Questions & Answers

Name: LG - TONE ULTRA+ HBS-820S Wireless In-Ear Behind-the-Neck Headphones - Black
Brand: LG
SKU: 5803518
Price: 119.99 USD
Rating: 4.2 (922 reviews)

LG - TONE ULTRA+ HBS-820S Wireless In-Ear Behind-the-Neck Headphones - Black

Model:: HBS-820S.ACBBBKI; |
SKU:: 5803518

User rating, 4.2 out of 5 stars with 922 reviews.

Highly rated by customers for:

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Page Showing 21-40 of 58 questions

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QuestionMy LG blue tooth sounds muffled when I'm talking to someone they tell me I'm not clear its sounds muffled
Asked 6 years ago by Jay.
- Answer run don't walk back to the store and return it, this is likely the first of your problems w/ and LG Has headset. I've had four units (three, but one got replaced and went bad too). When they start dropping calls is the worst
  Answered 6 years ago by HBee
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QuestionWhy my lg jbl Bluetooth headset call ppl on its on
Asked 7 years ago by Ralo.
- Answer My does same and its really annoying. Now I just turn it off when I'm not making a call.
  Answered 6 years ago by Frnk
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QuestionThe microphone is not working
Asked 7 years ago by Bob.
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QuestionToday my headset decided that people don't need to hear me during a phone call. Any suggestions on what the problem may be? I can hear the other person fine. LG Tone Ultra HBS820
Asked 7 years ago by Stephanie.
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QuestionI have a lg hbs820s and right speaker volume button is not working can themat be fixed
Asked 7 years ago by Rocky.
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QuestionMy headphones keep saying out of range, trying to connect, connected. This happen continuously. It started about 2 weeks ago and there hasn’t been an update on my iPhone X in a few weeks prior to this happening. What is the problem and what is the fix??
Asked 7 years ago by Outofrange.
- Answer Did you find a solution for this problem?
  Answered 1 year ago by Anonymous
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QuestionMy lg tone ultra 820 can barely hear my voice from about 2 feet away. Can it be inabled to hear conversations in the room.
Asked 7 years ago by Calvin.
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QuestionI own a 1 yr old LG49UJ6500 TV. Will these headphones work with the TV to allow me to listen while room is silent? There is a Headphone option in the sound menu.
Asked 7 years ago by KenParadiseValley.
- Answer The LG 4K UHD HDR Smart LED TV - 49" Class (48.5" Diag), Model # 49UJ6500 supports both the LG Sound Sync and Bluetooth. ^CP
  Answered 7 years ago by LG Digital Customer Care
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QuestionWhere is the microphone
Asked 7 years ago by Baby.
- Answer The Dual Mems Microphones are on the left arm of the LG - TONE ULTRA+ HBS-820S Wireless In-Ear Behind-the-Neck Headphones - Black. One of the microphones is on the top and the other is on the side. In the images of the headphones, you can see a hole in the top below the 'JBL' logo indicating where the one on the top is and if you scroll to the next image showing the side of the left arm, you can see another hole between the Call Button and the Volume Jog Switch that locates the second microphone...^IFV
  Answered 2 years ago by LG Digital Customer Care
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QuestionI had the sport model, which has been discontinued. Is this one water resistant and durable?
Asked 7 years ago by Anonymous.
- Answer No, this product is not water-resistant.
  Answered 7 years ago by CommunityAnswer
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QuestionHow do I switch from earbuds to outer speaker ?
Asked 7 years ago by Dan.
- Answer This model does not have an external speaker.
  Answered 7 years ago by CommunityAnswer
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Questionwhat does the "s" stand for in the LG Tone Ultra 820S? (wireless headphones)
Asked 7 years ago by M111.
