Questions & Answers

Q: QuestionI need a product key code for the Microsoft 365 above order # bby01-806719250589 I did not receive email with the key code. I was told I would also receive another receipt by email.

Asked 2 years ago by chris.

• A:Answer The product key should’ve been included on your receipt at purchase.

  Answered 2 years ago by Gabriel

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Q: QuestionI purchased this when i bought my laptop 11/22 and have yet to be able to download and log in to office, excel, word powerpoint. I paid for 18 months. asks for a key code .... ???

Asked 2 years ago by Hockey.

• A:Answer Wow! I bought my new laptop on 11/22 as well and I also got the office 365. You should have received an email titled - how to setup office 365. At the bottom of that email you will see your product details including product key.

  Answered 2 years ago by BassupVerified Purchase

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Q: QuestionDo they send you a reminder before they take out the auto renewal fee? If so, how early do they send it, and where do they send the reminder? (ex: email, text)

Asked 2 years ago by Dubya66.

• A:Answer yes, they notify you. and it's easy to turn off auto renewal when they do. That way you get yr full subscription because they send 1-2 months nearly

  Answered 2 years ago by Dav1Verified Purchase

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Q: Questionhow do I get excel

Asked 2 years ago by Anonymous.

This question was asked about the related product: Microsoft - Office 365 Personal (1 Person) (12-Month Subscription-Auto Renew) - Windows

• A:Answer You go to the excel tab. It’s included

  Answered 2 years ago by Pbells

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Q: Questionhelp installing to my MacBook Pro

Asked 2 years ago by riot.

• A:Answer You have to use wifi and it will download in the downloads tab. Youll also have to create profile. After that should be easy!

  Answered 2 years ago by Mac008Verified Purchase

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Q: QuestionWhen I copy and paste the key code, it says the key code has already been used but I haven’t downloaded it. Does it automatically do it on my iPad?

Asked 2 years ago by Subscription.

This question was asked about the related product: Microsoft - Office 365 Personal (1 Person) (12-Month Subscription-Auto Renew) - Windows

• A:Answer I have a Geek Squad membership so I didn’t hesitate to bring my laptop in to have them put it on my computer. Otherwise you have to get ahold of Microsoft to help you out.

  Answered 2 years ago by Mimi

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Q: Questionwhat about music and video and photos, will they transfer from my windows 10 PC desktop

Asked 2 years ago by ls978866.

• A:Answer Yes Microsoft has a Windows software app usually called 'Link to Windows' or something close to this that can be downloaded free off play stores & it will walk you thru steps to do exactly that.

  Answered 2 years ago by ginger1276

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Q: QuestionTurns out my son can access this software through school. Can I “return” this software if we haven’t activated it yet?

Asked 2 years ago by Jill.

• A:Answer My experience with this subscription through BestBuy is that they cannot accept returns on Microsoft products. Period.

  Answered 2 years ago by MWB3Verified Purchase

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Q: Questionhow does it work if you already have office 365 with an older computer and want it on a new one?

Asked 2 years ago by wintergreen.

• A:Answer Just download the 365 office suite onto your new computer and sign into your account. You should be good to go.

  Answered 2 years ago by ValB1

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Q: QuestionIs Microsoft365 (Personal) appropriate software for an iPad mini?

Asked 2 years ago by Annie.

• A:Answer Yes. Define "appropriate". Perhaps this may help you... :) With an Office 365 subscription, you get 1 TB of storage for each user, access to all features in Word, Excel and PowerPoint on iPad, iPhone and iPod touch, and you can install Word, Excel, PowerPoint, Outlook and OneNote on PCs or Macs.

  Answered 2 years ago by ginger1276

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Q: QuestionI accidentally deleted the email with my activation code for office 365 how do I get it agaim?

Asked 2 years ago by cwshop.

• A:Answer It should be on your receipt as well

  Answered 2 years ago by ZandraOVerified Purchase

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Q: QuestionPurchasing an Amazon Fire 7 kids tablet for my 2yr old. It states that I need to also purchase Microsoft 365 personal or family. Could you please explain why I need this for a tablet for a 2yr old. I'm not sure she'll be forming documents but I may be wro

Asked 2 years ago by CPeak.

• A:Answer I see absolutely no reason for the added purchase.

  Answered 2 years ago by NotatechieVerified Purchase

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Q: QuestionHow do I cancel the auto renewal for my Microsoft 365 personal software account?

Asked 2 years ago by Sandy.

• A:Answer You have to go into your Best Buy subscriptions. I did this on the Best Buy app. This is where you’ll find a link where you can cancel renewing the Microsoft subscription.

  Answered 2 years ago by MimiVerified Purchase

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Q: QuestionHow can I cancel the auto renewal?

Asked 2 years ago by Anonymous.

• A:Answer I don't like auto renewal. When it comes up, I refuse. I asked this question when I purchased the product and the sales person told me it shouldn't be a problem as my credit card I used will expire before the year is up.

  Answered 1 year ago by heartnsoultalksVerified Purchase

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Q: QuestionThis works on mexico to?

Asked 2 years ago by Miranda.

• A:Answer Que?

  Answered 2 years ago by BremanHarris

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Q: QuestionCan you plug this laptop up to a printer? When is the Black Friday sale?

Asked 2 years ago by LeLee.

• A:Answer On Black Friday

  Answered 2 years ago by BremanHarrisVerified Purchase

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Q: QuestionMicrosoft 365 Personal (1 Person) (3-Month Subscription-Auto Renew) - Android, Apple iOS, Mac OS, Windows [Digital] Is this a one-year subscription for $29.99 or only a three-month subscription?

Asked 3 years ago by BBMS.

This question was asked about the related product: Microsoft - 365 Personal (1 Person) (3-Month Subscription-Auto Renew) - Android, Apple iOS, Mac OS, Windows [Digital]

• A:Answer Three months

  Answered 2 years ago by KaitlynN

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Q: QuestionCan I install it on my Ipad Air 5th generation

Asked 3 years ago by Consuela.

• A:Answer I’m pretty sure. I did on my 4th generation iPad Pro. Easily

  Answered 1 year ago by JeanneMVerified Purchase

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Q: Questiondoes Microsoft 365 renewal include access and is it the most recent version of access?

Asked 3 years ago by Anonymous.

• A:Answer I don't know I just purchased this. Call Microsoft support.

  Answered 3 years ago by WayneB

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