Questions & Answers

Q: QuestionDon't understand the Personal Edition vs Family Edition , does this mean only one person can log in vs up to six?

Asked 4 years ago by Boltz.

• A:Answer Personal Edition is one installation on one computer. The family edition can be installed on up to 6 computers and each user has his/her own account.

  Answered 4 years ago by Learncom

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Q: QuestionI am buying a computer that comes with with 15 months of MS 365 for the price of 12 mos. How much will I pay when this auto renews? How much would I pay to renew if I buy MS 365 for up to 6 users?

Asked 4 years ago by BarbaraW.

• A:Answer You would pay $99.99 to renew your Microsoft 365 family plan.

  Answered 4 years ago by BAW50

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Q: QuestionI have Microsoft 365 personal on my laptop now, and my subscription doesnt run out until October and is set to auto renew. If I buy the 365 Family so that I can use it on my iMac and my MacPro now, what happens to the remainder of my personal subscription

Asked 4 years ago by DonnaD.

• A:Answer Can't verify it yet, but MS and BB said that the Family subscription extends the balance of your Personal subscription when you upgrade.

  Answered 4 years ago by RichG

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Q: QuestionHow can it be 6 users but only 5 devices. How can the 6th user work ?

Asked 4 years ago by Anonymous.

• A:Answer Each person can use 5 devices at one time.

  Answered 4 years ago by Anonymous

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Q: QuestionCan I purchase this card to renew my current Microsoft 365 Family subscription instead of using a credit card?

Asked 4 years ago by tsmartin.

• A:Answer Yeah you long into miscrosoft account and renew it

  Answered 4 years ago by SanLunVerified Purchase

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Q: QuestionWith this Office 365, does Word have the shapes options built in?

Asked 4 years ago by Brian.

• A:Answer Thank you for your question. Yes, the ability to add shapes to documents is included in Microsoft 365. For more information, please go here: https://support.microsoft.com/en-us/topic/add-shapes-0e492bb4-3f91-43b5-803f-dd0998e0eb89

  Answered 4 years ago by MicrosoftOutreachTeam

  
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Q: QuestionWill everyone share the same cloud storage and vault? i.e. if I share with my neighbor will his videos and photos show up on my vault and cloud? Thank you!

Asked 4 years ago by Jae13.

• A:Answer Each user has their own dedicated OneDrive. Your neighbors files will not show up in yours.

  Answered 4 years ago by MicrosoftOutreachTeam

  
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Q: QuestionWhen the subscription expire you can't use the subscription any more without getting it renew ?

Asked 4 years ago by Vonnie.

• A:Answer Thank you for asking. Yes, you may use Microsoft 365 Family for as long as the subscription is active.

  Answered 4 years ago by MicrosoftOutreachTeam

  
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Q: QuestionMy personal 365 is not out until August 2020, but my daughter's has expired. I would like to upgrade to a family 365 for all my family. What happens to my last 6 months on the personal? Is it added or lost?

Asked 4 years ago by Extension.

• A:Answer Ask the seller

  Answered 4 years ago by Expiredpurchase

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Q: QuestionI currently have 365 for 1 user. If I purchase the 365 gor up to 6 users will I lose all the work I already have saved?

Asked 4 years ago by Anonymous.

This question was asked about the related product: Microsoft - 365 Family, 1-year subscription, 5 PCs/Macs (Product Key Card)

• A:Answer I don’t believe so since you are upgrading

  Answered 3 years ago by LoveIt

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Q: QuestionI lost my product key, how do i find it? I pay every year that 99 dollars for office 365

Asked 4 years ago by Anonymous.

• A:Answer To manage your Microsoft subscriptions, please go here: https://account.microsoft.com/services/

  Answered 4 years ago by MicrosoftOutreachTeam

  
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Q: Questionif I buy this product it cost me $79.99 for 12 months. After 12 months that will be automatic renewed How much is charged me ?

Asked 4 years ago by tu.

• A:Answer Yes, $99.99 will be the cost next year.

  Answered 4 years ago by TonyMcBVerified Purchase

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Q: Questionrecently purchased (Jan 2021) new iMac and need a way to transfer Office 365 Home edition subscription from my older iMac. How do I do this?

Asked 4 years ago by Sean.

This question was asked about the related product: Microsoft - Office 365 Family (Up to 6 People) (12-Month Subscription-Auto Renew) - Windows

• A:Answer in your new imac login with your microsoft credentials. Open microsoft account in online browser and login. Account.microsoft.com

  Answered 4 years ago by Suman

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Q: Questionhow do I cancel?

Asked 4 years ago by dons.

This question was asked about the related product: Microsoft - 365 Family (Up to 6 People) (3-Month Subscription-Auto Renew) - Android, Apple iOS, Mac OS, Windows [Digital]

• A:Answer call the number 888 bestbuy

  Answered 4 years ago by NTERBOVerified Purchase

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Q: QuestionCan, 6 people use family 365 on multiple computers? Thank you

Asked 4 years ago by mike.

• A:Answer YES. YOU CAN! SIGN AS AN ADMIN IN COMPUTER 1, THEN YOU HAVE 5 INVITATIONS TO SEND. ALSO, IF YOU HAVE TABLETS THAT NEED OFFICE, SIGN IN TO YOUR OFFICE ACCOUNT DIRECTLY IN THE TABLET HOPE THIS HELP!

  I would recommend:

  • 

    Microsoft - 365 Family (Up to 6 People) (12-Month Subscription) - Activation Required - Windows, Mac OS, Apple iOS, Android [Digital]

    User rating, 4.53 out of 5 stars with 10987 reviews.

    (10,987)

  Answered 4 years ago by JuankaVerified Purchase

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Q: QuestionIts Auto renewal version can i cancel it neat year ?

Asked 4 years ago by mk.

• A:Answer Hi MK, You cancel at anytime by doing the following: 1. Go to Services & subscriptions and sign in with the Microsoft account you used to purchase your subscription. 2. Find your subscription and select Manage. If you see Turn on recurring billing instead of Manage, skip to the Troubleshooting section - otherwise proceed to step 3. 3. On the next page, select Cancel or Upgrade or Cancel, depending on your subscription type. 4. Follow the instructions on the page to proceed with cancellation. Best, Tom Microsoft Office Team

  Answered 4 years ago by MicrosoftOutreachTeam

  
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Q: QuestionI bought MS 365 Personal in 8/2019. It renewed 8/2020. I want to upgrade to MS Family 365. How do I with 7 months to go on the personal subscription

Asked 4 years ago by RSRAMZ.

• A:Answer Ask the seller

  Answered 4 years ago by Expiredpurchase

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Q: QuestionCan I install it in my IPAD? If yes, Can I use all functionalities or are there any restrictions or functions not enabled?

Asked 4 years ago by Edson.

• A:Answer Hi Edson, Yes you can! Microsoft 365 Family is compatible with iOS. Best, Tom Microsoft Office Team

  Answered 4 years ago by MicrosoftOutreachTeam

  
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Q: Questionwill all the users on this family plan end up sharing docs?

Asked 4 years ago by kate.

• A:Answer No, (or yes). You create a master account, if you install this on multiple computers under this master account, then yes. If you invite another email address to your plan, you can install each "invited email address" on more than 1 machine. All documents will be shared between single email addresses. So if there is one master account and 3 invited email addresses. The master will share between all the installs from the master (and no others). Each separate email address will share with that one email address.

  Answered 4 years ago by OwenVerified Purchase

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