- Answer The "S" signifies an enhanced version of the headset over the HBS-820. It features enhanced drivers. ^CP
  Answered 7 years ago by LG Digital Customer Care
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QuestionDoes anyone know why the sound goes out so fast haven't even had them a full yr an the right side went out so fast now the left is going out as well and best buy doesn't take them back anymore cause ppl say the same thing I do these things are expensive
Asked 7 years ago by Anonymous.
- Answer Hi, we hate that you had a bad experience with your HBS-820. We do offer a 1 year warranty on your headset and we are always happy to help. We can be reached on on Twitter at @LGUSSupport or on Facebook https://www.facebook.com/LGUSSupport/ or even via phone at 1-800-793-8896. We would love to be able to help you out.^AC
  Answered 7 years ago by LG Digital Customer Care
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QuestionMy LG HBS-810 works great for audio on my iPhone 7+. However for phone calls I have 2 issues: 1) The voice of the person I am talking with gets badly distorted for 10 seconds. 2) They report my voice as being distorted. Is anybody else experiencing this?
Asked 7 years ago by Esuorcd.
- Answer I have several people say that the can't understand me. I think it is because the micro phone for this model is located in the incorrect location. The mic on both sides rubs against your skin or your clothes. The other models did not do that, only this one. I am really annoyed by it. LG, should have put the mics in a different location.
  Answered 7 years ago by VickieR
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QuestionHave hbs820s and my music will turn off by its self and at times the play button wont turn music back on. Does anyone know whats going on with it? Thanks
Asked 7 years ago by Tomgdale.
- Answer We are sorry to hear you are experiencing an issue with your headset. We would be happy to look into this problem. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP
  Answered 7 years ago by LG Digital Customer Care
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QuestionIs there a retractable headset that DOES say the name of the person that is calling instead of just the number????
Asked 7 years ago by Brad.
- Answer We currently do not have this feature on our headsets. ^CP
  Answered 7 years ago by LG Digital Customer Care
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QuestionWill it say the name of the person calling instead of just saying the phone number??? I need one that does that
Asked 7 years ago by Brad.
- Answer The LG HBS-820S DOES say who’s calling - IF the caller is in your contacts - when your phone first rings. If not, the headset may say "Unknown Caller". That’s been my experience.
  Answered 4 years ago by Slik
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QuestionQ: The outside speaker will not turn off. When I switch the button on the right hand side that operates the outside speaker it does not transfer over to the earbuds. Sound comes out of the outside speaker even in the off position.
Asked 7 years ago by Anonymous.
- Answer This certainly doesn't sound right. We would be happy to look into this further. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP
  Answered 7 years ago by LG Digital Customer Care
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QuestionDoes it have warranty? And if yes , please provide little more information.
Asked 7 years ago by Magda.
- Answer No I should have gotten a warranty
  I would recommend:
  - Samsung - 65" Class - LED - MU6290 Series - 2160p - Smart - 4K Ultra HD TV with HDR
    User rating, 4.68 out of 5 stars with 658 reviews.
  - Samsung - 55" Class (54.6" Diag.) - LED - Curved - 2160p - Smart - 4K Ultra HD TV
    User rating, 4.7 out of 5 stars with 720 reviews.
  Answered 7 years ago by Candy
  Answer this question
QuestionThey turn on no sound or voice
Asked 7 years ago by The12eagles.
- Answer I have not had any problems with this. My old headset finally died so just bought this one. The ear buds fit way better.
  Answered 7 years ago by ellen
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Showing 21-40 of 58 questions

