Questions & Answers

Q: QuestionWhat is the washing machine model that compliments this dryer?

Asked 9 months ago by jason.

This question was asked about the related product: LG - 7.8 Cu. Ft. Stackable Smart Electric Dryer with Ventless Heat Pump Technology - Black Steel

• A:Answer Hi there, Jason. Thank you for reaching out! The matching washer for the LG DLHC5502B dryer is the LG WM6700HBA front-load washer. This washer complements the dryer in both design and performance, offering AI technology, advanced washing programs, and smart connectivity to streamline your laundry experience. If you're considering a stacked setup, you may also need the LG stacking kit (HSTK1B) for proper installation. https://www.lg.com/us/washers-dryers/lg-dlhc5502b-electric-dryer#pdp_specs If you have any other questions or need further assistance, feel free to send us a private message on Social Media @LGUSSupport. We'd be happy to help! —Renzo

  Answered 9 months ago by LG Digital Customer Care

  
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Q: QuestionIs there a matching pedestal for this dryer (Graphite)? Any other accessories needed? Thank you in advance!

Asked 1 year ago by JoanTenny.

• A:Answer Hi there, Joan! Thank you for your inquiry about the DLHC5502V dryer. The matching pedestal for this model is the WPD6V, which is designed to fit perfectly and provide additional storage space. If you need any accessories, consider purchasing a vent kit if venting is required, as well as any necessary installation materials. If you have any further questions or need assistance, please feel free to send us a private message on Social Media @LGUSSupport. We're here to help, and we appreciate your understanding! —Avril

  Answered 1 year ago by LG Digital Customer Care

  
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Q: QuestionHello! I am curious how the draining works for this dryer....does it just attach into the same hose used by the washer so no other draining required? Also, do all the required parts to install come with Best Buy service?

Asked 4 days ago by Flash.

This question was asked about the related product: LG - 7.8 Cu. Ft. Stackable Smart Electric Dryer with Ventless Heat Pump Technology - Black Steel

• A:Answer I use the same drain as the washing machine. The dryer has a very small hose for draining. Best Buy provided all the needed parts and handled the installation. I am happy with the dryer because I had venting issues prior to this dryer.

  Answered 3 days ago by MarkG

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Q: QuestionCan you send a link for the manual?

Asked 3 months ago by las.

This question was asked about the related product: LG - 7.8 Cu. Ft. Stackable Smart Electric Dryer with Ventless Heat Pump Technology - Black Steel

• A:Answer Hello there, Las. We understand your inquiry about the LG dryer, model # DLHC5502B. The owner's manual for this unit can be found directly on our official website. This resource contains important information on installation, operation, and maintenance. Here is the link to the owner's manual: https://www.lg.com/us/support/product/lg-DLHC5502B.ABLEEUS We appreciate your patience. Please send us a private message on Social Media @LGUSSupport if you need any further assistance. —Renzo

  Answered 3 months ago by LG Digital Customer Care

  
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Q: QuestionSo I can just hook the hose up to the washing machine next to it?

Asked 3 months ago by las.

This question was asked about the related product: LG - 7.8 Cu. Ft. Stackable Smart Electric Dryer with Ventless Heat Pump Technology - Black Steel

• A:Answer Hi there, Las. We understand your question about the LG dryer, model # DLHC5502B. This is a ventless dryer with heat pump technology, which means it operates differently from a traditional vented dryer. Instead of venting hot, moist air outside, this dryer collects the moisture in a small internal tank or it is drained out through a separate drain hose. Since this model is a ventless unit, it does not require an external vent. If you have the unit drained, you can install the included drain hose to a nearby drain, like the standpipe for your washing machine. https://www.bestbuy.com/site/lg-7-8-cu-ft-stackable-smart-electric-dryer-with-ventless-heat-pump-technology-black-steel/6573533.p?skuId=6573533 We appreciate your patience. Please send us a private message on Social Media @LGUSSupport if you need any further assistance. —Renzo

  Answered 3 months ago by LG Digital Customer Care

  
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Q: Questionnot getting the matching washer. saw on one of the questions it says to connect hose to washer. we need a hose for this dryer? do you have a video for setup? not sure where we are supposed to drain the hose/water

Asked 3 months ago by las.

This question was asked about the related product: LG - 7.8 Cu. Ft. Stackable Smart Electric Dryer with Ventless Heat Pump Technology - Black Steel

• A:Answer As indicated in its header, the Energy Star® Most Efficient LG 7.8 cu. Ft. Mega Capacity Smart Front Load Dryer with Dual Inverter HeatPump™ Technology and Inverter Direct Drive Motor System, Model # DLHC5502B, is a heat pump dryer. It has a drain port on the back that you have to attach a drain hose to so it can channel out the moisture or water that remains after the laundry inside has been dried. Depending on the usage frequency, you should drain it every two to three uses or at least once a month. There are explicit instructions and illustrated diagrams on page 21 in the owner's manual under 'How to Connect the Drain Hose' that are easy to follow for connecting the included drain hose...^Ivan.

