 39.99 works great

      Answered by MikepH

  • QuestionWhat are my best options for a surround sound system for this television?

    Asked by Soundguy.

    • Answer The S95TR LG Home Theater Soundbar with Dolby Atmos® and Rear Speakers, 9.1.5 channel, Best OLED matching, S95AR LG Home Theater Soundbar for TV with Dolby Atmos® 9.1.5 channel, Best LG OLED matching, or the S90TR LG Home Theater Soundbar with Dolby Atmos® and Rear Speakers, 7.1.3 channel, Best OLED matching, are the best options for the LG 65-inch Class LG OLED evo AI G5 4K Smart TV 2025 with Supplied Wall Mount, Model # OLED65G5WUA...^Ivan.

      Answered by LG Digital Customer Care

  • QuestionHow deep are the 300x300 VESA holes for the M6 screws? I’m looking to use the correct M6 screw length for my mount.

    Asked by Dave.

    • Answer Hello there, Dave. We appreciate you reaching out to us. We understand your inquiry about the OLED65G5WUA TV. While we do not have the specific VESA hole depth, we can advise that the screw length needed for the wall mount is M6 x 10mm. If you need any further assistance, please send us a private message on Social Media @LGUSSupport and our team will be more than happy to explore possible solutions. https://www.bestbuy.com/site/lg-65-class-g5-series-oled-evo-ai-4k-uhd-smart-webos-tv-with-one-wall-design-2025/6621810.p?skuId=6621810 We appreciate your patience. —Renzo

      Answered by LG Digital Customer Care

  • QuestionHow can you hook up hdmi cables if the tv is flush to the wall?

    Asked by Anonymous.

    • Answer Hi, there. Thank you for reaching out with your question regarding the LG TV (OLED65G5WUA) model, connecting HDMI cables when it's mounted flush to the wall. This unit has a cool "zero-gap" wall mount that lets it sit really nicely against the wall. To keep things tidy, there's a little recessed area on the back of the TV for the ports. If you're going for that flush-mount look, a handy tip is to use right-angle or flat HDMI cables. They’re perfect for those snug spots and make it super easy to route without sticking out. For more information about the product, visit https://www.lg.com/us/tvs/lg-oled65g5wua-oled-4k-tv. If you need a bit more help, feel free to drop us a private message on social media @LGUSSupport, and our team would be more than happy to find some solutions. ^Juvy

      Answered by LG Digital Customer Care

  • QuestionFor this price,why don't it come with a better remote?

    Asked by Smooth.

    • Answer Hello there. Thank you for sharing your experience with us. We understand your inquiry regarding the remote control included with your LG OLED65G5WUA TV. The LG Magic Remote for the G5 series is designed to offer intuitive control with features like pointing, wheel scrolling, and voice recognition, providing a seamless navigation experience for your smart TV. While we understand there are varying preferences, this design aims to streamline control for webOS and smart features. https://www.bestbuy.com/site/lg-65-class-g5-series-oled-evo-ai-4k-uhd-smart-webos-tv-with-one-wall-design-2025/6621810.p?skuId=6621810 If you have specific concerns about its functionality or wish to explore available options, please send us a private message on Social Media @LGUSSupport and our team will be more than happy to explore possible solutions. We appreciate your patience. —Renzo

      Answered by LG Digital Customer Care

  • QuestionDoes this TV support Auracast?

    Asked by Larry.

    • Answer Hi there, Larry. We understand your inquiry about the LG OLED65G5WUA 65" Class G5 Series OLED evo AI 4K UHD Smart webOS TV. This model does support Auracast® streaming via Bluetooth LE Audio, for accessible, low-latency broadcast audio directly to compatible hearing aids and headphones. As a troubleshooting step, please make sure your TV is up to date: Go to Settings > All Settings > Support > Software Update and select Check for Updates. Once updated, enable Auracast by navigating to Settings > Sound > Sound Out > Auracast and turning the feature On. https://www.bestbuy.com/site/lg-65-class-g5-series-oled-evo-ai-4k-uhd-smart-webos-tv-with-one-wall-design-2025/6621810.p?skuId=6621810 If you need any further assistance or run into issues, please send us a private message on Social Media @LGUSSupport and our team will be more than happy to explore possible solutions. We appreciate your patience. —Renzo

      Answered by LG Digital Customer Care

  • QuestionWhy does the refresh rate for this TV say it is 120hz? I have this TV and it is 165hz, not 120hz.

    Asked by Parogar.

    • Answer The LG 65" Class G5 Series OLED evo AI 4K UHD Smart webOS TV with One Wall Design (2025), Model # OLED65G5WUA has a native 120 Hz refresh rate and a 165Hz Refresh Rate for VRR with NVIDIA G-Sync, and AMD FreeSync Premium, and a PC with a 165Hz graphic card is required. The 120 Hz showing on the display is the refresh rate of your incoming signal...^Ivan.