Questions & Answers

LG - TONE ULTRA+ HBS-820S Wireless In-Ear Behind-the-Neck Headphones - Black

Q: QuestionMy LG blue tooth sounds muffled when I'm talking to someone they tell me I'm not clear its sounds muffled

Q: QuestionWhy my lg jbl Bluetooth headset call ppl on its on

Q: QuestionThe microphone is not working

Q: QuestionToday my headset decided that people don't need to hear me during a phone call. Any suggestions on what the problem may be? I can hear the other person fine. LG Tone Ultra HBS820

Q: QuestionI have a lg hbs820s and right speaker volume button is not working can themat be fixed

Q: QuestionMy headphones keep saying out of range, trying to connect, connected. This happen continuously. It started about 2 weeks ago and there hasn’t been an update on my iPhone X in a few weeks prior to this happening. What is the problem and what is the fix??

Q: QuestionMy lg tone ultra 820 can barely hear my voice from about 2 feet away. Can it be inabled to hear conversations in the room.

Q: QuestionI own a 1 yr old LG49UJ6500 TV. Will these headphones work with the TV to allow me to listen while room is silent? There is a Headphone option in the sound menu.

Q: QuestionWhere is the microphone

Q: QuestionI had the sport model, which has been discontinued. Is this one water resistant and durable?

Q: QuestionHow do I switch from earbuds to outer speaker ?

Q: Questionwhat does the "s" stand for in the LG Tone Ultra 820S? (wireless headphones)

Q: QuestionDoes anyone know why the sound goes out so fast haven't even had them a full yr an the right side went out so fast now the left is going out as well and best buy doesn't take them back anymore cause ppl say the same thing I do these things are expensive

Q: QuestionMy LG HBS-810 works great for audio on my iPhone 7+. However for phone calls I have 2 issues: 1) The voice of the person I am talking with gets badly distorted for 10 seconds. 2) They report my voice as being distorted. Is anybody else experiencing this?

Q: QuestionHave hbs820s and my music will turn off by its self and at times the play button wont turn music back on. Does anyone know whats going on with it? Thanks

Q: QuestionIs there a retractable headset that DOES say the name of the person that is calling instead of just the number????

Q: QuestionWill it say the name of the person calling instead of just saying the phone number??? I need one that does that

Q: QuestionQ: The outside speaker will not turn off. When I switch the button on the right hand side that operates the outside speaker it does not transfer over to the earbuds. Sound comes out of the outside speaker even in the off position.

Q: QuestionDoes it have warranty? And if yes , please provide little more information.

Q: QuestionThey turn on no sound or voice

Best-selling Best Buy

QuestionMy LG blue tooth sounds muffled when I'm talking to someone they tell me I'm not clear its sounds muffled

QuestionWhy my lg jbl Bluetooth headset call ppl on its on

QuestionThe microphone is not working

QuestionToday my headset decided that people don't need to hear me during a phone call. Any suggestions on what the problem may be? I can hear the other person fine. LG Tone Ultra HBS820

QuestionI have a lg hbs820s and right speaker volume button is not working can themat be fixed

QuestionMy headphones keep saying out of range, trying to connect, connected. This happen continuously. It started about 2 weeks ago and there hasn’t been an update on my iPhone X in a few weeks prior to this happening. What is the problem and what is the fix??

QuestionMy lg tone ultra 820 can barely hear my voice from about 2 feet away. Can it be inabled to hear conversations in the room.

QuestionI own a 1 yr old LG49UJ6500 TV. Will these headphones work with the TV to allow me to listen while room is silent? There is a Headphone option in the sound menu.

QuestionWhere is the microphone

QuestionI had the sport model, which has been discontinued. Is this one water resistant and durable?

QuestionHow do I switch from earbuds to outer speaker ?

Questionwhat does the "s" stand for in the LG Tone Ultra 820S? (wireless headphones)

QuestionDoes anyone know why the sound goes out so fast haven't even had them a full yr an the right side went out so fast now the left is going out as well and best buy doesn't take them back anymore cause ppl say the same thing I do these things are expensive

QuestionMy LG HBS-810 works great for audio on my iPhone 7+. However for phone calls I have 2 issues: 1) The voice of the person I am talking with gets badly distorted for 10 seconds. 2) They report my voice as being distorted. Is anybody else experiencing this?

QuestionHave hbs820s and my music will turn off by its self and at times the play button wont turn music back on. Does anyone know whats going on with it? Thanks

QuestionIs there a retractable headset that DOES say the name of the person that is calling instead of just the number????

QuestionWill it say the name of the person calling instead of just saying the phone number??? I need one that does that

QuestionQ: The outside speaker will not turn off. When I switch the button on the right hand side that operates the outside speaker it does not transfer over to the earbuds. Sound comes out of the outside speaker even in the off position.

QuestionDoes it have warranty? And if yes , please provide little more information.

QuestionThey turn on no sound or voice