  Answered 3 months ago by LG Digital Customer Care

  
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Q: QuestionCan this dryer stack with LG washer WM4000HWA? It seems like it should based on dimensions but I want to be sure before I purchase.

Asked 6 months ago by Jack.

• A:Answer Hi there, Jack. We understand your inquiry and appreciate you considering LG for your laundry setup. You’re looking at the DLHC5502W dryer and wondering if it will stack safely with your WM4000HWA washer. Let’s walk through what you need to know: First, the DLHC5502W dryer is designed to be stackable and pairs perfectly with front-load washers. Although its “Matching Washer Model Number” lists WM5500HWA and WM6500HWA, the key factor is that your WM4000HWA is also a front-load washer with the same 27″ width and nearly identical depth, so it meets the basic dimensional requirements. Troubleshooting Step: Before stacking, ensure both units are level on the floor and use the LG-approved Stacking Kit HSTK1B. This kit secures the dryer to the top of your WM4000HWA and includes brackets and hardware to prevent shifting or tipping. Double-check that you have at least 1″ of clearance around the stack for proper ventilation and door swing. https://www.bestbuy.com/site/lg-7-8-cu-ft-stackable-smart-electric-dryer-with-ventless-heat-pump-technology-white/6573534.p?skuId=6573534 We’re happy to help you verify compatibility and walk you through installation details—please send us a private message on Social Media @LGUSSupport so our team can explore all possible solutions and ensure your setup is safe and secure. We appreciate your patience and look forward to assisting you further. —Renzo

  Answered 6 months ago by LG Digital Customer Care

  
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Q: QuestionI need a ventless, electric dryer. Is this a ventless, electric dryer? Also, I do not want a water tray. When I use this, I only need to empty the lint trap? No water tray?

Asked 9 months ago by Anonymous.

• A:Answer Hi there! Thank you for your inquiry about the LG DLHC5502V electric dryer. We understand you're looking for a ventless dryer without a water tray. Yes, the LG DLHC5502V is a ventless, heat pump dryer, which means it doesn't require an external vent for operation. This model does feature an auto cleaning condenser, so you won’t need to worry about manually cleaning the condenser during use. Additionally, this dryer does not use a water tray—it collects moisture through the heat pump system, so all you need to do is regularly empty the lint trap to ensure optimal performance. https://www.lg.com/us/washers-dryers/lg-dlhc5502v-electric-dryer#pdp_specs We hope this helps clarify the features of this unit! If you have more questions or need further assistance, please send us a private message on @LGUSSupport, and our team will be more than happy to assist you further. We appreciate your interest in our product! —Renzo

  Answered 9 months ago by LG Digital Customer Care

  
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Q: QuestionCan you confirm the as installed depth requirement is 37 1/4" or more (DLHC5502B)? The manual says the dryer is 32 1/4" deep and the install instructions show a required 5" or more clearance behind the dryer. Why the extra 5" for a ventless dryer?

Asked 9 months ago by Remodeler.

• A:Answer It helps with the air circulation, and matches with the washer depth, hope this helps.

  Answered 9 months ago by Vinay

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Q: QuestionIs this a 220?

Asked 9 months ago by DannieG.

This question was asked about the related product: LG - 7.8 Cu. Ft. Stackable Smart Electric Dryer with Ventless Heat Pump Technology - Black Steel

• A:Answer Hi there, DannieG. Thank you for your interest in the LG DLHC5502B dryer. This unit operates on 240V or 208V, depending on your home’s electrical setup. It requires a 15 Amp circuit and is designed to be energy efficient with heat pump technology. https://www.lg.com/us/washers-dryers/lg-dlhc5502b-electric-dryer#pdp_specs If you need further assistance with installation or compatibility, please send us a private message on @LGUSSupport, and we’ll be happy to help! —Renzo

  Answered 9 months ago by LG Digital Customer Care

  
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Q: QuestionThe product page is silent on whether the door reverses. Elsewhere I have seen buyers complain that it does not reverse. Does it? The photo shows symetrical screw options on both sides so it seems like it should.

Asked 1 year ago by Alex.

• A:Answer Hello there! Thank you for reaching out to us. We understand you’re looking for information on whether the door of your LG model DLHC5502W dryer can be reversed. The DLHC5502W dryer does not have a reversible door. Although the product page may not explicitly mention this, and the symmetrical screw options might suggest otherwise, the door is designed to open in a single direction. This design is standard for this model, and it’s not intended for reversal. If you have any further questions or need additional assistance, please send us a private message on Social Media @LGUSSupport. Our team will be more than happy to assist you further. We appreciate your patience. —Renzo

  Answered 1 year ago by LG Digital Customer Care

  
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Q: QuestionCan I use the LG stacking kit KSTK4 with this dryer?

Asked 1 year ago by Anonymous.

