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  • QuestionDoes the HBS-1125 support AptX and AptX HD? The previous model (HBS-1100) did, and it's hard to imagine a feature like this being removed from a top-end product. All the speaker technology won't help if you're using FM radio-quality signal to begin with

    Asked by Alex.

    • Answer None of the new LG Tone Platinum models have Aptx or Aptx-HD. The original Tone Platinum HBS-1100 supported APTX-HD and it was this feature that allowed the Bluetooth connection to be indistinguishable from CD quality wired headphones. Apparently LG seems to think that adding a dynamic driver to the new models is somehow going to replicate the quality of what they removed but all that it's going to do is give you a fuller sounding distorted connection. They could put six drivers in each earphone and it wouldn't help. Oddly enough, they managed to double the price. You may be asking yourself how could this possibly be an upgraded version of the original Tone Platinums and the honest answer is that it isn't. In order to put APTX-HD compatibility into a device the manufacturer has to pay a royalty fee and this year LG must have decided to raise the price and put all the profit in the shareholders' pockets. This year's models aren't even in the same league as the originals and we will see if Best Buy is truly the going to be the customers' trusted advisor or LG's partner in profit in their decision on whether to publish my truthful opinion (the results of which will appear in another publication prior to Christmas). This year's models should more appropriately be called the Tone Tins.

      Answered by TheTruthAboutLGPlatinums

  • QuestionDoes this model have an external speaker?

    Asked by Face.

    • Answer No, the HBS-1125 does not have an external speaker. If you are looking for this feature, check out the HBS-835S. ^CP

      Answered by LG Digital Customer Care

  • QuestionAre these headphones sweat and water resistant

    Asked by Gs480.

    • Answer I have not tested my current LG headphones for resistance to sweat and water, but prior versions were not resistant and died - one after a hard workout, and a subsequent set died after I was outside doing lawn work and sweating. I am a fan of these headphones, but I do not subject them to these kinds of situations any more.

      Answered by MichaelJ

  • QuestionDoes it vibrate on in coming calls

    Asked by Conrad.

    • Answer Yes they vibrate when you receive a call. You might want to take that feature off though, due to the cheap plastic LG uses you headset might crack. If it does crack, just prepair your self to spend another $200 on a new set because LG cant stand behind thier products.

      Answered by UnhappyJessica

  • QuestionDo these headphones have the aptx bluetooth protocol?

    Asked by Mike.

    • Answer The original LG Tone Platinum model from 2016 has the aptX feature. The most recent iteration of the Tone Platinum from late 2018 oddly enough is not equipped with aptX capability.

      Answered by Gadgetman

  • QuestionDoes it do voice commands? For instance can I press a button and ask her to call specific person? And can I press a button and ask to read my texts?

    Asked by Gg.

    • Answer No, this unit does not support voice command.

      Answered by CommunityAnswer

  • Questionthis item have noise cancelling?

    Asked by JJ.

    • Answer Yes it does

      Answered by Krisr

  • QuestionDo these announce caller id

    Asked by Sdc1.

    • Answer Yes it does.

      Answered by Outcast

  • QuestionI just received my hbs 1125 earbuds. When I connect to my phone, it shows up as hbs 930. The manual in the box says hbs-1010/930 (platinum-alpha, not platinum+). Are these the same product (930 and 1125), or did I receive the wrong thing?

    Asked by Cliff.

    • Answer Hello, the HBS-1125 are the not the same as the HBS-930, however, we are unsure of what you received. We do recommend you contact your the dealer or take them to the store for your order to be reviewed. ^AC

      Answered by LG Digital Customer Care

  • QuestionCan you connect to 2 devices at the same time?

    Asked by canuck.

    • Answer Yes. That was one of the major selling features for me.

      Answered by Jdandeneau35

  • QuestionIs the necklace part flexible or hard, unbending plastic?

    Asked by Abigail.

    • Answer It's flexible enough . It bends in the middle of the neck

      Answered by Sam2869

  • QuestionHow can I easily connect to my computer?

    Asked by Carol.

    • Answer How easily the LG TONE PLATINUM+ Bluetooth® Wireless Stereo Headset, Model # HBS-1125 will connect to your computer depends on your computer's Bluetooth pairing procedure. It should not be that complicated and you just need to follow the voice prompts to guide you through the pairing procedure. The LG TONE PLATINUM+ (HBS-1125) is a lightweight wireless headset that can be used as an audio accessory for devices supporting either the A2DP or Hands-Free Bluetooth Profile. If you are prompted for an authorization code (PIN code), type 0000. Make sure the headset's battery is fully charged before proceeding with pairing. Make sure that the Bluetooth on your computer is set to on and that it is discoverable to other devices. Select [LG HBS1125 ] from a list of available devices on your computer to connect to the headset. A voice message will indicate that the connection is completed...^IFV

      Answered by LG Digital Customer Care

  • QuestionWater/sweat resistant???

    Asked by Anonymous.

    • Answer No, it is not water/sweat resistant.

      Answered by CommunityAnswer

  • QuestionAre these water proof

    Asked by Anonymous.

    • Answer The LG TONE PLATINUM+ Bluetooth® Wireless Stereo Headset, Model # HBS-1125 is not waterproof...^IFV

      Answered by LG Digital Customer Care

  • QuestionDo these work with a Bluetooth TV

    Asked by stvktz.

    • Answer Yes, they do. Very easy to pair and use.

      Answered by customerforyears

  • QuestionHow long do these typically last? 1 year? 5 years??

    Asked by Indecisive.

    • Answer The LG Tone Bluetooth Headsets have a 1 year manufacturer's warranty. With the proper care these can last many more years. We do not list a lifespan for the products however. ^CP

      Answered by LG Digital Customer Care

  • Questionwhat is the proper way to clean my 1125 ear buds including the mesh?

    Asked by Jim.

    • Answer We would recommend cleaning the earbuds with alcohol on a Qtip. If you are in need of assistance, you can contact our Customer Support by any of the below options: Phone: 1-800-243-0000 LiveChat: https://www.lg.com/us/support/chatbot Email: https://www.lg.com/us/support/email-appointment Facebook Messenger: https://www.facebook.com/LGUSA/ Twitter: @LGUSSupport The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/

      Answered by LG Digital Customer Care

  • QuestionWILL THESE HEADPHONES WORK WITH THE GREAT CALL ANDROID SMARTPHONE WHICH WORKS THRU VERIZON?

    Asked by MARTY.

    • Answer Hi Marty, I used mine with a Verizon Droid Smartphone and had no problems with phone calls. The problem I've had with the LG Tone series is that they will all FAIL after about 12 to 14 months, so I hope you got the extended 2 year warranty with yours. I've owned 3 pairs of these in the last 3+ years (With the LG tone platinum being the latest). After my LG tone platinums went out on me I decided to go with the BOSE Soundsports (which I love so far, we'll see if they last). I wrote reviews for both the LG tone platinum and the Bose soundsports. Hope this was helpful!

      Answered by 7cab7777

  • QuestionAre these water resistant or sweat resistant

    Asked by Julsz.

    • Answer This headset is not water resistant. ^CP

      Answered by LG Digital Customer Care

  • QuestionHi are these compatible with the LG 55 INCH LED UK630 SERIES SMART 4K UHD TV Thanks

    Asked by Hawk.

    • Answer The LG UK6300PUE 4K HDR Smart LED UHD TV w/ AI ThinQ® - 55" Class (54.6" Diag), Model # 55UK6300PUE is a Bluetooth (ver. 4.2) enabled TV. It would be able to connect to this headset. ^CP

      Answered by LG Digital Customer Care