      Answered by LG Digital Customer Care

  • QuestionLocation of magnolia stores

    Asked by Ron.

    • Answer Please contact Best Buy's Customer Support or your local Best Buy for assistance with the location of Magnolia stores...^Ivan.

      Answered by LG Digital Customer Care

  • Questionwhat does one wall design mean?

    Asked by Trisha.

    • Answer LG's One Wall Design for its G3, G4, and G5 series OLED TVs refers to a sleek and minimalist aesthetic that allows the TV to be mounted flush against the wall, creating a seamless look in your space. This design minimizes the appearance of wires and provides a clean aesthetic, making it feel like a part of your wall. The One Wall Design is particularly noted for its ultra-seamless feature, leaving virtually no gap between the TV and the wall when hung. This design approach enhances the overall viewing experience by providing a more integrated look for modern home decor...^IVan.

      Answered by LG Digital Customer Care

  • QuestionHow to connect rf coax tv antenna

    Asked by curious.

    • Answer Hello there! We understand your inquiry about connecting an RF coax TV antenna to your LG OLED65G5WUA and are here to help you enjoy over-the-air channels. To get started, please follow these steps: Connect the coax cable securely to the RF ANTENNA INPUT on the back of your TV (labeled “ANT IN”). Power on the TV, then press the Home/Settings button on your Magic Remote. Navigate to All Settings > Channels > Auto Tuning, select Air, and start the channel scan. This will automatically detect and save all available over-the-air broadcasts. Troubleshooting tip: If you’re not receiving channels after the scan, make sure the antenna cable is firmly fastened and that the antenna is positioned near a window or higher up for better reception. https://www.bestbuy.com/site/lg-65-class-g5-series-oled-evo-ai-4k-uhd-smart-webos-tv-with-one-wall-design-2025/6621810.p?skuId=6621810 For any additional assistance with antenna placement, channel tuning, or advanced settings, please send us a private message on Social Media @LGUSSupport and our team will be more than happy to explore possible solutions. We appreciate your patience and look forward to helping you experience crystal-clear TV with your new OLED! —Renzo

      Answered by LG Digital Customer Care

  • QuestionWhat table stand can be used if I am not wall mounting this TV?

    Asked by Alex.

    • Answer Hello, Alex. The LG 65" Class G5 Series OLED evo AI 4K UHD Smart webOS TV with One Wall Design (2025), Model # OLED65G5WUA has not yet been released nor has the optional stand. The optional stand should be available at the time the TV is released or shortly after the TV is released...^Ivan.

      Answered by LG Digital Customer Care

  • QuestionDoes this TV actually exist? I placed a "pre-order" and it has been rescheduled twice now. It seems that delivery dates are just made up and not based in reality.

    Asked by WaitingForG5.

    • Answer Hello there. Thank you for sharing your experience with us. We understand your situation with the OLED65G5WUA pre‑order and want to help you get clarity on delivery. The LG OLED65G5WUA is indeed a genuine upcoming model, and availability is managed by our retail partner, Best Buy. Occasionally, delivery dates may shift based on stock levels and shipping updates at Best Buy. Troubleshooting Step: Please sign in to your Best Buy account, navigate to Order History, and review your OLED65G5WUA order details and expected shipment date. This will confirm the latest delivery estimate and any recent schedule changes. If you see further date adjustments or need assistance with your order status, we recommend contacting Best Buy Customer Care directly or via their online chat for the most up‑to‑date information. https://www.lg.com/us/tvs/lg-oled65g5wua-oled-4k-tv#pdp_specs Once your OLED65G5WUA arrives and you’re ready to set it up, please send us a private message on Social Media @LGUSSupport and our team will be more than happy to explore possible solutions and ensure you enjoy your new TV. We appreciate your patience as Best Buy works to deliver your unit to you. —Renzo

      Answered by LG Digital Customer Care

  • QuestionHas this TV released yet for the 65 inch version?

    Asked by CrossCameron.

    • Answer Hello, Cameron. Thank you for your interest in the LG 65" Class G5 Series OLED evo AI 4K UHD Smart webOS TV with One Wall Design (2025), Model # OLED65G5WUA. This TV may only be available at select Best Buy locations that have a Magnolia store. Magnolia stores offer top-of-the-line home theater products, including premium televisions, speakers, A/V receivers, and furniture. Please contact your local Best Buy store for assistance with the availability of the TV...^Ivan.

      Answered by LG Digital Customer Care

  • Questiondoes the tv come with a stand ?

    Asked by halle.

    • Answer $3000 for a television and they won’t include a stand for those who can’t or don’t want to wall mount? Insanity.

      Answered by Timmy