This question was asked about the related product: LG - 7.8 Cu. Ft. Stackable Smart Electric Dryer with Ventless Heat Pump Technology - Black Steel

• A:Answer Hi there. Thank you for reaching out! The LG KSTK4 stacking kit is compatible with LG washers and dryers. However, for the LG 7.8 Cu. Ft. Stackable Smart Electric Dryer with Ventless Heat Pump Technology in Black Steel, we recommend using the LG HSTK1B Front Load Laundry Stacking Kit1. This kit is specifically designed for the 27" wide Heat Pump Dryer and its matching washer. You can find more details on LG’s official website at https://www.lg.com/us. If you have any more questions or need further assistance, please send us a private message on our social media platform via @LGUSSupport, and our team will be happy to assist you. -MC

  Answered 1 year ago by LG Digital Customer Care

  
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Q: QuestionHow much depth is needed for this dryer to be installed in a closet?

Asked 1 year ago by Judith.

This question was asked about the related product: LG - 7.8 Cu. Ft. Stackable Smart Electric Dryer with Ventless Heat Pump Technology - Black Steel

• A:Answer Thank you for your interest in the LG Dryer. The LG DLHC5502B 7.8 cu. ft. front load electric dryer requires a depth of 32 1/4 inches for installation, with an additional 20 1/2 inches needed when the door is open (total depth of 52 3/4 inches). You can download its owner's manual through this link for more information: https://www.lg.com/us/support/product/lg-DLHC5502B.ABLEVUS. If problem persist, please reach out to us on social media @LGUSSupport so we can help you further. ^Cris

  Answered 1 year ago by LG Digital Customer Care

  
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Q: QuestionGOOD MORNING, I WOULD LIKE TO KNOW HOW YOU REMOVED THE WATER FROM THE DRYER, IS THERE A DRAWER THAT COLLECTS THE CONDENSED WATER OR DO YOU HAVE A HOSE TO DISCHARGE THE WATER THAT YOU CAN CONNECT TO THE DRAIN USED BY THE WASHING MACHINE? THANK YOU.

Asked 1 year ago by CAPTMARC.

• A:Answer DLHC5502, you need to use/connect the drain hose included. There is no separate collection container.

  Answered 1 year ago by BrettTVerified Purchase

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Q: QuestionI am looking to stack this dryer with washer model WM5500HWA. The dryer recommends stacking kit HSTK1B while the washer recommends stacking kit KSTK4. Which stacking kit should we use?

Asked 1 year ago by KN.

• A:Answer Thank you for your interest in the LG Dryer. The recommended stacking kit HSTK1B, you can safely and securely stack your LG dryer DLHC5502W on top of the LG washer WM5500HWA, creating more space in your laundry room. You can download its owner's manual through this link for more information: https://www.lg.com/us/support/product/lg-DLHC5502W.ABWEEUS. ^Cris

  Answered 1 year ago by LG Digital Customer Care

  
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Q: QuestionWill model WM5500HWA STACK WITH THE DRUER

Asked 1 year ago by 1234mbbbb.

• A:Answer Thank you for your interest in the LG Dryer (DLHC5502W) model. Yes, the LG WM5500HWA washer can stack with the LG DLHC5502W dryer. The stacking process involves using a stacking plate and ensuring that the dryer legs are correctly positioned and secured on the stacking plate. You can download its owner's manual through this link for more information: https://www.lg.com/us/support/product/lg-DLHC5502W.ABWEEUS. ^Cris

  Answered 1 year ago by LG Digital Customer Care

  
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Q: Questionwhat is the compatible washer machine for this dryer.Thank you

Asked 1 year ago by romeo.

• A:Answer Hello, Romeo! The compatible washers for the LG Dryer DLHC5502V are LG Washer WM5500HVA and LG Washer WM5700HVA. We hope this information is helpful to you! -Shae

  Answered 1 year ago by LG Digital Customer Care

  
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Q: QuestionI don't need the washer. Can the LG ventless stackable dryer be placed on the floor?

Asked 1 year ago by Abacoman.

This question was asked about the related product: LG - 7.8 Cu. Ft. Stackable Smart Electric Dryer with Ventless Heat Pump Technology - Black Steel

• A:Answer Thank you for your interest in the LG Dryer (DLHC5502B) model. Yes, the LG ventless stackable dryer model DLHC5502B can be placed on the floor without the need for stacking it with a washer. You can download its owner's manual through this link for more information: https://www.lg.com/us/support/product/lg-DLHC5502B.ABLEEUS. ^Cris

  Answered 1 year ago by LG Digital Customer Care

  
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Q: QuestionWhat size receptacle is acceptable? 30 amp 125/250? Also how many prongs 3 or 4?

Asked 1 year ago by Anonymous.

• A:Answer Thank you for your interest in the LG Dryer. For the LG DLHC5502W dryer, you'll need a 30-amp, 125/250-volt outlet. You can download its owner's manual through this link for more information: https://www.lg.com/us/support/product/lg-DLHC5502W.ABWEEUS. For additional assistance, please reach out to us on social media @LGUSSupport so we can help you further. ^Cris

  Answered 1 year ago by LG Digital Customer Care

  
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